 |
Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
This fridge is NOT worth the money.
on August 16, 2016
Posted by: FrustratedMe
from Des Moines, IA, USA
Expertise:Intermediate
Door bins have cracked, ice maker isn't working right, freezer door doesn't open wide enough.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, August 10, 2022
Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
When you install the refrigerator next to a fixed wall, you need a minimum clearance of 3 ¾" (95 mm) between the refrigerator and wall to allow the door to swing open. Refer to the user manual on pages 9-10: https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf.
You may also refer to this link about "Features" and "Installing Your Refrigerator": https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/french-doors/pdf/RF25HMEDBSR.pdf.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared our parts website to check for the available door bins to order a replacement: https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783599
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
When you install the refrigerator next to a fixed wall, you need a minimum clearance of 3 ¾" (95 mm) between the refrigerator and wall to allow the door to swing open. Refer to the user manual on pages 9-10: https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf.
You may also refer to this link about "Features" and "Installing Your Refrigerator": https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/french-doors/pdf/RF25HMEDBSR.pdf.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared our parts website to check for the available door bins to order a replacement: https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783599
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
May be only 33 in 4 door refrigerator out there
on April 24, 2014
Posted by: Foodieextraordinaire
from Hazelton WV
Expertise:Expert
I did not want to change the kitchen cabinets during our recent remodeling but that meant having to live with 33 inches rather than the 36 I would have loved to have. I wanted four doors. That greatly limited my choices! This appliance is huge, considering the available space. I love the way I can adjust the shelves inside the fridge. The middle deli drawer is great for cheese and cold cuts. The freezer is really big, too. I do not know how it was possible to pack so many features in this appliance but the result is outstanding. Best of all, it also looks stunning with all my other stainless steel appliances.
Pros: stunning look, ample space, adjustable shelves
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Ms. Samsung, HQ, April 30, 2014
Thank you for your feedback, Foodieextraordinaire. We're very happy to know that this 33" Four-door model fits well in your kitchen and also has the features you were looking for!
- Ms. Samsung
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Good but...
on February 19, 2015
Posted by: Capt601
Expertise:Expert
Excellent fridge but an annoying loud popping sound comes from the rear every 15-30 minutes.
Cons: loud popping sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi Capt601.
We appreciate you sharing your experience with your 25 cu. ft. 4-Door French Door Refrigerator loud noise Thank you for loving the product despite the issue you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I have also included you warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144400522
^Camille
We appreciate you sharing your experience with your 25 cu. ft. 4-Door French Door Refrigerator loud noise Thank you for loving the product despite the issue you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I have also included you warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144400522
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 17, 2015
Posted by: Shingles
Expertise:Intermediate
I love the freezer on bottom and it has a lot more room than I expected. I'm enjoying the ice and water in the door. Panels are very easy to read and operate.
Pros: Bright display
Cons: ice maker limits space on door.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
33"
on July 13, 2015
Posted by: Norm33
from Gainesville, GA, USA
I have only had this couple of weeks but so far I am very happy. The room for a 33" model is awesome so much better then my old side by side. This has way more freezer space. It has taken some work to arrange for our needs as door space limits sizing more.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great.
on October 31, 2018
Posted by: Anonymous
from Levittown, ny
I have 3 kids. I have enough storage to put snacks and freeze dinners and most amazing is middle drawer section. I can chane from cold drink to frozen to other option. I dont think I will be buying deep freezer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung'sBest
on November 17, 2014
Posted by: herbandarden
from Lakeland, FL, USA
Expertise:Expert
Wow - it fit in tight space and looks great. Front will not allow magnets - wonder why as the sides do. Great value and features are beyond expectations.
Pros: Bright display, efficient
Cons: front needs to be magnet friendly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, November 20, 2014
Thanks for the feedback, herbandarden! The front and sides of the RF25HMEDBSR are made of different materials, which explains their different magnetic properties. The front is real stainless steel which is usually not magnetic, while the sides are painted metal, which is magnetic.
- Ms. Samsung
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge & Freezer
on April 28, 2015
Posted by: crash1947
from Woodland Park, CO 80863, USA
This is our second Samsung, our last model had a 25 cu ft capacity, this only 24.7 but its smaller on the outside and somehow larger on the inside!!!!
The design layout from the extra drawer to the re-design of the ice/water dispenser is just super. There is more space and the water and ice dispenser are much more efficient and neat.... no drips and so far always plenty of ice!!
The design layout from the extra drawer to the re-design of the ice/water dispenser is just super. There is more space and the water and ice dispenser are much more efficient and neat.... no drips and so far always plenty of ice!!
Love it!
Pros: Bright display, efficient
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US