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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Terrible Ice maker
on July 3, 2019
Posted by: Darryl199
from Allen, TX
i had this refrigerator since 2017 and had nothing but problems with the ice maker very disappointed with samsung appliances.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 9, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your icemaker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140025676.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9796
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9796
Written by a customer while visiting Samsung US
Customer Rating
1
Great refrigerator if you don’t like ice
on July 7, 2019
Posted by: Runbtb
the unit is beautiful, however the ice maker only works for a few months then freezes up. we have to buy bags of ice for our guests when hosting events.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140023221.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9758
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9758
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking and functional
on June 8, 2015
Posted by: Sit128
Expertise:Intermediate
We love the counter depth size. Great use of space and lighting. Gurgling sound of compressor is a bit loud and can be annoying. Cubed ice will sometimes come out partially crushed, so we put ice into bucket in freezer.
Pros: Bright display, lighting
Cons: noisey
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty as a Picture!
on July 22, 2015
Posted by: Charolais
from Viera, Rockledge, FL 32955, USA
My wife fell in love with the Samsung 4 Door French/Side-by-Side Refrigerator when she first saw one on a Korean Soap (English Subtitled version) either late 2013 or early 2014. She said she was going to get one when they offered a cabinet depth version. Samsung introduce the cabinet depth version at the 2015 Consumer Electronics Show (CES) in the Spring and we purchased one for our home. Cabinet depth refrigerators line up nicely with 24" dept of US cabinets but they have much smaller capacity than standard depths refrigerators so we purchased a side-by-side in the Utility Room to augment. The Samsung 4 Door French/Side-by-Side Refrigerator certainly is pretty as a picture...
Pros: Bright display, Durable, cabinet depth, looks high end, feels high end
Cons: small capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker is Worst Ever
on September 6, 2018
Posted by: ginacan
from Allen, TX
Expertise:Intermediate
We've had ongoing ice maker issues since about 6 months after purchase. If you search this issue, you'll see many people reporting the same thing. The ice maker doesn't stay cold enough to keep ice frozen, and it also leaks and drips. I constantly have to work to remove ice from under the tray and icicles hanging from the top. Ice cubes are rough and small from accumulated ice in and around trays. I would not recommend this product until they fix this issue.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Lizzette, Samsung Care, September 14, 2018
Hello Ginacan, I got a solution for you! Try following the steps on this link: https://bit.ly/2ChtAxo for maximum performance on your ice maker and prevent this from happening. Also, this link: https://bit.ly/2N9hU4R will help prevent leaks from your ice maker. If this doesn't help, reach out to us via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr.
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless Ice Maker. Service call pending
on July 9, 2019
Posted by: Monsterair
from Satellite Beach, FL
the maker is in the refrigerator. it ejects out the top and side where the cubes get backed up, partly thaw, then freeze to block any more production. has to be cleared manually every few days.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140043043.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10348
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10348
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed and nobody to blame but myself
on July 27, 2016
Posted by: tyldani
from Carlsbad, CA, USA
Expertise:Intermediate
My wife and I did a kitchen remodel and without really thinking in detail, chose this unit based on it's fantastic looks and counter depth design. It was installed 2 days ago and now that we're using it we really see the shortcomings. I wasn't thrilled with the freezer on the bottom but my wife wanted it. If you're considering this unit I can tell you that the storage is inept. For example, if you're into buying family size frozen pizzas from the grocery store you can forget about it as they will not fit in here.
The storage "bins" in the upper left section are so small it's laughable. You literally cannot fit anything other than maybe a box of Milk Duds in them. If someone could tell me what purpose they serve I'd be amazed.
But all of these issues are minor compared to the absolutely pathetic ice maker compartment. The entire ice bin doesn't hold more than maybe 4 or 5 drinking glasses worth of ice. If you're having any kind of party it simply will not make enough ice so plan on going to the store to buy ice. The only problem with that is that a normal sized bag of ice won't fit in the freezer.
If I could return this item today I would. I'm not anti-Samsung and like I said, we have no one to blame but ourselves but this unit is horrible mostly due to the ice maker.
Pros: looks great, slim design
Cons: Did not meet expectations, horrible storage, ice maker is pathetically small
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Compressor lasted 2.5 years
on December 5, 2017
Posted by: rphilli9
from Philadelphia, PA, USA
Expertise:Intermediate
We redesigned our kitchen through Home Depot and purchased all new Samsung appliances. Overall we have been pleased but the refrigerator section stopped cooling. Freezer still works. Both compressors is running but only cools the upper compartment down to 50 F. We are currently trying to get it repaired and hope the warranty is honored. It's a shame that we paid so much for this product and only got 2.5 years of trouble-free use.
Also water leaks underneath the veggie/fresh food trays. Think it may have something to do with the filter system.
We know that everything isn't always perfect and figure if they correct the issue we will update our rating of this product.
Pros: nice appearance
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello rphilli9,
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator stopped cooling and water leaks underneath the vegetable trays. We apologize for the inconvenience this has caused you. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below is for the water leaking issue's troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382677
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator stopped cooling and water leaks underneath the vegetable trays. We apologize for the inconvenience this has caused you. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below is for the water leaking issue's troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382677
-Angelica
Written by a customer while visiting Samsung US