 |
Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Ice Maker Problems
on August 5, 2018
Posted by: Roujo77
Expertise:Expert
We bought our samsung - 25 cu. ft. 4-Door French Door Refrigerator July 2017. We had to have the ice maker repaired in Januray 2018 and now it is frosting over again. The warranty expired 4 days ago
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello Roujo77,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is frosting over again. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is frosting.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439788
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is frosting over again. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is frosting.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439788
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker, DO NOT BUY
on March 4, 2018
Posted by: 18ToddL
Without a doubt the biggest piece of X I have ever bought. Ice maker not warrantied and Samsung will not do anything about it even though they know it is a problem. Per the service tech who works on Samsung. At least one time per month we have to use a hairdryer to unfreeze the ice maker. DO NOT WASTE YOUR MONEY!!!!!!
Pros: lighting is great nothing else
Cons: Did not meet expectations, Poor quality, ice maker constant battle, ice maker freezes up all the time
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello 18ToddL,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444219
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444219
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded expectations
on October 28, 2015
Posted by: Anonymous
from Santa Cruz, CA, USA
Expertise:Expert
We shopped for close to a year before deciding on this model. I compared all the brands and found this 4 door refrigerator to compare favorably to all the other offerings.
Now that we have had this in the house for about a week, our first impressions are:
1. LED lighting is incredible - so easy to see all over the refrigerator
2. Ice maker takes up very little room - one of the best space-saving designs I have seen.
3. Super quiet operation. I can't really hear it turn on or off
4. Freezer is very well thought out - the little shelf on the door is brilliant
5. The middle drawer (why we wanted this model) is super -- we use it for deli items, butter, etc.
1. LED lighting is incredible - so easy to see all over the refrigerator
2. Ice maker takes up very little room - one of the best space-saving designs I have seen.
3. Super quiet operation. I can't really hear it turn on or off
4. Freezer is very well thought out - the little shelf on the door is brilliant
5. The middle drawer (why we wanted this model) is super -- we use it for deli items, butter, etc.
We love it - I highly recommend this refrigerator
Pros: great lighting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Frost issues
on June 13, 2018
Posted by: NickNametooShort
Expertise:Expert
Had this product for 4 years and have had nothing but issues. The fridge keeps frosting up and had to replace fan back panel assembly. Now the ice maker has quit. Horrible will never buy another Samsung appliance again.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi NickNametooShort,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your fridge keeps frosting up and the ice maker stops. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432242
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your fridge keeps frosting up and the ice maker stops. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432242
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Bin Has Flaws
on August 2, 2017
Posted by: MackM
from Mason, Ohio
Expertise:Intermediate
We own this model about 2 months. The major issue is the ice bin. It sits in the refrigerator section as this is French Door model. It seems there are warm spots as ice melts in the back of the bin and melts to the bottom and refreezes the bottom of the ice bin into the compartment. Also, ice refreeze in the solenoid that switches the lever from cubed to crushed, making this unusable. Right now, I remove the bin about twice a week to remove the ice, to make sure I can get the bin out, and to make sure I can get both cubed and crushed ice. As stated, there seems to be a warm spot in the rear of the ice maker where ice melts and runs through a guide hole in the ice bin. VERY POOR DESIGN. Right now I'm checking my options on returning this refrigerator. The problems with the ice maker overshadows any pros.
Cons: Did not meet expectations, ice maker bin freezes
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi MackM,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648800
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648800
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on August 30, 2018
Posted by: TiredOfDefrostingThis
from Seattle, WA
Expertise:Intermediate
We loved the color and features. Unfortunately, it has been a constant maintenance nightmare...for a refrigerator! Over 18 months, I have had to reset and manually defrost the ice maker at least 20 times. The "Twin Cooling Tower" in the back of the fridge features ice buildup periodically, so I have had to manually defrost that to stop the fan blade from contacting that ice and making a loud buzzing noise. For a refrigerator of this price, it is sadly disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Rafael, Samsung Care , September 6, 2018
Hi there! I'd love to help you find a solution to this. To prevent ice from forming up in the ice maker, follow the instructions n this link: https://bit.ly/2wNoX89. Also, this link: https://bit.ly/2QaE7NJ can help you avoid frosting in the back of the fridge. If you don't see any changes, get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
5
Very Pleased
on March 12, 2015
Posted by: Darbgl
from Mississippi
Expertise:Intermediate
Overall, I really like this model, the drawer is really convenient, the French doors easy to use.
If I could change anything, I would have had it an inch or two wider and an inch or two not so deep.
Also, I have not been able to adjust the shelving where there was plenty of room for tall bottles - wine, even milk will not fit but one place. Was told to not put milk on door. Wish someone would tell me what the default arrangement of food is.
If I could change anything, I would have had it an inch or two wider and an inch or two not so deep.
Also, I have not been able to adjust the shelving where there was plenty of room for tall bottles - wine, even milk will not fit but one place. Was told to not put milk on door. Wish someone would tell me what the default arrangement of food is.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We LOVE the 4th Wide Drawer
on April 22, 2015
Posted by: Julbear
from Eugene, OR
It's so great having that extra drawer between the main refrigerator compartment and the freezer. Our eggs, cheese, tortillas go in there... other flat things as well as cheese, cat food. It nice to not have to open the main refrigerator doors for that. We like how bright it is inside, and how easy it is to organize contents in the freezer section. We love that extra top drawer in the freezer too. This fridge has lots of great features & it has worked like a charm! We haven't been bothered by the effort needed to clean the stainless steel. Finger prints do show, but when it bothers us or we are having company, we clean it. Not a big deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US