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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Ice maker problems
on September 27, 2017
Posted by: Butch488
from Harrisburg, PA, USA
We had this refridgerator about 1 1/2 years when tyhe icemaker started to leak into the fridge and all over the floor. Had service co. out twice in two months . The third time he installed a brand new ice maker. Now two months later it has started all over again. Don't pass up your extended warrenty for this unit.
Pros: Bright display, Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello Butch488,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started to leak into the fridge and on the floor. We apologize for the inconvenience this has caused you, especially since it's the third time it has happened and you replaced the ice maker already. We'll be glad to look for other options for you.
Attached are the links containing the troubleshooting guide you can try for the water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBWW/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144383535
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started to leak into the fridge and on the floor. We apologize for the inconvenience this has caused you, especially since it's the third time it has happened and you replaced the ice maker already. We'll be glad to look for other options for you.
Attached are the links containing the troubleshooting guide you can try for the water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBWW/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144383535
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Good fridge but a couple improvements needed
on November 16, 2017
Posted by: Fridgeman1
from San Francisco, CA, USA
Expertise:Expert
The fridge is reliable and well designed though there are a couple improvements needed:
1. There is no guidance offered on removing the bottom shelf above the water filter to thoroughly clean the fridge. We brought in a technician who told us we needed a special tool which was not included in the fridge purchase. Since it was under warranty, there was no cost but Samsung should put the procedure in the user's manual, a demonstration video online, and provide the tool.
2. The ice maker provides poorly shaped/broken ice cubes. The technician told us it was a design flaw and could not be fixed.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
ICE MAKER HORROR
on November 25, 2017
Posted by: Icemkr
from Bayonne, NJ
Expertise:Intermediate
This refrigerator has the worse ice maker ever. Because of the poor insullation on the ice maker it causes moisture to enter the chamber therefore causing ice build up. I have had 2 repair visits and a hair dryer is used to defrost the ice and a tape to seal the side of the ice tray. The trouble not fixed. Every couple of weeks I have to use the hair dryer to defrost the ice build up and it works for awhile but the ice cubes are rough shape. No way of fixing it. I love the space inside but thats about it.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator makes ice build-up. We apologize for the inconvenience this has caused you, especially since you have had two repair visits already. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382745
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator makes ice build-up. We apologize for the inconvenience this has caused you, especially since you have had two repair visits already. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382745
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
ICE MAKER
on September 5, 2018
Posted by: Anonymous
from Vacaville, CA
Expertise:Intermediate
Bought this fridge a little over a year ago. We are now on our 3rd ice maker as the 1st two have died and gone to ice maker heaven. Would not buy a Samsung fridge again just because of that.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello rickcolvin,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator has died several times already. We apologize for the inconvenience this has caused you, especially since it's not the first time the issue has happened. We'll be glad to look for other options for you.
Attached are the links to the guides you can try for the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144380635
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator has died several times already. We apologize for the inconvenience this has caused you, especially since it's not the first time the issue has happened. We'll be glad to look for other options for you.
Attached are the links to the guides you can try for the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144380635
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker not a plus
on September 29, 2018
Posted by: Tereze
from Atlanta
We purchased this 7/2017 and within 6 mos we were having difficulty with the ice maker. It constantly stops working and we have to pull the entire unit out, reset it somehow, change the temperature and magically the ice resumes. The unit gets two stars due to the look, flex drawer, handles and versatility of the storage- all great features. However the ice maker brings down the rating tremendously.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello Tereze,
Thank you for reaching out. We appreciate you letting us know that there are great features in this Samsung refrigerator that you liked. It's sad to know that the ice maker stopped working within six months of purchase, and we apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for your ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374891
-Angelica
Thank you for reaching out. We appreciate you letting us know that there are great features in this Samsung refrigerator that you liked. It's sad to know that the ice maker stopped working within six months of purchase, and we apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for your ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374891
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly designed ice maker; beautiful refrigerator
on October 4, 2018
Posted by: disappointed customer x 2
from Texas
Expertise:Expert
I've had the refrigerator/freezer for for 16 months. The ice maker started "acting up" after about 6 months. The ice cubes had a rough surface after 6 months then ice started pooling under the ice bucket and would freeze the ice bucket to the frame. I started defrosting it with a hair dryer as needed (frequently) and I even took everything out of the refrigerator and freezer and totally defrosted the whole machine for 24 hours. Leaking water under the ice bucket started freezing again and within a few days, ice was building up on the bottom frame of the ice maker, causing the ice bucket to stick. This is the most expensive refrigerator I've ever bought and it is a beautiful design, but the ice maker is not the same quality as the rest of the machine. I will never buy another Samsung refrigerator/freezer with ice maker.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 5, 2018
Hello, I hate to hear that you have experienced such difficulties with this refrigerator. I am including some information that will assist you with getting these issues resolved. First, here is a link with information about the water pooling (https://bit.ly/2pJL24J). Also, here is a link with some information on how to get the most out of the ice maker (https://bit.ly/2M6fCSB). Thank you for being a valuable Samsung customer. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on October 27, 2018
Posted by: fordjar
from Wichita Falls TX
Expertise:Intermediate
I bought this over a year ago and right away had problems with the ice maker, it kept freezing up. Then at the one year mark the refrigerator quit. Had to wait a week for a repair person and after extensive troubleshooting they found the entire back panel had froze and stopped the cooling motor. After defrosting it and supposedly "fixing" the ice maker we were back in business. Ice maker froze up again 2 weeks later and has done that ever since, sometimes in a week sometimes in two. Now 8 month later we are hearing the same sounds from the motor that we heard before it quit. time to call for repair and to look for a new refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello fordjar,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator kept freezing a year after purchase, and the motor makes the exact sound you heard before it quit. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the guide to understanding your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The links below contain troubleshooting steps for ice maker issues which you can also try.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to the warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378499
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator kept freezing a year after purchase, and the motor makes the exact sound you heard before it quit. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the guide to understanding your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The links below contain troubleshooting steps for ice maker issues which you can also try.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to the warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378499
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
The Worse Quality Fridge Ever
on November 10, 2018
Posted by: vrqoquebert
from San Clemente, CA
Expertise:Intermediate
I bought the fridge in November 2016. Samsung changed the compressor in November 2017. They changed the ice maker in January 2018. They serviced the ice maker in June 2018. Today (11/10/2018), the ice maker does not work anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139842023.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6226
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6226
Written by a customer while visiting Samsung US