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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Bad Ice Maker Design
on February 8, 2019
Posted by: gobucks95
from Ohio
Expertise:Expert
Great small space fridge but stay away if you want the ice maker to work!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
leaky water valve
on February 19, 2019
Posted by: luv2cook1959
from indiana
i got this refrigerator in december2018 and all ready we are having problems with the water value for the ice makers, love refrigerator just don't like problems when it is brand new
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, February 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139218627.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker failure and door strip failure
on February 24, 2019
Posted by: Samsungpoordesign
Expertise:Intermediate
Ice maker has frosted up twice and quit working. Makes me wonder how Samsung gets away with this since so many have complained about it. Seems there should be a recall fix. Also door strip has ripped and so now my doors have to be shut in a certain order or it will not seal properly. Samsung should offer a recall fix for the ice maker at the very least. I DO NOT RECOMMEND buying this refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Care, February 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #11392588808.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible ice maker. limited space
on March 18, 2019
Posted by: Hardcoretexan1
from Texas
Expertise:Expert
I bought this model over a year ago and had the ice maker worked on 3 times due to freezing up before they replaced it (the whole refrigerator) and the only improvement it seems is smaller ice cubes which gets jammed between the ice maker and the wall. Also the top shelf is screwed to the icemaker, making it impossible to move and there is only 1 shelf that can be retracted for more room. you cannot place anything over 9" on the top shelf so milk has to go in the door(the warmest spot in the fridge. Also due to the icemaker taking up so much room the shelves in front of it are very small. the middle drawer is a nice feature if you only put certain things in it. If you put meat in it then you still have to open the top for mayo or mustard etc... Fingerprints and water spots show up very bad and it is not stainless steel even though it is marketed that way. I would not buy another one with a drawer it is a neat concept but you lose a lot of space between compartments.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 22, 2019
Hardcoretexan1, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker not working and 2 door bins have broken
on April 1, 2019
Posted by: Cat and squirrel lady
from Council Bluffs
Expertise:Expert
We bought our Samsung Refrigerator on 12 November 2016. Since that time the Ice Maker stopped working and 2 of the door bins broke where then connect to the door. The plastic on the door bins is very cheep and not strong. We bought this product because of the 4 door design. We love the "flex" zone drawer for our meat and cheese. The other features are great also but I can not recommend this model because of the Ice Maker and the broken door bins. I hope you have fixed these problems in newer models.
I would recommend this to a friend!
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center for your ice maker concerns, and J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order or check availability for the door bins you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
I still love it! Even with the ice makers attitude
on April 8, 2019
Posted by: Jennvb99
from Roy, UT
Expertise:Beginner
I only gave it a 4 is because that ice maker had an attitude!! I am frequently removing stuck ice. Then I have to wait almost up to almost 4 full days before it decides to start making ice again. That definitely needs to be addressed by Samsung, out of warranty or not.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, April 10, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139579579.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Ice maker nice styling
on June 8, 2019
Posted by: BootzB
from Florida
get an extended warranty! i bought this fridge apx 5 yrs ago and had the icemaker serviced and or replaced at least 5 times. the warranty is over... good size, layout, and design, but that's it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 11, 2019
BootzB, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Problematic
on June 15, 2019
Posted by: AngryLK0809
we needed to fix the fridge 2x in 3 years and nobody wants to work on them. the fans freeze and the ice maker always need to be defrosted.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, June 18, 2019
Thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US