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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Flawed product
on April 19, 2022
Posted by: Dominic
flawed product. ice maker never worked properly and always needing to be defrosted. compressor broken and replaced after 2nd year. warranty work done but free on parts only not labor. now refrigerator back panel is freezing needing to be defrosted regularly. uncertain if getting it repaired is still worth it. losing my confidence on samsung products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ross, Customer Care, April 20, 2022
Hi Dominic,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 25 cu. ft. 4-Door French Door Refrigerator in Black Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144422765
^Ross
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 25 cu. ft. 4-Door French Door Refrigerator in Black Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144422765
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware
on June 3, 2022
Posted by: Bobby
from New York, NY
DO NOT BUY A SAMSUNG REFRIGERATOR! please save your money and your aggravation. this refrigerator is an absolute nightmare. there is a huge problem with the ice maker. it builds up then makes a horrible sound then eventually breaks the fan by blocking it from spinning. there is a class action lawsuit on this issue. you have to empty all of your contents and unplig it to defrost it. i did this again but this time the fan didnt turn back on. so the temperature would not go below 52 degrees. spoiling all the food. i called and was told an exemption would be made to resolve the issue again. the technician came and was looking for about $400!!! for what? so it would happen again in 4 months? I declined. Stay away!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi Bobby,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is important to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647434
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is important to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647434
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Refrigerator is great, ICE maker is Terrible.
on September 3, 2022
Posted by: Indiana
we had a samsung and really liked it. we needed another and liked the features this model. reviews said beware of the icemaker. we thought those were just unlucky people ours will be ok. we were wrong. the icemaker started freezing up into a block of ice in the first 6 months. we took responsibility for our poor choice and now we get out the hair drier and defrosted the icemaker every month or buy a bag of ice, the dispenser still works fine. online sites show how to force the icemaker into defrost mode by pressing and holding freezer and lighting buttons. after 30 minutes of defrost mine seems the same. i think my icemaker was a lemon from the start. too bad, now no warranty. advice: wait for samsung to redesign the "ice master " model icemaker or be ready to buy bags of ice.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Recommend
on September 7, 2022
Posted by: hFinley
from Salt Lake City, UT
just after a year of having the fridge the ice maker started freezing up, we would defrost the ice maker once a month, then it started to need it weekly, then it became an every other day thing. we paid to have it replaced (because we were just out of the one year warranty). the repaired ice maker lasted about a year and now we are back to the defrosting game. it's quite frustrating. i have several friends and family members that also have a version of this samsung refrigerator, they also have the same exact issue. i will say, i do enjoy the refrigerator drawer feature.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 8, 2022
Hello hFinley,
We appreciate your informing us that your Samsung refrigerator's ice maker started freezing. We apologize for the inconvenience, especially since it has been replaced already; the issue still happened, and we will gladly look into this for you.
Here are the links to the troubleshooting steps when frost forms in the freezer or a sheet of ice forms in the refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001857/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
We appreciate your informing us that your Samsung refrigerator's ice maker started freezing. We apologize for the inconvenience, especially since it has been replaced already; the issue still happened, and we will gladly look into this for you.
Here are the links to the troubleshooting steps when frost forms in the freezer or a sheet of ice forms in the refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001857/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Fridge
on September 29, 2022
Posted by: Jancalmc
from Hudson Valley New York
[This review was collected as part of a promotion.] We've had the fridge for 5 years and it is in better shape than our last LG fridge. Not happy with the ice machine. Found out from different people and articles that the ice machine has a manufacturer defect. The ice machine stopped making ice. Had to defrost the machine with the hair dryer to remove the chunk of ice. Then it happened again. We had to go on You Tube to find out the problem. If the manufacturer knew there was a problem then it should have been fixed. There are no recalls. The second time we had to turn off the fridge for 12 hours to defrost the ice in the back of the fridge and defrost the ice machine itself.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
on November 7, 2022
Posted by: Nickname
Have never had a refrigerator with more issues. The icemaker is useless because of buildup which also causes ice buildup behind the back panel of the unit unless you consistently use the manual defrost cycle. I've just turned the icemaker off.
No, I would not recommend this to a friend.
Response from Samsung USBy Carrie Galvan, SEA Care, November 8, 2022
Hi
Thank you for your review. Let's go ahead and check the cause of the ice build-up.
Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes frost.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for your review. Let's go ahead and check the cause of the ice build-up.
Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes frost.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap appliance
on December 25, 2022
Posted by: Benjamin
Ice box froze up within 6 months. Now the back is freezing up constantly. Last Samsung appliance I’m buying. They all break way to fast.
Response from Samsung USBy Carrie Galvan, SEA Care, December 27, 2022
Thank you for sharing insights about your refrigerator. Let's provide you with some helpful links to fix your ice bucket.
f your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. If this is your first time removing your ice bucket, don't fret: most have a trick to them, like a particular angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket. Please check the link below for helpful tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
f your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. If this is your first time removing your ice bucket, don't fret: most have a trick to them, like a particular angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket. Please check the link below for helpful tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 18, 2023
Posted by: Annette
from Michigan
This Refrigerator was new when I bought my house 6 years ago. This is an huge appliance with very little space. The drawers for the freezer do not pull out. Due to lack of room in the freezer, I bought a small freezer to for freezer space. The shelves in the fridge do not move in a way that is productive to storing. After a couple years of ice maker problems. Trying to thaw and reset. I just the shut ice maker off and bought a small ice maker to sit on my counter. Today a loud fan noise started, I pulled it out and clean under it and all the openings.
Now the temperature won’t go lower the 50 degrees.
For a very pricey appliance, it should last longer then 6 years. Very disappointed
Now the temperature won’t go lower the 50 degrees.
For a very pricey appliance, it should last longer then 6 years. Very disappointed
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, February 22, 2023
Our goal is for our customers to have a better experience using their Samsung appliances, including you, Annette. We'll be glad to help!
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as Flex Zone) are not cooling, there are several options for fixing the problem and correcting the temperature. Below is a link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Use these tips to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also route to page 34 of the user manual for other solutions to fix the refrigerator's temperature and when you hear unusual noise.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145483158) to help our team pull up your information when you message us.
Thank you!
-Angelica
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as Flex Zone) are not cooling, there are several options for fixing the problem and correcting the temperature. Below is a link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Use these tips to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also route to page 34 of the user manual for other solutions to fix the refrigerator's temperature and when you hear unusual noise.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145483158) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US