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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 640 reviews
5 Stars
400
4 Stars
136
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Bad compressor 8 year old under warranty replaced
on July 12, 2023
Posted by: Bad compressor replaced
from Novi, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I called LG support for replacing 8 years of LG fridger compartment not working called contractor who identified bad compressor. The LG call center person in Phillipines arranged to send generic compressor at no charge to my repair contractor who sent LG certified guy to fix it is working fine now. LG refrigerator should be less than 10 years old to be under warranty.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Brownsville
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this products like five years ago and I love it except I would love more room on the doors But overall it’s a good product
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LeRoy 2017
from Northwood, NH
Verified Purchase:Yes
Bought in Oct. 2017 new as a package including stove, dishwasher, microwave.
Pros: Style/Design
Quality
4
Features
5
Value
5
Response from lg.comBy Jai., LG Social., July 24, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Continued issues with ice maker. Leaking water finally compressor went out.
We also gave a dishwasher issue, racks all need replaced. Coating came off. Now it stops in middle of cycle. Stove was misrepresented as self cleaning. It definitely is not!
We also gave a dishwasher issue, racks all need replaced. Coating came off. Now it stops in middle of cycle. Stove was misrepresented as self cleaning. It definitely is not!
Quality
1
Features
1
Value
3
Response from lg.comBy Tanisha, social/LG, July 25, 2023
Thank you for sharing your feedback with us. We’re sorry to hear that you had a problem with your LG Refrigerator Ice Maker. This is not the level of quality we strive for at LG. Please reach out to us at 800-243-0000 so that we can look further into the concerns that you are reporting today. We'll be here waiting to hear from you so that we can help get things resolved. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Ogcc35
from Suisun City, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My fridge is fairly new just under 5 years old. I was disappointed to have it go out so soon. However I am thankful it is still under warranty
Pros: Style/Design
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com
Posted by: Skypirate
Verified Purchase:Yes
I would give it a negative rating if I could, everything has gone wrong! I will never purchase an LG product again.
Response from lg.comBy LG Customer Experience team, Customer Care, September 6, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your 24 cu. ft. French Door Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Posted by: Stainless Double door
from Oregon
Verified Purchase:Yes
I have been very happy with my LG purchase and everything has been great with it until the compressor went out on us. I am thankful for the fact the part is under warranty and I only have to pay for labor. I have owned this fridge for just over 6 years so I have gotten sometime out of it. I am bummed that it has a fault already due to I have a garage fridge that has moved a few homes and has been with me for going on 15 years and still works amazingly.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kc0167
from Levittown, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Initially, I love the refrigerator. Good amount of space adequate door shelving. However, in less than 10 years the compressor with shot.
Quality
1
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hey there. We appreciate you leaving us a review on the 24 cu. ft. French Door Refrigerator. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter or calling our customer service line at (800) 243-0000 and we would be glad to help. ^Anthony
Response from lg.comBy Tony211, LG Social, October 9, 2023
Hey there. Thank you for leaving a review on the 24 cu. ft. French Door Refrigerator. We understand the importance of having a good working refrigerator for your everyday life and we're saddened to hear that this was the case. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com