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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Best Fridge that I have ever had!
on January 23, 2020
Posted by: Rafael
from New Jersey
[This review was collected as part of a promotion.] i’m very please with my purchase. i’m in love with the fridge. there is plenty of room. everything fit perfectly and the thing i love the most is the separate drawer with temperature control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
The heart feels what the eyes see first! Your new refrigerators innovative features and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Ice-maker
on June 1, 2020
Posted by: Rachel
from 22046
[This review was collected as part of a promotion.] constantly ices over and stops making ice. the force defrost cycle (which isn't documented - search youtube to find it) beeps loudly the entire time it runs, and only occasionally fixes the problem.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Here is a troubleshooting link that will help resolve your Samsung refrigerator concerns https://bit.ly/3crCVBf ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
BEWARE of the icemaker
on June 8, 2020
Posted by: Anonymous
from Eugene, OR
[This review was collected as part of a promotion.] while i fell in love with the flexzone drawer and the stainless black color, the infatuation ended with the ice maker in the door. every 4 months the ice maker would freeze up and stop producing ice. samsung warranty covered 3 repairs and an entire unit replacement, followed by another repair, and still, it will not function. i am so frustrated and disappointed with buying another samsung kitchen appliance only to have it fail. buyer beware. dont make the mistake and purchase any of the in door icemaking units.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 26, 2020
Hello! We deeply understand your frustration and would like to provide a better Samsung experience while resolving your refrigerator concerns! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142380761. ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142380761. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Meh. Unreliable but pretty
on June 27, 2020
Posted by: Anonymous
from Chicago, IL
beautiful refrigerator.
i've had to open multiple tickets. at least 5 tickets.
problems mostly with the icebox freezing shut and failing. this was fixed after 3-4 visits. ultimately it was a bad motherboard.
problems with holding temperature. this is the second or third time. i bought in july 2017.
samsung quality is not what i expected.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
4
Response from Samsung USBy Ty, Samsung Cares, September 4, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Unfortunately we are very disappointed
on August 16, 2020
Posted by: LKPB
from Michigan
we bought a house that had new appliances. the refrigerator didn't have an icemaker so we waited almost 15 years to replace it. we were so looking forward to ice and water in the door but that joy was short lived. our ice maker freezes up and we have to defrost it to get it to work for a little while. we researched these appliances before purchasing our kitchen appliances all from samsung. we thought we were getting the best quality but have been very disappointed. we also have a dishwasher that needs repair as well. these appliances are beautiful but do not measure up to the reputation or the price we paid for them. i would not recommend samsung for kitchen appliances sorry to say.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Its look and features
on July 13, 2020
Posted by: charlie
from Atlanta Ga.
unless you want to defrost your refrigerator every 2-3 weeks i would look elsewhere. there is ice build up around the ice maker that stops it from working and also around the fan that then makes a sound like a baseball card stuck in a bicycles spokes. for the first year and a half it was a great fridge but after that its design flaws started to show.
No, I would not recommend this to a friend.
Value
1
Design
2
Performance
3
Features
4
Response from Samsung USBy Ty, Samsung Cares, September 14, 2020
Hello! Thank you for bringing this to our attention. Here's a troubleshooting link that'll help resolve your ice maker concerns https://bit.ly/2GSEs7y ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 12, 2020
Posted by: Gina
from Huntington Beach
[This review was collected as part of a promotion.] Love our new refrigerator! Especially love the no-fingerprints option.
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bmill
on November 12, 2020
Posted by: BMill
from Boston Massachusetts
[This review was collected as part of a promotion.] Draw still makes noise. ........,,,,,,.......,..,,,,.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 24, 2020
I was able to find some useful tips on your concern. Take a look at the link below and thanks for leaving us your feedback. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Written by a customer while visiting Samsung US