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Customer Reviews Collected from sony.com |
Sony - Handycam AX33 4K Flash Memory Camcorder - Black
Average Customer Rating:
4.3
Rating breakdown 51 reviews
5 Stars
33
4 Stars
9
3 Stars
4
2 Stars
1
1 Star
4
84%of customers recommend this product.
(
43 out of
51)
Customer Reviews for Sony - Handycam AX33 4K Flash Memory Camcorder - Black
Posted by: RonaldHuther
Gender:Male
Verified Purchase:Yes
The camera is good and works well. No issues. It does not blow me away but works as expected. The wifi feature is a joke though. Very misleading but I researched and knew this before the purchase. The big problem is the software. PlayMemories is a complete mess. My MAC freezes and the new updates don't support it. My PC operating software also has issues.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 14, 2020
Hi, RonaldHuther!
If you are referring to the PlayMemories Home software, it is tested to work well with macOS up to 10.13. To isolate the issue with your Mac and PC, we suggest reinstalling the software to see if the issue will be fixed.
If you are still getting the same result, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Regards,
Vincent
If you are referring to the PlayMemories Home software, it is tested to work well with macOS up to 10.13. To isolate the issue with your Mac and PC, we suggest reinstalling the software to see if the issue will be fixed.
If you are still getting the same result, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Mr Knight
Gender:Male
Verified Purchase:Yes
Happy with purchase, using this to record soccer games.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 23, 2020
Hi, Mr Knight! That's great! We are glad that you are satisfied with the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Posted by: Slick12
Gender:Male
Verified Purchase:Yes
The product has issues with the focus, and its not easy to fix.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Best 4K camcorder on the market today.
on March 6, 2015
Posted by: LeeHdz
I use this camera as a Private Investigator and find the camera fits all of my needs.
I'll list info that I find useful that isn't in the specs.
I'll list info that I find useful that isn't in the specs.
Start up time is important to me and it starts in 1 second when the screen is opened or the eye piece is pulled.
When you close the screen and re-open the screen minutes to hours later it will recall the zoom and focus setting from last use.
The night shot is very good and clear and there's an option to turn on and off the IR sensor so you don't get the glare off an interior window in darkness.
4K is incredibly clear and pristine up[ to 18X zoom or so. Zoom in farther and you'll get a bit of artifacts due to digital zoom.
Extended (after market) batteries are very inexpensive compared to the (other brand of 4k camcorder).
In all this was a wise and useful purchase and it has exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Constant missing audio!!!
on December 3, 2017
Posted by: Mommabear
Gender:Female
Because this expensive camera divides the movies into files of 4 to 2 gb of data there is CONSTANT missing audio every 17 minutes on my videos....
Precious speaking moments of my daughters play are lost because of this. . . . There is NO WAY to change this.. I am returning this camcorder immediately!
Precious speaking moments of my daughters play are lost because of this. . . . There is NO WAY to change this.. I am returning this camcorder immediately!
No, I would not recommend this to a friend.
Response from sony.comBy Vincent , Sony North America Customer Support, December 5, 2017
Hi, Mommabear, When an AVCHD movie file exceeds 2 GB or an MP4 movie file exceeds 4 GB, the next movie file is created automatically. That's how this camcorder records movies and should not have an issue with audio: http://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557749.html
You may visit the links below for guides to troubleshoot the issue:
*http://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557976.html
*http://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557936.html
We will forward your feedback to the right department.
Regards,
Vincent
You may visit the links below for guides to troubleshoot the issue:
*http://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557976.html
*http://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557936.html
We will forward your feedback to the right department.
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Nonev
Gender:Male
Verified Purchase:Yes
A bit more money that i wanted to spend but worth it
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Dmattd
Gender:Male
Verified Purchase:Yes
I used the camera two times and now it’s a brick. No power is getting to the camera. My spare battery is also not working to power up the camera. I’m on a trip to Costa Rica and it is very disappointing to not have our video camera working on this trip. Fortunately we have our phones and other devices but not our AX-33. I bought this video camera because our other Sony HD tape casette camera failed...and now this.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 22, 2019
We are sorry to hear your experience, Dmattd. Please try to disconnect the power source, attach the power source again after about 1 minute, and turn it on. Check the suggestions from this link as well to further isolate the issue: https://helpguide.sony.net/cam/1510/v1/en/contents/TP0000557937.html
Regards,
Vincent
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Kdantanner
Gender:Male
Verified Purchase:Yes
Purchased mostly for taking out in the field for videos. The 10X optical zoom was a concern since past camcorders had more magnification, so far it has not been an issue but I think it will be a draw back at times in the future. Sill photos are better than expected, especially indoors under poor lighting. Video quality is excellent for hosting on computer and websites, I have not burned any to disk to play on TV yet, but the quality on small screen makes me think it will be fine when saved in higher resolution. I'm not a fan of Play Memories yet, maybe I will figure it out and it will be fine, but I just purchased another video editor that will handle the 4K to try instead. Not a reflection on the camera itself, just the software.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 3, 2020
Hi, Kdantanner!
Great! Good to know that this is what you are looking for in a product. Thanks for choosing Sony.
Regards,
Sam
Great! Good to know that this is what you are looking for in a product. Thanks for choosing Sony.
Regards,
Sam
Written by a customer while visiting sony.com