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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 321 reviews
5 Stars
166
4 Stars
60
3 Stars
11
2 Stars
24
1 Star
60
69%of customers recommend this product.
(
216 out of
311)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Not that great
on May 25, 2017
Posted by: Notimpressedindenver
Expertise:Intermediate
Ice maker lasted about 2 years, now it needs to be defrosted every 3rd day.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that you need to defrost the ice maker in your Samsung refrigerator every third day. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561585
-Angelica
Thank you for reaching out. We appreciate you letting us know that you need to defrost the ice maker in your Samsung refrigerator every third day. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561585
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Do not waste your money!!
on October 4, 2018
Posted by: Breezy901
from Klamath Falls, Oregon
Expertise:Intermediate
This wasn't the refrigerator I chose but it is the one I got. I wanted one that wasn't a Samsung. Just a few days over a year old and won't stay cold. Showing 54 degrees, food spoiling, can't even keep milk and they are telling me parts can take 2 weeks. Adjustable shelves? NOT. you can push back half of one shelf which eliminates half a shelf of storage. Ice maker is terrible. Very slow and noisy. Still use my portable ice maker instead. Freezer doesn't open far enough to get things from the back and freezer drawer opens even less. Terrible waste of interior space. A one star rating is too high for this piece of garbage. Cost over $2000 and wasn't worth $200. Can't wait until I can get rid of it and buy a good brand refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care , October 10, 2018
Hello Breezy, I understand that this has been a frustrating experience for you. I want you to know that I am here and happy to assist in any way that I can. I know you have already talked to someone about repairs but if you would like further assistance, please feel free to reach out to me directly by using one of the following options and referencing ticket number (1138470389): 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call: 1-833-REVIEW8 (1-833-738-4398) ^Michelle
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call: 1-833-REVIEW8 (1-833-738-4398) ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
5
Great Looking, Great Features
on August 14, 2015
Posted by: FlowerPro
from Washington, DC, USA
Wasn't sure which fridge to buy ,but had liked the features a year or so ago. A salesman recently told me Samsung had really improved their refrigerator because they listened to customers praises and complaints.
So far everything has worked well. I love the 4 door. It holds much more than our previous fridge, which is very helpful. We use the water and ice machine daily. Very easy!
It is well organized and shelves can be adjusted. I do wish the drawers for vegetables and fruit were bigger since we eat lots of fresh fruit and veggies.
Pros: 4-door is wonderful
Cons: bigger drawers for both fruit and vegetables
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
flexible storage
on April 11, 2014
Posted by: Cool14
Have had about a month and love it!! Tons of room and options for storage. So far everything is working great. Just to be safe, we did purchase the extended warranty based on reviews of all refrig of all brands
Pros: Bright display, lots of room
Cons: manual says you have to turn off the water before
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My dream refrigerator
on December 16, 2014
Posted by: LyMimi
from Lynn, MA, USA
Expertise:Intermediate
I love my new Samsung French Door refrigerator, all the food fits perfectly, amazing design, love the freezer design and the flex zone drawer has so many options. Keep making this refrigerator the size is perfect for small spaces. I just love it.
Pros: Bright display, Durable, design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product we love a lot
on June 19, 2014
Posted by: ildakota78
from Chicago, IL, USA
we love the space in it and also the middle shelf the kids love.
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am in love!
on September 14, 2014
Posted by: 1lovemyfridge
from South Windsor, CT
Totally thrilled with the space and ease of access. Can find what I am looking for right away. Lighting is amazing. Both refrigerator and freezer were to set temp within 2.5 hours of delivery. Super quiet, had to check it a few times the first day to make sure it was running! Ice maker is loud, but seeing as I never had an ice maker before, I can get past that, and the fact everything else is fabulous! One concern is my ice is pure white not clear. It seems it may be my water and not the ice maker.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ice Maker
on January 8, 2015
Posted by: hawkwes
from Iowa
Expertise:Intermediate
Not happy with icemaker. Small cubes and when using cube feature get crushed iced mixed in.
Cons: ice maker
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, January 12, 2015
Hi Hawkwes,
I'm sorry to hear you aren't happy with the ice maker. Please review the article through the following link for more information on this topic: http://bit.ly/1IEmwlu
Thank you!
Ms. Samsung
I'm sorry to hear you aren't happy with the ice maker. Please review the article through the following link for more information on this topic: http://bit.ly/1IEmwlu
Thank you!
Ms. Samsung
Written by a customer while visiting Samsung US