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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Lots of capacity but not practical
on February 1, 2019
Posted by: Bruno03
from Monroe, LA.
Expertise:Intermediate
Icemaker is in top of frig compartment. Unless you dispense ice every few hrs., the ice will freeze together and won't dispense well and you get a lot of 'crushed ice' with the cubes. Frig roomy but not well compartmentized. Have to move or dig around items to get to most things. Have to open both doors to open wide bottom tray.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 4, 2019
We appreciate the great feedback you provided about your new fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on January 31, 2019
Posted by: Stan61
from Norman, OK
Expertise:Intermediate
My Samsung French door refrigerator (Model # RF28HFEDBSR) which is only a little more than 4 years old has been making a loud vibrating noise that increases in loudness and frequency with time. Apparently ice build up around a fan used for air circulation. A professional repairman removed and replaced a temperature sensor, but the problem came back within a week.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 1, 2019
Stan61, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
If I could give less than a 1 star.. Ice maker!!
on March 24, 2019
Posted by: LaurenMinj
from Pearland. TEXAS
Expertise:Expert
The ice maker has been nothing but problems. It freezes up daily. Dethaw it to get the ice to work each day but now even that doesn't work.. I am beyond frustrated and all of the issues happened a day after our 3 year warranty expired. It is not a cheap fridge, so you'd expect the darn thing to work!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139481644.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Great Refrigerator Except for the Ice Maker
on April 18, 2017
Posted by: dronegeek
from Bedford, TX, USA
Expertise:Expert
We want to love this refrigerator but the Ice maker has gone out twice in two years. The first time the fan in the ice maker went out and the smell made the ice taste like onions. Now the ice maker is out and it ices up the entire ice maker compartment to where it will not dispense ice. To make matters worse I have to shut down the entire unit for 72 hours to defrost it before the repair.
It may be a great machine but the unreliable ice maker has me soured and I will not buy another Samsung appliance.
Pros: spacious, very functional
Cons: Poor quality, unreliable
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello dronegeek,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Great design, lots of room, very quiet, watch the deli drawer though.
on October 17, 2015
Posted by: Chiromachine
from Lower Sackville, NS, Canada
Expertise:Intermediate
Initially noticed a very loud buzz from the fridge, and found it to be quite annoying, so much so that I was contemplating returning it. However, a little sleuthing revealed that a copper line was barely touchy the compressor, resulting in it's vibrating and producing noise. A slight push to barely bend the pipe out of the way (it's malleable), and viola...problem fixed! I suspect all others who've had the noise problem have a similar, easily remedied issue. I would suggest calling in a technician if you are uncomfortable removing the few screws in the bottom rear of the refrigerator. Easiest money he'll ever make. ;)
The deli drawer on our refrigerator does indeed come off of the side rails quite easily and can be a pain to get back on. I've noticed some wear of the plastic as a result and am hoping the fridge outlives the drawer and not the other way around. Time will tell. I'm surprised that got through the quality control of the design process.
This Samsung is otherwise well designed and very spacious, much more so than our old side-by-side. Ice cubes are a little smallish and lack density, resulting in a quick melt, but it's certainly adequate for most purposes. In spite of the drawer issue, I do not regret my purchase decision.
Pros: Bright display, well laid out, quiet
Cons: deli drawer comes off rails, doesn't prepare my meals for me
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker repeatedly gets frozen and quits making ice
on April 15, 2018
Posted by: luckycat
Purchased this refrigerator in 2016 and was very happy with it at the time. Then we started to have trouble with our icemaker not working. We have had to call the repair company to get the ice machine working a few times. Also, water is always leaking from the ice maker and leaks inside the refrigerator.
I am concerned because the repairs only provide a temporary fix and the refrigerator is only two years old. It is unacceptable to have a new appliance in this condition. This seems to be a design flaw that causes ice melting then freezing up the dispenser.
Disappointed in our purchase and would like to return it, but cant.
Pros: looks nice
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello luckycat,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker
on August 6, 2018
Posted by: Sylwia
from Los Angeles, CA
Expertise:Expert
I'm not sure why only now it comes out in reviews (exactly a year since purchase so no longer under the warranty) that the ice maker is leaking water into the ice tray chamber causing it all to freeze over the mechanism that dispenses the ice. Currently have it on ice maker off so I don't have to defreeze it each time and cleaning up a huge mess. That much for the ice and water in the door feature...
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Rafael, Samsung Care , August 29, 2018
Hi Sylwia! Let me help you with your unit. On this link: https://bit.ly/2Pivn6R you will find some tips on how to prevent frost from forming in the ice tray chamber. If this remains, feel free to get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Refrigerator I have ever owned!
on July 25, 2016
Posted by: Sungurl
from Fort Lauderdale, FL, USA
Expertise:Expert
I did a lot of checking out of refrigerators before deciding on buying this one. I checked out the Internet and then went to all the stores to physically look at and see the products. This one has the best design. It is amazing how much we are enjoying using it. I can see everything so easy now. No wasting of food because I thought I needed something and then would buy another only to find that I already had bought it before . The lighting is awesome and so much space. The price was fair compared to all the other ones that I checked out. I was worried about the bottom freezer but it is so easy to access and also as I wrote, can see everything .
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Pros: Bright display, Realistic color, Inexpensive, stainless steel easy to wipe and clean
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US