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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Icemaker is problematic
on December 22, 2016
Posted by: Anonymous
from Connecticut
Expertise:Intermediate
Initially it was impossible to remove the ice bucket/tray. Service replaced tray mechanism. Now months later, it is making binding noise and tray cannot be removed
Pros: Bright display, 4th door
Cons: icemaker
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello JONsager,
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator is making an unusual noise, and you cannot remove the trays. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator makes unusual noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBWW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722506
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator is making an unusual noise, and you cannot remove the trays. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator makes unusual noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBWW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722506
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Review-001
on January 7, 2017
Posted by: Nicknameforreview001
Review entered to enter contest, per guidelines on website.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on January 11, 2017
Posted by: KRSW
from Carson City, NV
Expertise:Expert
Bought this French Door refrigerator and could not be more pleased. Replaced my older side by side and am thrilled with all the space and ease of use; no more pulling everything out to find what I need and then discovering something no longer recognizable loitering at the back. I can see everything at a glance. I love the pull out drawers and it makes organizing easy.
Pros: love the black stainless steel
Cons: not found one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing...at first
on September 24, 2018
Posted by: WarmFridgeGuy
from New Jersey
Expertise:Intermediate
This refrigerator was amazing at first. It was the only model that was skinny enough to fit my 33" wide opening with all the features we were looking for. Beautiful design and worked well...until it didn't. We have been suffering from a frost buildup problem that won't go away and can't be fixed due to lack of parts. This problem causes it to get gradually warm and spoil all your food. The first 2 years of ownerhship this was amazing and now I just want something that keeps my food cold.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that you have cooling issues with your Samsung refrigerator. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try for cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375204
-Angelica
Thank you for reaching out. We appreciate you letting us know that you have cooling issues with your Samsung refrigerator. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try for cooling issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375204
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable. Needs constant repairs.
on August 18, 2019
Posted by: Sssssss
from Massachusetts
have had many problems with this refrigerator. worked fine for about a year, until it was off of warranty. have spent hundreds of dollars in repairs but still having problems. very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Sadly, Not a good choice
on August 25, 2019
Posted by: seeingspots
from Vista Ca
we have had this refrigerator for 3 years. after a year the ice maker started working unpredictably, a few months ago it stopped working at all.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares , August 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140319347.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16030
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16030
Written by a customer while visiting Samsung US
Customer Rating
2
So many pieces have broken
on May 1, 2020
Posted by: Debbie
starting at 6 months, i have had to replace 2 door shelves, the roller assembly for the fruit drawer, and now the piece that slides from the left door to close the gap between the two doors.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, September 23, 2020
We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly Ices Up
on May 12, 2020
Posted by: SteveCSJr
from 93063
[This review was collected as part of a promotion.] stopped working properly after a year. refrigerator constantly ices up and has to be shut off and thawed out.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 15, 2020
Hi, SteveCSJr! Your experience matters to us. I would like to speak with you about this issue and assist with getting service set up or determine what steps can be taken to address the ice maker concern with your Samsung 4-Door French Door Refrigerator. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141897182.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
Written by a customer while visiting Samsung US