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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 648 reviews
5 Stars
403
4 Stars
137
3 Stars
39
2 Stars
23
1 Star
46
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Mother board is held in place by almost nothing !
on May 11, 2024
Posted by: Sucker 365
from Florida
Complete garbage , how cheap can you make a product ? I’m surprised my house hasn’t burnt down ! Will never buy an LG product again in my lifetime! The cooling fan looks like a fan from a little kids easy bake oven ? How you charge people thousands of dollars for this absolute garbage is crazy !!!!!!!!!
Pros: Quality, Performance
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 10, 2024
Hi, there/ Thank you for sharing your feedback on the LG Refrigerator (LFX25974ST) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that meet our customers' needs and ensure that they receive the best possible value for their money. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Posted by: Dwine24
from oxnard, ca
Verified Purchase:Yes
I just replaced the LFX25 with a LMXS28626S, Ser #401KRVQN7511. The LFX25 was one of the best investments I've made. It ran perfectly for over 12 years, which I only had to replace the ice maker. We liked it so much that we purchased an almost identical model in the LMS28, only difference being the two drawer freezer, and more cubic space internally.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Is my fridge running after 13 years?
on June 4, 2024
Posted by: GL TRU
from Augusta Georgia
I have had no issues out of it. It ran completely good for years. And still looks good after 10+ years. . It kept the food in good condition.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
LG French Door
on July 11, 2024
Posted by: Randy62
from Pittsburgh, PA
[This review was collected as part of a promotion.] Purchased to replace a unit that failed during a storm/power outage. The unit cooled quickly and began producing ice within a few hours. I really like the two ice makers; it is handy when you have guests to have the extra capacity. The drawers have ample space for veggies. The only drawback is the shelving (two shelves) it cannot be adjusted independently to accommodate taller bottled items. Not a well thought out design.
Pros: ease of use
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on August 29, 2024
Posted by: RICHARD 15
[This review was collected as part of a promotion.] Service call by Edgar 100% satisfaction for service work
Written by a customer while visiting lg.com
Customer Rating
1
6yr lifespan
on October 4, 2024
Posted by: R134a_breather
from Ct
[This review was collected as part of a promotion.] Lines rusted out at 6 yrs
Foam was water logged either internal weeping or condensation build up.
I guess painting costs too much
Foam was water logged either internal weeping or condensation build up.
I guess painting costs too much
Quality
1
Features
5
Value
1
Response from lg.comBy true, LG Digital Care Team, October 7, 2024
Hey there! If your refrigerator has scratches that go through the finish to the metal underneath, it can lead to rusting due to exposure to humid air. You can clean the scratches and apply touch-up paint to prevent rusting in the future. You can find more information about this here: http://spr.ly/6425UcSpR. If you ever need assistance, feel free to reach out to us on social media at @LGUSSupport. Thank you for your feedback! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful, useful necessary features.
on December 15, 2024
Posted by: Anonymous
from Desert hot springs, Ca
[This review was collected as part of a promotion.] This given to me by a friend and neighbor moving to an other state. It has enhanced and changed my life. I had an older frig that no longer kept food at proper temperatures , they saved my life by this beautiful gift. AND its beautiful. thanks for sending me the user manual. Now I need to order an up to date water filter. I absolutely think this is the most best looking, functional refrigerator I’ve ever owned.👏🏻😊
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, January 24, 2026
Hi Dolly, thank you for sharing such a heartfelt review of the LFX25974ST. What a wonderful gift from your neighbor — and it’s great to hear how much this refrigerator has improved your daily life. From keeping food properly chilled to offering the features you needed, it sounds like it arrived at the perfect time.
It’s also lovely to know you find it both beautiful and highly functional. We’re glad the user manual helped, and you can always reach out if you need guidance on ordering the correct water filter.
#LifesGood ❤️
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
It’s also lovely to know you find it both beautiful and highly functional. We’re glad the user manual helped, and you can always reach out if you need guidance on ordering the correct water filter.
#LifesGood ❤️
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
2
on December 21, 2024
Posted by: Rupp1987
Doors never stay shut and freezer door was hard to close
Response from lg.comBy LG Digital Care Team, December 27, 2024
Hey there! Let's help close and seal all the doors on your LG refrigerator so everything can stay cool. We recommend checking the gaskets to ensure that there are no foreign substances on the gasket and that gaskets are not coming off the door. So we can look into this further with you, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com