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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Do not waste your hard earned money
on May 16, 2023
Posted by: Dmax32
from CT
for the cost of the this unit one would think it would make ice with no to very little issues. Its constantly freezes up and does not make ice. So made we spent all this money on this unit. would never buy again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 17, 2023
Greetings,
Let us help you by providing the troubleshooting steps.
If the ice maker is not making any ice, I highly suggest checking the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you have inquiries and need further assistance in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Let us help you by providing the troubleshooting steps.
If the ice maker is not making any ice, I highly suggest checking the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you have inquiries and need further assistance in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Quality Refrigerators
on July 3, 2023
Posted by: Tony_K
from Ohio
Probably the worst refrigerator I've ever owned. Right after warranty ran out, ice maker started continuously freezing over. Eventually had to pay to have it replaced. Known issue with Samsung ice makers - do an internet search (with I would have). Shortly after that, the refrigerator and freezer stopped cooling. I don't recommend Samsung refrigerators, but if you do buy, you better get the extended warranty. I give it two stars instead of one because I like the design with the middle "flex" drawer. Too bad it doesn't work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 10, 2023
We're here to help with solutions for your Samsung refrigerator, Tony_K.
If the freezer is not cooling, we have a troubleshooting guide. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If your ice maker freezes over, please refer to the latter part of the guide for instructions on what to do. You can access the guide through the following link.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145996715) to help our team pull up your information when you message us.
Thank you.
-Angelica
If the freezer is not cooling, we have a troubleshooting guide. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If your ice maker freezes over, please refer to the latter part of the guide for instructions on what to do. You can access the guide through the following link.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145996715) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Great features, TERRIBLE reliability
on July 26, 2023
Posted by: SamsungNeeds2DoBetter
from St Paul, MN
This fridge came with the house. Do not know the actual age but the tag inside says 2016. The whole time we have owned it (2020), it has a never been able to fully function properly. We have attempted to get it repaired and it's never anything more than a band-aid with repairmen shrugging saying "It's a Samsung" and leaving. Ice Machine always drips because no matter what they have done it will not properly seal. The drink drawer has frozen a pop to the point it blew and what we found after that is a 1/2" sheet of ice across the bottom that appears to have accumulated over time and we didnt notice. The main fridge keeps freezing over where it needs to be defrosted to cool properly again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 31, 2023
Greetings!
We're here to help with your Samsung Refrigerator. We see your point that a working refrigerator is essential in a household.
I have shared two Samsung links below to help with leaks and frost forming on the fridge side. The first link shared is for leaks. The link has an embedded video which we recommend watching from 0:38 - 0:47. You may skip steps 1 - 2 as these are for a different model.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
The second link is for the frost that forms in the fridge.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146084947 to help our team pull up your information.
Leo
We're here to help with your Samsung Refrigerator. We see your point that a working refrigerator is essential in a household.
I have shared two Samsung links below to help with leaks and frost forming on the fridge side. The first link shared is for leaks. The link has an embedded video which we recommend watching from 0:38 - 0:47. You may skip steps 1 - 2 as these are for a different model.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
The second link is for the frost that forms in the fridge.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146084947 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible pick
on August 9, 2023
Posted by: Smiles81
from Avon, In
[This review was collected as part of a promotion.] Stuff in refrigerator door gets hot easily, ice maker freezes up, and there’s no room in the freezer for anything to fit. This refrigerator is not very practical
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 10, 2023
Greetings,
We understand the importance of a functioning refrigerator in every household. Let us go ahead and maximize the use of your refrigerator.
I have provided links below that will help ensure that your ice maker gives its best performance and a link on properly stocking your refrigerator to avoid food spoilage and keep it organized. Please watch the video and refer to the hyperlinks for additional information.
Ice maker does not dispense ice or freezes up:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Tips for organizing your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146131016) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand the importance of a functioning refrigerator in every household. Let us go ahead and maximize the use of your refrigerator.
I have provided links below that will help ensure that your ice maker gives its best performance and a link on properly stocking your refrigerator to avoid food spoilage and keep it organized. Please watch the video and refer to the hyperlinks for additional information.
Ice maker does not dispense ice or freezes up:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Tips for organizing your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146131016) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, refrigerator constantly freezes
on September 6, 2023
Posted by: Bummed
I bought this refrigeration 4 years ago. One year in and the back of the refrigerator had to be defrosted. It was within the timeframe of warranty so someone came out from a verified company to fix. Since then, I have had to take out large blocks of ice from the back refrigeration panel every 3 months because it completely freezes the fan and the fridge stops working. I gave up today at just over 4 years of use. I will be going with a different brand. Do not buy this refrigerator!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 11, 2023
Hi there,
We're saddened that you have to experience this from your fridge. We wish to extend our assistance.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help you keep the refrigerator from freezing over, we strongly suggest browsing through the link below. For additional information, kindly click the hyperlink about "Frost in the refrigerator."
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146269047, to help our team pull up your information.
Have a great day!
^Chrystel
We're saddened that you have to experience this from your fridge. We wish to extend our assistance.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help you keep the refrigerator from freezing over, we strongly suggest browsing through the link below. For additional information, kindly click the hyperlink about "Frost in the refrigerator."
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146269047, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US