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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Average Customer Rating:
4.7
Rating breakdown 216 reviews
5 Stars
173
4 Stars
32
3 Stars
5
2 Stars
3
1 Star
3
96%of customers recommend this product.
(
203 out of
211)
Customer Reviews for Samsung - 7.4 Cu. Ft. 11-Cycle Steam Gas Dryer - White
Customer Rating
5
Excellent product
on February 4, 2017
Posted by: FanofSamsung4Life
from Hanover, MD 21076, USA
Expertise:Intermediate
This Samsung dryer is an utmost quality product, with an affordable price.
Pros: Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the extra features...
on February 5, 2017
Posted by: MomThree
from North Carolina
Expertise:Intermediate
The "Wrinkle Away" and "Steam Santitize" are great features on this dryer.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
sweet features
on February 11, 2017
Posted by: 2602mmr
from Florida, USA
Expertise:Expert
Just love it! This set the clothes seem to be less wrinkled and softer! Very nice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
overall rating excellent
on February 14, 2017
Posted by: luvheathcliff
Expertise:Beginner
the dryer is wonderful. It has multiple drying options.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Noisy when running
on February 16, 2017
Posted by: Kevilalala
from Arizona
Expertise:Intermediate
The dryer squeaks loudly randomly even with light loads
Pros: Inexpensive
Cons: noisy
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 7, 2022
Hi Kevilalala,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV48J7700EW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575545
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV48J7700EW/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144575545
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
New owners of appliances.
on February 18, 2017
Posted by: Moero
Just found out that my new dryer has a steam sanitize feature and it blew my mind. doing laundry has never been easier.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on February 19, 2017
Posted by: Anonymous
from La Quinta, CA
Expertise:Expert
I love the dewrinkle feature with steam. It truly removes all wrinkles. It has a good assortment of cycles to choose from. The lowest setting timed cycle is great to use for items that you don't want to shrink.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My first major appliance purchase and it is EXCELLENT!
on March 23, 2017
Posted by: Peguinman
from Chicago, IL, USA
This is a great machine, especially when paired with the matching washer. My favorite features include the "refresh" cycle, the "wrinkle away" cycle and the wrinkle prevent option. The "refresh" cycle is awesome because when you know you need clean clothes quick, and most of your work attire is not yet washed, you can throw those into the dryer and freshen them up in less than half an hour with sanitizing steam. The "wrinkle away" feature I love because I have a lot of performance fabric clothes that wrinkle easily, but with this cycle, I can get them wrinkle-free without ironing. The last (and my favorite) feature is wrinkle prevent. I am a lazy person and sometimes forget I have clothes in the dryer to be folded. This feature keeps the dry clothes wrinkle-free until my dumb brain remembers to grab them. So awesome!
I'm of the millennial generation, so most of my washer and dryer experience up to this point has been either my parent's older frigidare high efficiency machines, landlord provided 90's era "heavy duty" machines or coin-operated laundromat machines. I finally got my own home and wanted a set of "big boy" appliances that I could trust to keep for years. This dryer and its matching washer are amazing. I don't need to read tiny print on clothes labels. I can just sort the wash and select the appropriate setting on my machines. It knows how to do the rest!
Super dorky, but worth mentioning are the cute sounds the machines make when they are done washing. Its like a digital South Korean wind chime that you can hear no matter where you are in the house. It's silly, but I can always tell when to change the wash--even when its in the basement.
Pros: Bright display, Durable, quiet, smart technology, easy-to-use, feature-rich, lots of settings
Cons: sometimes pricey, manual is hard to read
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US