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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Freezes constantly!!!
on May 21, 2020
Posted by: Dave
from Va beach
not satisfied at all with this unit. it freezes constantly and takes forever to take apart and defrost the unit. multiple plastic door pieces have also broken.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Ty, Samsung Cares, May 26, 2020
Hello, Dave! Thank you for reaching out to us regarding your Samsung refrigerator. I'm providing a troubleshooting link that'll help resolve the freezing concern that you're experiencing https://bit.ly/2X5m0hy. Thanks for being the best part of Samsung! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
please do not buy this
on June 10, 2020
Posted by: crownironman
i could not give less than one star, if i could i would have. we bought this new two years ago and the ice make has been constant trouble since the first day. go search samsung ice maker and you will see what i mean. it is a crime they can still sell refrigerators. it is too bad because everything else about this is nice. every other month i have to take everything out of the refrigerator and turn it off to get rid of the ice build up. now i have an old refrigerator in the garage to keep our stuff in so i can keep shutting this new one off, totally stupid. first chance i get this one is going and i will buy another brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 27, 2020
Hello! We're here to make sure that you get the most out of your Samsung refrigerator! If you would like to have service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy this Product!!!
on June 12, 2020
Posted by: DAVID B
from Oakland Twp, MI
i bought this fridge due to the good looks and the slick design.
unfortunately, this turned out to be my worst purchase i ever made. i bought the fridge 5 years ago.a few month after the purchase the fridge started to break down.
-ice maker didn't work
-cooling fluid was leaking
-pressure in the cooling system not right
-fan ices up every 5 month
-fluid still needs to get recharged frequently
-insolation not proper needed to get fixed
within not even 5 years i had 7 repair guys over to get it back running again + i had to buy from my own money a small spare fridge and freezer in order not to throw away all my food every time.
i was a big samsung fan and bought many other samsung products (washer, dryer, tv, phone etc.) however that was probably the last time i bought a samsung product.
unfortunately, this turned out to be my worst purchase i ever made. i bought the fridge 5 years ago.a few month after the purchase the fridge started to break down.
-ice maker didn't work
-cooling fluid was leaking
-pressure in the cooling system not right
-fan ices up every 5 month
-fluid still needs to get recharged frequently
-insolation not proper needed to get fixed
within not even 5 years i had 7 repair guys over to get it back running again + i had to buy from my own money a small spare fridge and freezer in order not to throw away all my food every time.
i was a big samsung fan and bought many other samsung products (washer, dryer, tv, phone etc.) however that was probably the last time i bought a samsung product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares , August 28, 2020
Thank you for sharing your valued opinions about this washer. Samsung utilizes the feedback from all our customers to help improve the overall experience for everyone. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Buy another brand.
on June 13, 2020
Posted by: Anonymous
looks good but is nothing but trouble. ask about the ice maker problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares , August 28, 2020
Hello! If you have any concerns regarding your Samsung refrigerator, please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390790 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142390790 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Quit working after 8 months
on July 20, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] the sad part is they can not get anyone out to look at for 9 days. we lost hundreds of dollars in groceries during a pandemic at a time when we cant afford it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, July 21, 2020
Hello, Chrissy. Thank you for bringing this to our attention. We would be more than happy to look into this concern for you. Please contact us by using one of the methods below so we can assist you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142218794.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142218794.
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Defect
on November 18, 2020
Posted by: JR107
i splurged for this nice looking fridge with ice/water dispenser. it looked great & worked great for 1 year. then the ice maker stopped working. when i pulled out the ice bucket inside of the ice compartment was frozen over. went online to find out this is a known defect that samsung did not recall. every month now when the ice stops working i have to defrost the compartment and reset the ice maker. my sister has same issue. apparently a widespread problem. disappointing, as i type this the cooling fan in the fridge is making a loud noise. again googled my issue & found people with same problem. ice build up behind the inside fridge panel. another service call. samsung should make good on their engineering defects. when i replace this appliance it won’t be a samsung.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 19, 2020
I can see why this is alarming. Thank you for bringing this to our attention. At this time we can only recommend checking with a service repair to address this concern. You can find one by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor warranty service
on December 15, 2020
Posted by: Jjkel
from Nevada
[This review was collected as part of a promotion.] Been trying to get the ice maker fixed for 5 months Samsung doesn’t have any service tech’s in my area and haven’t tried to send someone out to fix it. Still under warranty I wouldn’t buy another Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, December 16, 2020
It looks like we are still looking into ways to resolve this concern for you. You can also try reaching out to our Social Media team to investigate the issue. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142743241
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142743241
Written by a customer while visiting Samsung US
Customer Rating
1
Dead after 9 months
on December 28, 2020
Posted by: JAJA
from Dunedin, FL
this was a great refrig until it wasn't. the freezer died and 2 days later (while waiting 2 weeks for a tech) the fridge died. what a pain. it was 2 weeks for service. he could not fix it. now another week before the next tech can come. what are we supposed to do in meantime?
i expect more from samsung. all my other new kitchen appliances - dw, oven combo, cooktop are all samsung. what can i expect from them???
i have 3 samsung smart tvs, a samsung phone and samsung tablet and an auto vacuum. i have been a samsung fan for awhile.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, December 30, 2020
We appreciate you being so patient while we get a technician to come out to fix your unit. If you have any questions for us about the process, please feel free to contact us. Thank you! ^Pat1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142790597
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142790597
Written by a customer while visiting Samsung US