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Customer Reviews Collected from lg.com |
LG - 27.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 66 reviews
5 Stars
28
4 Stars
15
3 Stars
2
2 Stars
8
1 Star
13
73%of customers recommend this product.
(
35 out of
48)
Customer Reviews for LG - 27.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: foobar123
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor needed replacing twice, the first time about a year after purchase. Have also had fans and thermostats and other components replaced. The plastic condiment holder shelves break easily and half of them are being held together with white tape. We are generally gentle on our appliances and this thing's a lemon. If I'd found out about the class action suit sooner, I'd at least have gotten some of my money back. Am *actually* waiting right now for yet another repair. I want to like the fridge... styling is great and it *was* quiet when we first bought it. I'm giving a rating of "Good" on value since *if* the fridge had worked, which I presume it does for some people, the price would have been good.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, March 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Gainesville, Florida
Verified Purchase:Yes
Bought in December 16, 2015 Compressor failed in 2023. The new compressor and circuit board components were mismatched, so we had to buy the board too.
Pros: ease of use, Performance
Quality
2
Features
4
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, June 28, 2023
We're sorry to hear about the inconvenience you have experienced with the LG 28 cu. ft. French Door Refrigerator (LFC28768ST). We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
2
Extremely poor quality, great layout
on July 22, 2023
Posted by: WillyMI
from Michigan
We've had very serious problems with the quality of this fridge. The fridge never cooled well, and after a few years the compressor had to be replaced - LG did honor the warranty, but the new compressor has also never been able to keep the fridge cold enough - our milk goes bad before the expiration date and our ice-cream is soft in the freezer. The door shelves and vegetable meat drawers have cracked and had to be replaced, some multiple times - quite expensive and not under warranty. Also, the door liner shelve hangers have torn off the door liner - the plastic used to create the door liners is extremely thin- thinner than a pop bottle - with just Styrofoam behind it and that is what is used to attach the shelves. These are irreparable, now we a pretty much out of ways to hang the door shelves. The features, layout and appearance of this fridge are really good and the only reason I give it any stars at all, the quality is beyond abysmal. This is by far the worst durability I have ever encountered in a fridge. At about 7 years old I am finally giving up repairing this fridge and living with the poor cooling and am now looking to replace it. But it feels wrong to have to replace this soon, and really, it has never cooled right and the shelves and drawers have been breaking since the first year., I probably should have replaced it long ago.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Sam Jordan Caguioa, LG Social Media, July 23, 2023
We're sorry to hear about the serious problems you've encountered with the quality of your LG 28 cu. ft. French Door Refrigerator. We understand your frustration with the cooling issues, multiple component replacements, and overall durability concerns. We apologize for any inconvenience caused by these issues and want to assist you in finding a resolution. For further assistance, please reach out to us privately on Facebook or Twitter at @LGUSSupport. Our dedicated social media team is ready to assist you further and explore possible solutions. We appreciate your understanding, and we're here to help. ^Sam
Written by a customer while visiting lg.com
Posted by: Jay Rol
from Port Aransas Texas
Verified Purchase:Yes
I do not recommend this refrigerator.
Plastic door shelves break and I have replaced the icemaker three times...it still does not work properly.
Plastic door shelves break and I have replaced the icemaker three times...it still does not work properly.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Tony211, LG Social, October 9, 2023
Hey there. Thank you for taking your time in sending us a review on your 28 cu. ft. French Door Refrigerator. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com
Posted by: BrianL726
from NJ
Verified Purchase:Yes
I had this fridge for just over 8 years and it died and the freezer and fridge no longer worked. Unfortunately, 8 years seems to be somewhat standard these days but I was hoping it would last longer. It was a good size and I liked it while I had it, but I didn’t want to spend money diagnosing and repairing so I replaced it. I read a lot about LG compressor problems but not sure if that was the issue or not.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy LG, June 6, 2024
Hi, Brian. Thank you for sharing your experience with us regarding your LG LFC28768ST refrigerator. We appreciate your feedback about its longevity and performance over the 8 years you had it.
Your feedback is valuable to us, and we understand your disappointment that it didn't last longer. To ensure a positive experience with our products, please send us a private message on social media using @LGUSSupport. Our team will be happy to assist you further and address any concerns you may have. We appreciate your understanding and look forward to hearing from you. -Charles
Your feedback is valuable to us, and we understand your disappointment that it didn't last longer. To ensure a positive experience with our products, please send us a private message on social media using @LGUSSupport. Our team will be happy to assist you further and address any concerns you may have. We appreciate your understanding and look forward to hearing from you. -Charles
Written by a customer while visiting lg.com
Customer Rating
2
lasted 7 years, door bins broke easily
on June 1, 2024
Posted by: Rcrew
[This review was collected as part of a promotion.] Fridge and freezer not getting cold. It was purchased in 2017. We bought the house with it in 2021. I have replaced at least three of the door bins because they crack and separate. it says it’s a smart diagnosis fridge, but I can’t find the button to push and there’s no QR code. I see the smart diagnosis symbol above the right hand door. it’s a nice looking fridge and I like the bright LED lighting, but the lifespan just isn’t great and I don’t think it’ll be worth fixing and since I’m not the original buyer, there is no warranty left at all. not impressed with the seven your lifespan.
Quality
1
Features
4
Value
4
Response from lg.comBy LG, June 4, 2024
We are sorry to hear about the issues you're experiencing with your LG refrigerator model LFC28768ST. It's frustrating to encounter problems with cooling and durability.
If you're having trouble finding the Smart Diagnosis feature or QR code, it may not be available on your specific model. Smart Diagnosis is usually activated through the LG ThinQ app, but older models may not support this feature.
Given the lifespan and the issues you've described, it sounds like a replacement might be the best course of action. If you're considering a new refrigerator and need assistance or advice, please don't hesitate to send us a private message on Social Media @LGUSSupport. -Renzo
If you're having trouble finding the Smart Diagnosis feature or QR code, it may not be available on your specific model. Smart Diagnosis is usually activated through the LG ThinQ app, but older models may not support this feature.
Given the lifespan and the issues you've described, it sounds like a replacement might be the best course of action. If you're considering a new refrigerator and need assistance or advice, please don't hesitate to send us a private message on Social Media @LGUSSupport. -Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Very nice, some changes are a little off
on December 21, 2015
Posted by: AK49
from North Pole, AK, United States
I have had it for a few days now and everything is working great. A few things peaked my interest though. (1) The fruit/vegetable drawers have the humidity control, but you can easily see between the drawer top and the shelf (air flow). So the humidity control knobs are useless since it will let air flow through the large cracks regardless of the position for the control. (2) There is no longer a butter tray (with the rotating lid to close it off). (3) I replaced an older LG french door fridge with this fridge and the freezer on the old on has a small tray at the top of the freezer door (for small items). The new door still has the molding for it, but didn't come with the tray or the holes punched to put the tray if you wanted to even buy one (if for some reason it was sold separately). (4) For some reason they have changed the color of the fridge to grey instead of black (fridge and freezer door is stainless steel of course, I'm talking about the sides, top and back).
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
this product has great features
on August 10, 2015
Posted by: javalos1966
from Pearland, TX, USA
this refrigerator works good holds a lot of food keep my drinks cool and the freezer works good has lots of room to put my pizza i would recommend it
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com