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Customer Reviews Collected from Samsung US |
Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
3.8
Rating breakdown 365 reviews
5 Stars
191
4 Stars
71
3 Stars
13
2 Stars
26
1 Star
64
71%of customers recommend this product.
(
253 out of
355)
Customer Reviews for Samsung - 24.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Love it!
on February 13, 2016
Posted by: HRGrandma
from Brookfield, WI, USA
Expertise:Beginner
Just got my fridge today. Thought it may stick out too far as my last was 3 inches smaller. Looks great! Love the middle drawer. Will put all my deli items in it. Had a side by side before and there is so much more room in this. Really like the gray color on the side, better than black. Wish I could use magnets on the front, but you can't, only on the side. I have a small space and didn't think I could get a big fridge but I was wrong. So far, I love it!
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!
on May 30, 2016
Posted by: SAL7979
from North Potomac, MD
Expertise:Expert
I've only had the fridge for a few days now, but it's been great! The temperature is perfect, there is more than enough space, and the freezer and fridge are laid out really well. If you can only handle a 33" wide fridge, I'd definitely suggest this!
Pros: Bright display, Durable, black stainless steel
Cons: a little expensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Supper Chiller
on June 30, 2016
Posted by: DMJLuv2Bake
from Glenwood, IL
This refrigerator is a dream. It works very well. Love the Chill drawer where you can select the coldness you desire for what you put in it. The feature on the freezer to drop the temperature to up to -8 degrees is fabulous. Love this to quick freeze items that start to thaw on the way for the store. Ice and water works well also. Storage space is plenty big and I love all the lights in side. This refrigerator runs quiet and I can hardley hear it when running. Samsung did a great job on the design and working components on this. Have recommended it to all my friends.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
3 months so far and going Great!!!
on July 17, 2016
Posted by: Gadgetkindofguy
from Long Beach, CA, USA
Expertise:Expert
Had this new ref for 3 months and all is well. No noise issue like some reviews say. Ice maker is not the best but it is good enough. Just put your cup or glass up against the nozzle so there is no spills. I would buy this again or recommend to a friend.
Pros: Durable, love the french doors, love the freezer sliding shelves, roomy inside
Cons: poor icemaker
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The Ice Maker Has to Be The Worst
on August 10, 2016
Posted by: KenWM
from Florida, USA
Expertise:Expert
Overall this refrigerator is average; we enjoy the middle drawer; the over all quality is good, however the ice maker is the worst!!! Have had 3 repairmen who spent a total of about 2 hours working on the ice maker. I just believe it is just a design problem or poor quality product (ice maker).
Pros: Bright display
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello KenWM,
Thank you for bringing this to our attention. We appreciate your informing us that this Samsung refrigerator is average, and the quality is good; however, it has an ice maker issue. We apologize for the inconvenience this may have caused you, especially since you had three repairmen who came out and worked two hours for the ice maker. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker on your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775666
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate your informing us that this Samsung refrigerator is average, and the quality is good; however, it has an ice maker issue. We apologize for the inconvenience this may have caused you, especially since you had three repairmen who came out and worked two hours for the ice maker. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker on your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775666
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Still Happy Six Months Later
on August 18, 2016
Posted by: DesignLover
from Dallas, TX
Expertise:Intermediate
Never written an appliance review, but I like this refrigerator so much I wanted to support Samsung designers who developed this. Looked at several competitors and took a chance on this one. Have never regretted. Worth the price. So
Much easier to retrieve food both from top and bottom. Love the drawer. The lighting is great and can see everything so easily. I never changed water
Filters on old fridge it was such a hassle. This one is right in front of you at waist level and takes five seconds to change. That is good design! The warning for leaving the door open is handy. I have been warned several times and appreciated it. Wouldn't have noticed. Water and ice dispenser very handy. Only wish is the crushed ice might come out faster. If you are shopping and reading reviews like I did, you can trust this product and will love it.
Much easier to retrieve food both from top and bottom. Love the drawer. The lighting is great and can see everything so easily. I never changed water
Filters on old fridge it was such a hassle. This one is right in front of you at waist level and takes five seconds to change. That is good design! The warning for leaving the door open is handy. I have been warned several times and appreciated it. Wouldn't have noticed. Water and ice dispenser very handy. Only wish is the crushed ice might come out faster. If you are shopping and reading reviews like I did, you can trust this product and will love it.
Pros: Bright display, great design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on September 24, 2016
Posted by: NJFamily
from Metuchen, NJ
Expertise:Intermediate
We love the bright LED lighting and the entertainment drawer! We are thrilled with the quick and large ice cubes. Also, love the large capacity!
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great features like digital display, LED lighting, 4 doors.
on September 25, 2016
Posted by: Indai
from NJ
Expertise:Intermediate
I 've had this product about 1.5 months now and so far, it is as I expected.It can hold up to so many items, the deli drawer has been a positive feature, easy to see all the items, easy to clean and organize. The digital display is very helpful.motor is very soft, it is just right for my 10x9 kitchen.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US