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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Ice maker doesn’t work properly
on June 29, 2019
Posted by: RoseMac
from MS
[This review was collected as part of a promotion.] the ice maker will frost and will stop working.
it reminds me of those old fridges that will freeze up.
it reminds me of those old fridges that will freeze up.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140019092.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9678
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9678
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy
on July 23, 2019
Posted by: IwillNotBuy
do not buy this fridge
i bought this 5 years ago and till now : icemaker went bad after 2 years, defrost sensor stopped working and now the fan ha sgone bad.
i bought this 5 years ago and till now : icemaker went bad after 2 years, defrost sensor stopped working and now the fan ha sgone bad.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on September 14, 2019
Posted by: John
from California
[This review was collected as part of a promotion.] worked fine for two yrs, then we began having issues with ice buildup in back of unit and fridge not cooling well. tech visit a year ago, but issue persists and ice maker freezes up. not recommended.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140448652.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18779
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18779
Written by a customer while visiting Samsung US
Customer Rating
2
Icemaker a headache 3 repairs and counting
on November 7, 2019
Posted by: ryan
i loved this refrigerator until the ice maker began freezing up solid. i have 3 repairs and the repairman is coming back again tomorrow to perform some upgrades and hopefully to fix the ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 7, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on January 18, 2020
Posted by: Jimmy
from Ohio
warning, do not buy!! pending lawsuit defective design
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Started great, and then the constant ice-up
on January 22, 2020
Posted by: Uvahokie
from Ohio
looks great, but then it has an icing problem that appears to plague this model.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Frost forms in the freezer or refrigerator: http://bit.ly/3057hmB
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
• Frost forms in the freezer or refrigerator: http://bit.ly/3057hmB
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Love Everything About This Fridge
on January 23, 2020
Posted by: Tracey B
from IL
[This review was collected as part of a promotion.] love the black stainless steel. the versatility of the shelves and having the freezer on the bottom is great the ice maker is great! we use a lot of ice and we never run out.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Dont recommend
on January 23, 2020
Posted by: Maemo
from Ga
[This review was collected as part of a promotion.] ice maker has to be defrosted once a week. fridge temp is 34 but i cant keep anything in it for more than 3 days with out it going bad. opened or not.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141183854.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US