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Customer Reviews Collected from lg.com |
LG - 27.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 66 reviews
5 Stars
28
4 Stars
15
3 Stars
2
2 Stars
8
1 Star
13
73%of customers recommend this product.
(
35 out of
48)
Customer Reviews for LG - 27.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Magdeline
from Vero Beach, Fl.
Verified Purchase:Yes
I purchased this a few months ago and love the style, miss the middle draw but the glass door on the top right front does not light up no matter how many times I touch it. I have been complaining since day one and was told it needs to acclimate.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: lou50
from Romeo, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our LG refrigerator since 2016 and have only recently experienced a problem in the freezer which will be resolved tomorrow. A tube in the back of the freezer was clogged. After seven years of great operation, I'm not complaining! The shelves and drawers have been wonderful with easy removal and adjustments. This fridge has plenty room for everything!
Pros: ease of use, Quality
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lemon Owner
Verified Purchase:Yes
This was purchased as part of a 4 piece package in July 2016. The original compressor was replaced in December 2020 as a result of a class action lawsuit. Now that compressor is not working properly and awaiting a replacement. That will be 3 compressors in 7 years. Need I say more?
Response from lg.comBy LG Customer Experience team, Customer Care, August 24, 2023
Hi. We understand your experience isn't up to par with our quality standards and would like to help resolve this issue. Please reach out to our team on Facebook or Twitter (@LGUSSupport). Send a DM or a PM with your phone number and refrigerator information (model and serial numbers). We look forward to your message and to the resolution of this issue. ^Chris
Written by a customer while visiting lg.com
Posted by: Matin Khan
Verified Purchase:Yes
Didn't get anything what I was requesting, got disconnected and they didn't get back to me
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 14, 2023
Hey there. We appreciate you bringing this to our attention. We rely on customers, like you, to let us know what we're doing right and wrong, so we can continue to provide the best experience possible. Furthermore, we want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Jay Rol
from Port Aransas, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice looking refrigerator. I've had to replace the ice maker three times as well as replace door bins that break multiple times.
Pros: Style/Design
Quality
2
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hi there, Jay. Thank you so much for taking the time to leave us a review about your 28 cu. Ft. French Door Refrigerator. We understand the importance of having a good working refrigerator for your everyday life, and we'd be happy to look into this. You can quickly contact us for your questions by sending us a private message on Facebook or Twitter or calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Goldencubsgirl
from Twin, Lakes, Wisconsin
Verified Purchase:Yes
We inherited this refrigerator when we purchased the home in 2019. Previously owned LG French door with icemaker on outside. After getting used to the icemaker in freezer, I find that this refrigerator is comparable to previously owned the refrigerators.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Marath
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a refrigerator in 2022 and in 24. Good experience
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working after only 7-8 years
on May 24, 2024
Posted by: Bob4979
from New hampshire
After 7-8 years fridge stopped working. I see others had the same issue. Fridge was great when it worked but because of short lifespan and unreliable quality i won’t buy LG again.
Pros: ease of use
Quality
1
Features
4
Value
1
Response from lg.comBy Tony211, LG Social, May 27, 2024
Hey Bob! We want to ensure that you can enjoy your refrigerator for many more years to come. Let us have a look into this for you! Please send us a private message on social media @LGUSSupport with your contact details! ^Anthony
Written by a customer while visiting lg.com