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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
decent features
on March 7, 2016
Posted by: fridgemom
Expertise:Intermediate
I purchased this 4 door french door fridge approx 1.5 years ago and I am so disappointed and bummed about a few things on the fridge.
1. like most the ice maker is jams, leaks and cracked
2. the fridge itself looks dirty all the time even it you clean it
3. the bottom freezer is good size but things get buried and you forget what the heck is in there
3. our filter light stays on even when we change the filter.
1. like most the ice maker is jams, leaks and cracked
2. the fridge itself looks dirty all the time even it you clean it
3. the bottom freezer is good size but things get buried and you forget what the heck is in there
3. our filter light stays on even when we change the filter.
I did not want this fridge originally but the other one was too large for the space I had so I had to get it. I am so over it already. Unhappy customer...
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi fridgemom,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience issue with your ice maker about our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge here's the best lik for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144609938
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience issue with your ice maker about our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge here's the best lik for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144609938
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
only one issue freezer
on March 17, 2016
Posted by: dizfridge
Freezer drawers do not come out far enough to see contents of upper freezer drawer. my previous model had greater view and access!
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Chrystel, Samsung Care, August 12, 2022
Hi Dizfridge,
Thank you for bringing this to our attention. We understand you're concerned with the freezer drawers on your Samsung Refrigerator, as it does not open all the way. I completely understand how important it is to fully utilize your product's potential. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit the User's Manual on pages 28-30 about Removing the Freezer accessories:
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144793531
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great product that fits in a space smaller than std. Width
on March 21, 2016
Posted by: Wassamsunglvr
from Lancaster Ohio
Expertise:Intermediate
This has been a great product so far. Produces cold water and makes ice quickly. Love the third drawer for healthier snack alternatives.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect for the space we had!
on March 25, 2016
Posted by: luv1nthr
from Nebraska, USA
Expertise:Intermediate
This fridge is gorgeous inside and out. It allows for organization and is brightly lit inside. The ice maker is a little loud when it drops ice, but it makes ice perfectly and there is storage for lots. I am amazed at the design of the freezer, the storage capacity is awesome! No more buried and forgotton frozen items! I would definitely recommend this refridgerator/freezer to all my friends and family.
Pros: Bright display, Durable, spacious
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fridge of dreams!
on March 29, 2016
Posted by: Themrjlb
from Kansas, USA
Seriously though, this refrigerator is top of the line with nearly every bell and whistle. I love the power freeze/cool options to chill a drink quickly. Very spacious with nice shelving options, though they are somewhat limited for needing 4 gallons of milk on hand (kids) at all times. All together this is the best fridge I've ever owned, and I'm proud to own it!
Pros: Realistic color, Bright display, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best samsung French door ever
on April 18, 2016
Posted by: Laughlin5
from Birmingham, Al
Expertise:Expert
It's beautiful, efficient, quite..love it!if you're looking into a French door, go buy this one, you will not regret it. Best purchase yet I've made from samsung.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on April 19, 2016
Posted by: TheMagician
This is one of the best refrigerators. Great lighting, excellent ice capacity and plenty of space. If your looking for a new refrigerator you should check this one out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Refrigerator
on April 27, 2016
Posted by: Moondogy
from Omaha, NE, USA
Expertise:Intermediate
This Samsung is just what we have been looking for the price was right the dimensions where just right for us and the design was wonderful. Thank You Samsung for a great product.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US