 |
Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
Worst product ever
on June 6, 2016
Posted by: Sadforsamsung
from Rochester, NY
Expertise:Expert
Purchase the Samsung washer and dryer set in 2014. Nine months after the purchase the dryer broke. Needed a idler. Here we are nine months after this repair and the same thing happened again. Obviously Samsung's tech's have no idea how to develop a good quality dryer. I will never purchase another Samsung product again and will encourage everyone I come into contact with not to buy them.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, August 12, 2022
Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer broke, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link for possible reasons why the dryer broke down: https://www.samsung.com/us/support/search/?query=dryer+broke&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
You may also visit our parts website to order/check the availability of the idler of your Samsung Dryer: https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144793330
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer broke, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link for possible reasons why the dryer broke down: https://www.samsung.com/us/support/search/?query=dryer+broke&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
You may also visit our parts website to order/check the availability of the idler of your Samsung Dryer: https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144793330
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Only thing missing.
on December 1, 2016
Posted by: Gunsmoke60
from Tennessee
Expertise:Expert
Love the unit so far. The only thing it needs is a drum light.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
poor quality
on July 30, 2019
Posted by: Ncpry
from Maryland
we purchased this dryer a few years ago. in less than a year we had to have the motor replaced. now the heating element has failed. very frustrating. we will never purchase a samsung dryer again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware
on June 15, 2019
Posted by: Kelderman
from Yakima, Wa
i had a twelve month warranty on this, and i find it awfully peculiar that just three months past warranty expiring, its broke. buyer beware
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 18, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your dryer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139925050 .
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7977
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7977
Written by a customer while visiting Samsung US
Customer Rating
2
Great dryer...when it works
on June 13, 2019
Posted by: CColquhoun
i have had to have the wheel for the belt replaced because it melted. the moisture sensor has stopped working so have to used timed drying and now there is no heat. so disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139920135.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7873
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7873
Written by a customer while visiting Samsung US
Customer Rating
1
DONT BUY SAMSUNG
on June 10, 2025
Posted by: Catherine
Dryer under 5 yrs old and just stopped working on me..no indication of failure either. Won't turn on won't even light up. 600 dollars for a dryer is really crazy especially since it looks still brand new
Response from Samsung USBy SEA Care, June 11, 2025
Catherine, we aim to ensure your dryer functions at its best. Let's help you.
We recommend following the resources below to rectify your dryer's concerns. Please browse over the hyperlink and watch the embedded video (if there is any) for tips.
Samsung dryer loses power or won't turn on (If the problem persists, click "NO" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149537513, to help our team pull up your information when you message us.
Have a great day.
-John
We recommend following the resources below to rectify your dryer's concerns. Please browse over the hyperlink and watch the embedded video (if there is any) for tips.
Samsung dryer loses power or won't turn on (If the problem persists, click "NO" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149537513, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
great buy
on May 4, 2015
Posted by: BobbyJR
from Franklin KY
Expertise:Expert
we bought this product and really like it good price and a good design would recommend this to all this is the newest dryer and we are glad that we choose to buy this over all the others that we looked out if you are looking to buy a new dryer check this one out
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but issues
on January 29, 2019
Posted by: Shopmom
from Oregon
I LOVED this dryer the first 6 to 12 months I had it. After that I started having issues. I have owned it 3 years and had someone out to fix it twice under warranty and now, less than a year after the warranty is up, the motor blows and another expensive fix. Needless to say, I am buying a new set and I will never touch a samsung appliance again. Between this and the exploding washer sitting next to it, I have no faith in the company when it comes to appliances anymore.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 31, 2019
Shopmom, your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US