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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 637 reviews
5 Stars
398
4 Stars
136
3 Stars
39
2 Stars
21
1 Star
43
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
WARNING: Don’t Do It
on October 30, 2023
Posted by: Minnesotas Julie
[This review was collected as part of a promotion.] Stay far away! The known issue with the compressor caught up with me. Ruined everything in freezer and fridge. The cost to fix was almost the price of a new fridge. Based on that, i had a relatively new fridge hauled away and replaced it with a different brand fridge.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello, we are sorry to hear your experience with LG was not what we strive for. We would love the opportunity to chat; please send us a private message on our socials, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
5
A great French door refrigerator
on November 11, 2023
Posted by: Alcann776
from New York City
[This review was collected as part of a promotion.] I am extremely happy with this French door refrigerator, the interior lay out is very good, the ice and water dispenser is convenient. A good product.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
I got a dud
on November 20, 2023
Posted by: London23
This fridge has had nothing but issues. Ice maker is bad and inside either freezes over or defrosts on its own. Its sitting in the garage and not usable. I tried to get LG to offer us some money towards a replacement. But requests have gone unanswered.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We know your experience has been less than ideal, and we'd love the opportunity to correct this. We'll need to gather more information on the freezer issue, so we can get to the bottom of the problem. Please send us a private message on our social media using @LGUSSupport with your model, serial, and phone number, and we'll get right on this! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
2
Problems with the icemaker
on December 1, 2023
Posted by: A Mitchell
from Bronx, NY
I purchased this refrigerator and never connected the icemaker. When I finally connected the icemaker, it would not work. The icebreaker cannot be reset I believe it was defective when I purchased it. It had to be because it
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 5, 2023
Hey there, we are sorry to hear that you experienced this. Please send us a private message via our social media accounts, @LGUSSupport, with your model number, serial number, and phone number. We will be sure to get back to you with more details on this concern. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
1
Short life
on February 2, 2024
Posted by: Bluecheese13
from Lindstrom, MN
Unable to repair my compressor due to no repair providers in my area willing to work on LG appliances.
Pros: ease of use
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 5, 2024
Hi there. We understand you're experiencing difficulty getting your refrigerator repaired. We'd like to take this opportunity to take a fresh look into this! Please reach out to us on social media (@LGUSSupport) with your phone number and refrigerator info. included in your PM (model and serial numbers). We'd be happy to explore all possible repair options! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Great reliable refrigerator
on May 1, 2024
Posted by: Anonymous
from Atlanta, GA
Refrigerator has provided us with nine years of absolutely no issues. Going into the 10th year, the compressor gave out, but was covered under the 10 year warranty. Out of pocket was for labor only. Ice maker is a bit small, but we have found that dumping the ice into a bin in the freezer will keep it going during the summer heavy use season. Water filter is easy to change. Plenty of room for a counter depth size and inside is well lit. Fridge is quiet also.
Pros: Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Mother board is held in place by almost nothing !
on May 11, 2024
Posted by: Anonymous
from Florida
Complete garbage , how cheap can you make a product ? I’m surprised my house hasn’t burnt down ! Will never buy an LG product again in my lifetime! The cooling fan looks like a fan from a little kids easy bake oven ? How you charge people thousands of dollars for this absolute garbage is crazy !!!!!!!!!
Pros: Quality, Performance
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (6) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
6 out of
6)
Features
4.7
Quality
4.7
Value
4.7