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Customer Reviews Collected from Samsung US |
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 132 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
9
1 Star
29
70%of customers recommend this product.
(
87 out of
124)
Customer Reviews for Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Customer Rating
1
Terrible Refrigerator
on September 3, 2015
Posted by: CDN222
from Texas
We've owned this refrigerator for approx two years and have had it worked on three times now. The back panel in the refrigerator part has some sort of glitch, that freezes up and causes the fan to make a terribly loud noise for several days, then it eventually stops working, thus causing the fridge to stop cooling. According to my highly knowledgeable appliance repair man, this is a glitch in certain year models of this design. I paid way too much for this refrigerator, to have this happen. Samsung, you've lost another customer.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello CDN222,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598502
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598502
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker headache
on April 18, 2020
Posted by: Mauelflako
from Illinois
we bought this refrigerator in dec 2019 and we been having problems with the ice maker, it constantly freezes, it won’t make ice and it gets stuck. we tired of it please help.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Liz, Samsung Cares, May 1, 2020
Hi, Mauelflako! I understand the frustration you are going through regarding the ice maker on your Samsung 3-Door French Door Refrigerator with CoolSelect Pantry. I have located a support article that will assist you in the issue with the frost and the ice maker. You can locate the support article by clicking on the link below.
-- https://bit.ly/3eFFH6r Article: Frost forms in the freezer or refrigerator
Pending, you are unable to resolve the issue with the information in the troubleshooting link, Please feel free to reach out to me directly via one of the following options and reference ticket number #1141734843.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
-- https://bit.ly/3eFFH6r Article: Frost forms in the freezer or refrigerator
Pending, you are unable to resolve the issue with the information in the troubleshooting link, Please feel free to reach out to me directly via one of the following options and reference ticket number #1141734843.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Not made to last
on May 21, 2020
Posted by: Alex
from Denver
ice maker doesn't last. not even two years in and broken (freezes over) and they want me to cover this cost of this well known issue with this product.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
We understand your concern. We pride ourselves on our high-quality products. So we are disappointed we were not able to meet our customers' expectations. If you change your mind on having a technician take a look at your unit, you can find them using the link below. Thank you for being a Samsung customer. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware
on June 16, 2018
Posted by: AnnieAnnie
Make sure you buy an extended warranty for this thing, because you will be using it OFTEN. We have owned this refrigerator for a year now and have had to have it serviced 3 times. Twice for the ice maker and once to replace the electrical panel. And I don’t believe we just happened to get a lemon, because the service technician told me that these were all common problems that people have been having.
Cons: Did not meet expectations, Poor quality, breaks down frequently
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 23, 2022
Hello AnnieAnnie,
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator had been serviced twice for the ice maker and once to replace the electrical panel. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144629958
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator had been serviced twice for the ice maker and once to replace the electrical panel. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144629958
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker replaced multiple times, issues continue
on December 18, 2018
Posted by: PatD3
from West Chester, PA
Expertise:Intermediate
The ice maker is a known problem. I have had 3 ice makers in the past 14 months and they all do the same thing. They slowly start leaking and then jam up with ice to the point the auger can't move. My last ice maker was replaced 10 days again and I looked today and guess, what?... It is leaking again and the ice is building back up .
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2019
PatD3, I realize your experience has been less than ideal, and I'd like to change that. If you are still having issues with your ice maker, I would love to speak to you about this matter and get service arranged for you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139130701.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Poor ice maker design
on January 8, 2020
Posted by: medestar
from Minneapolis, USA
10 months after buying, ice maker froze up. tech installed fix. 6 months later, it froze again. even though the original warranty repair was covered, this was not. .
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 9, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
I am so disappointed
on July 6, 2019
Posted by: Jenms
i filled my new home with all new samsung products. this refrigerator is the biggest disappointment. i could deal at first but now ice maker has broken 3 months after warrenty expired.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat , Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140023479.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9765
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9765
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Products are Defective
on May 26, 2020
Posted by: Anonymous
i have had a samsung fridge for 4 years. i have had nothing but problems with it. and samsung cannot fix them. nor will they replace/refund my fridge. save yourself the headache and never buy samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! We greatly appreciate your feedback. ^Ty
Written by a customer while visiting Samsung US