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Customer Reviews Collected from Samsung US |
Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4
Rating breakdown 1,310 reviews
5 Stars
781
4 Stars
217
3 Stars
59
2 Stars
67
1 Star
186
77%of customers recommend this product.
(
959 out of
1,239)
Customer Reviews for Samsung - 28.2 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Ummm... they are all out to get us!
on March 12, 2015
Posted by: Anonymous
from Milford, CT
Speaking to someone in the know, I guess all of these household appliances are built very poorly. Getting the warranty is the best thing you can do, and even then you might be in trouble with deductibles... It's a big racket.
The ice maker in this fridge was poorly designed and it's a well documented incident that Samsung redesigned the ice cube maker, poorly at that where air gets in the chamber and will only allow for crushed ice. This also blows out a solenoid in the device. It's covered by the manufacturer's warranty, but honestly, it costs way too much money to be that poorly designed.
Pros: Bright display, Realistic color
Cons: Poor quality
I would recommend this to a friend!
Features
2
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Worst icemaker design ever
on February 14, 2018
Posted by: Fridgerhater
from Upland, CA
Expertise:Expert
My icemaker constantly freezes up, leaks water, and has mushy ice. I have to constantly defrost and I have to keep a kitchen towel under the dispenser to keep the water from dripping onto the floor every time the door is opened. Just had a service tech out who acknowledged faulty dispenser. Wants to charge a ridiculous amount to repair a manufacturer flaw. Service Bulletin has been posted.
Cons: Did not meet expectations, Poor quality, known icemaker defect flaw
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker freezes up, leaks, and has mushy ice. We apologize for the inconvenience this has caused you, especially with the repair. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain the troubleshooting guide to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444395
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker freezes up, leaks, and has mushy ice. We apologize for the inconvenience this has caused you, especially with the repair. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain the troubleshooting guide to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444395
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Lots of capacity but not practical
on February 1, 2019
Posted by: Bruno03
from Monroe, LA.
Expertise:Intermediate
Icemaker is in top of frig compartment. Unless you dispense ice every few hrs., the ice will freeze together and won't dispense well and you get a lot of 'crushed ice' with the cubes. Frig roomy but not well compartmentized. Have to move or dig around items to get to most things. Have to open both doors to open wide bottom tray.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 4, 2019
We appreciate the great feedback you provided about your new fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely worst fridge we’ve owned.
on April 12, 2019
Posted by: Mariafab
from Canada
Expertise:Intermediate
Do not buy this fridge. We’ve had it for 2 years. The icemaker doesn’t work, the fridge is cumbersome and beeps all the time. Awful purchase. Will never buy a Samsung fridge again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
For further assistance with your icemaker, please contact our Canada Support Line at 888-899-7605 or www.samsung.com/Canada
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on January 31, 2019
Posted by: Stan61
from Norman, OK
Expertise:Intermediate
My Samsung French door refrigerator (Model # RF28HFEDBSR) which is only a little more than 4 years old has been making a loud vibrating noise that increases in loudness and frequency with time. Apparently ice build up around a fan used for air circulation. A professional repairman removed and replaced a temperature sensor, but the problem came back within a week.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 1, 2019
Stan61, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
If I could give less than a 1 star.. Ice maker!!
on March 24, 2019
Posted by: LaurenMinj
from Pearland. TEXAS
Expertise:Expert
The ice maker has been nothing but problems. It freezes up daily. Dethaw it to get the ice to work each day but now even that doesn't work.. I am beyond frustrated and all of the issues happened a day after our 3 year warranty expired. It is not a cheap fridge, so you'd expect the darn thing to work!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139481644.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Design is defective
on April 8, 2019
Posted by: htedbsc
from belton, sc
Expertise:Intermediate
I bought this unit in November, 2017. After a few months, the ice maker started freezing up. I should have returned it to the store and demanded a refund. Every four weeks or so, I have to unplug the unit, remove the ice maker dispenser, and try to defrost the ice maker section to melt out the ice dams that build up and block the ice from dropping in to the ice bucket.
From the reviews I have read on line, this is a common problem that many people have had with this model. My recommendation to anyone looking for a new Refrigerator/Freezer is to stay away from Samsung in general, and this model in particular.
From the reviews I have read on line, this is a common problem that many people have had with this model. My recommendation to anyone looking for a new Refrigerator/Freezer is to stay away from Samsung in general, and this model in particular.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, April 10, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139579576.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Great Refrigerator Except for the Ice Maker
on April 18, 2017
Posted by: dronegeek
from Bedford, TX, USA
Expertise:Expert
We want to love this refrigerator but the Ice maker has gone out twice in two years. The first time the fan in the ice maker went out and the smell made the ice taste like onions. Now the ice maker is out and it ices up the entire ice maker compartment to where it will not dispense ice. To make matters worse I have to shut down the entire unit for 72 hours to defrost it before the repair.
It may be a great machine but the unreliable ice maker has me soured and I will not buy another Samsung appliance.
Pros: spacious, very functional
Cons: Poor quality, unreliable
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello dronegeek,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Written by a customer while visiting Samsung US