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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 648 reviews
5 Stars
403
4 Stars
137
3 Stars
39
2 Stars
23
1 Star
46
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Kc0167
from Levittown, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Initially, I love the refrigerator. Good amount of space adequate door shelving. However, in less than 10 years the compressor with shot.
Quality
1
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hey there. We appreciate you leaving us a review on the 24 cu. ft. French Door Refrigerator. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter or calling our customer service line at (800) 243-0000 and we would be glad to help. ^Anthony
Response from lg.comBy Tony211, LG Social, October 9, 2023
Hey there. Thank you for leaving a review on the 24 cu. ft. French Door Refrigerator. We understand the importance of having a good working refrigerator for your everyday life and we're saddened to hear that this was the case. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Try to get my refrigerator service was charge $600
on October 11, 2023
Posted by: Frank Anguiano
from Texas
Verified Purchase:Yes
LG products that I bought. I was not happy with especially the way they do business.
Pros: Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy Rita, LG US Support, October 11, 2023
Hello there! We are sorry to hear that the LG Refrigerator fell short of expectations. We appreciate your feedback and would like to invite you to share it with us on our LG feedback page, https://www.lg.com/us/support/feedback. Your valuable input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Minnesotas Julie
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stay far away! The known issue with the compressor caught up with me. Ruined everything in freezer and fridge. The cost to fix was almost the price of a new fridge. Based on that, i had a relatively new fridge hauled away and replaced it with a different brand fridge.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello, we are sorry to hear your experience with LG was not what we strive for. We would love the opportunity to chat; please send us a private message on our socials, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Posted by: Alcann776
from New York City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely happy with this French door refrigerator, the interior lay out is very good, the ice and water dispenser is convenient. A good product.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: London23
Verified Purchase:Yes
This fridge has had nothing but issues. Ice maker is bad and inside either freezes over or defrosts on its own. Its sitting in the garage and not usable. I tried to get LG to offer us some money towards a replacement. But requests have gone unanswered.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We know your experience has been less than ideal, and we'd love the opportunity to correct this. We'll need to gather more information on the freezer issue, so we can get to the bottom of the problem. Please send us a private message on our social media using @LGUSSupport with your model, serial, and phone number, and we'll get right on this! ^Gaby
Written by a customer while visiting lg.com
Posted by: A Mitchell
from Bronx, NY
Verified Purchase:Yes
I purchased this refrigerator and never connected the icemaker. When I finally connected the icemaker, it would not work. The icebreaker cannot be reset I believe it was defective when I purchased it. It had to be because it
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 5, 2023
Hey there, we are sorry to hear that you experienced this. Please send us a private message via our social media accounts, @LGUSSupport, with your model number, serial number, and phone number. We will be sure to get back to you with more details on this concern. ~Tegan
Written by a customer while visiting lg.com
Posted by: Bluecheese13
from Lindstrom, MN
Verified Purchase:Yes
Unable to repair my compressor due to no repair providers in my area willing to work on LG appliances.
Pros: ease of use
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 5, 2024
Hi there. We understand you're experiencing difficulty getting your refrigerator repaired. We'd like to take this opportunity to take a fresh look into this! Please reach out to us on social media (@LGUSSupport) with your phone number and refrigerator info. included in your PM (model and serial numbers). We'd be happy to explore all possible repair options! ^Chris
Written by a customer while visiting lg.com
Posted by: Joe54321
from Atlanta, GA
Verified Purchase:Yes
Refrigerator has provided us with nine years of absolutely no issues. Going into the 10th year, the compressor gave out, but was covered under the 10 year warranty. Out of pocket was for labor only. Ice maker is a bit small, but we have found that dumping the ice into a bin in the freezer will keep it going during the summer heavy use season. Water filter is easy to change. Plenty of room for a counter depth size and inside is well lit. Fridge is quiet also.
Pros: Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com