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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Do not buy
on December 28, 2020
Posted by: Melin
from Lake in the Hills
we have had a hot of problems with this refrigerator. the ice machine often does not work and clumps up in machine. the back freezes anything you put there: milk, juice, lettuce etc.
the refrigerator has rusted completly around water/ ice dispenser. ive conracted samsung and they dont care.
the refrigerator has rusted completly around water/ ice dispenser. ive conracted samsung and they dont care.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, December 29, 2020
I could understand why you would be frustrated. First, I would like to thank you for leaving your feedback for us, so we can better our products and services. I was able to come across some troubleshooting steps that may assist you with its concern. Try heading over to the link below and let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Fridge
on January 18, 2021
Posted by: Mina T
from Massachusetts
just google the ice maker issue and you'll see. there is even a class action suit about it.
ours hasn't worked in months. you can defrost and it may work for a few days, and right back to it.
on top of that, the freezer and middle drawers have handles that break easily as they connection is plastic and breaks overtime. we are on the 3rd replacement now, 2 of which are out of pocket.
we are moving to a different brand now. in 4 years, we had 2 new fridges, 3 different handles replaced, 2 ice makers, and we still have no ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 19, 2021
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
refrigerator
on February 6, 2021
Posted by: Hate Samsung
from florida
will never never buy samsung again, nothing but problems.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 9, 2021
We appreciate you leaving your feedback and happy you took the time to inform us of your experience. If you have any questions or require any assistance. You can reach us by using one of the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142946265
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142946265
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY SAMSUNG APPLIANCES
on April 29, 2021
Posted by: Ryan
from Bristol, WI
this refrigerator is horrible. the ice maker constantly freezes and is basically unusable. the back panel constantly freezes up and needs to be thawed out. this makes everything warm inside and unsafe to eat. stay away from samsung refrigerators!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 30, 2021
Thanks for leaving this feedback, Ryan. I can see why you are annoyed. To help with your concern, I got some troubleshooting steps that will help you with this issue. Check out the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: Thanks for leaving this feedback, Ryan. I can see why you are annoyed. To help with your concern, I got some troubleshooting steps that will help you with this issue. Check out the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143261704
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: Thanks for leaving this feedback, Ryan. I can see why you are annoyed. To help with your concern, I got some troubleshooting steps that will help you with this issue. Check out the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143261704
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is horrible
on May 3, 2021
Posted by: astory
we've had this fridge for about 4 years now. the ice maker froze up a few times in the past and i didn't think much of it. now it is freezing up every week. very frustrating for how much we spent on this fridge!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 4, 2021
Thank you for being an important part of Samsung. I know dealing with your fridge experiencing ice maker issues has to be difficult. There are a couple of ways we can help resolve this concern. 1st, we can take a look at these troubleshooting steps that go over how to deal with frost. Check out the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If you have attempted these steps and still experiencing problems. I think the next step would be speaking with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Only lasted one year
on May 9, 2021
Posted by: Kazarazz
from Belmont NH
i bought this fridge one year and one month ago from lowes. the fridge died less than a month after the manufacturers warranty was up. i registered it online and it states the warranty was up october 2018.... two years before i even purchased it! i haven’t even paid the fridge off. i woke up to my fridge temp at 46... and the water will work sporadically. the filter gets frozen in. the deli drawer is a huge waste of space. a $3300 fridge should last longer than 13 months! samsung is absolute garbage. i bought this one to replace my last one which only lasted 3 years... i figured a newer one would be better and lowes convinced me this was top of the line.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 10, 2021
Anybody in your shoes would want the same thing from their products and would feel the same way if they were experiencing this situation. Thank you for sharing your feedback with us. We have ways of updated the warranty if you would like to that. You can always contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143291457
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143291457
Written by a customer while visiting Samsung US
Customer Rating
1
looks nice, but internally flawed
on May 25, 2021
Posted by: mikew
from Chevy Chase, MD
ice maker doesn't work. back of fridge gets frosted up. design flaws. as others have stated, it's defective from the manufacturer. do not buy samsung appliances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, May 26, 2021
I can how this could lead to problems for you. I would probably feel the same way If I was dealing with this. It's possible this is caused by the unit not being leveled correctly. If the fridge isn't level. the water will not drain out the back properly. Here are a couple of guides that covers your concern. I hope this helps and thank you for your review. ^Pat
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Hate this refrigerator so so much
on November 14, 2021
Posted by: rachel
for over a year now, been having to run the icemaker defrost cycle a few times a week to get ice. even doing that, i still need to go in with a hairdryer about once a month to manually defrost it. and now, as if that wasn't bad enough, it's also gotten inconsistent on water: sometimes it dispenses, sometimes it doesn't.
curse the day i purchased this thing.
curse the day i purchased this thing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, November 16, 2021
I realize you are not happy with your appliance. Thank you for bringing this to our attention. Your feelings about the product are understandable. We're going to see what we can do to change this experience to a better one. Can you reach out to us by using the information below, so we can investigate the concern further? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143888753
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143888753
Written by a customer while visiting Samsung US