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Customer Reviews Collected from hp.com |
HP - Officejet Pro 8600 Multifunction Printer - Black
Average Customer Rating:
4.5
Rating breakdown 354 reviews
5 Stars
235
4 Stars
78
3 Stars
23
2 Stars
11
1 Star
7
91%of customers recommend this product.
(
323 out of
354)
Customer Reviews for HP - Officejet Pro 8600 Multifunction Printer - Black
Customer Rating
2
meh....
on September 6, 2014
Posted by: 6tramps
from Florida
Gender:Male
I've had this printer for about 9 months now and as I've normally been very pleased with HP printers, this one has been a dud.
Problem 1 - upon receipt, the printer wouldn't work at all. would boot up but error'ed during self initialization. after a trying couple of hours on phone support, I was sent a new printer head. several days later, new head arrives, same problem, more hours on phone, whole new printer sent. several days later new printer arrives and everything works. All in all, I'm out a few weeks of a printer. HP support, not impressed.
Problem 2 - the touch screen is awful. I find I have to attempt pushing 'buttons' several times almost every time I need to touch the thing. Thankfully I do not have to often, but I dread every time I need to scan a document because it's just irritating.
Problem 3 happened today, 9 months in. Now the touch screen is barely visible. It's super contrasted where you can almost make out images, but no way can read text. I was able to navigate to the contrast setting and changed it, but it doesn't fix the problem. So now I steel myself for the painful HP support call I need to make.
Problem 1 - upon receipt, the printer wouldn't work at all. would boot up but error'ed during self initialization. after a trying couple of hours on phone support, I was sent a new printer head. several days later, new head arrives, same problem, more hours on phone, whole new printer sent. several days later new printer arrives and everything works. All in all, I'm out a few weeks of a printer. HP support, not impressed.
Problem 2 - the touch screen is awful. I find I have to attempt pushing 'buttons' several times almost every time I need to touch the thing. Thankfully I do not have to often, but I dread every time I need to scan a document because it's just irritating.
Problem 3 happened today, 9 months in. Now the touch screen is barely visible. It's super contrasted where you can almost make out images, but no way can read text. I was able to navigate to the contrast setting and changed it, but it doesn't fix the problem. So now I steel myself for the painful HP support call I need to make.
One positive I will relay, is that I have yet to change the ink (one of the reasons I purchased this model). Thumbs up on miserly ink usage.
Bottom Line: When it's working its a good printer/scanner, but the product seems to be flawed and I would not purchase this again, I just don't trust it. I believe I am going to end up with a boat anchor after the 1 year warranty is over....
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Customer Rating
5
Good Printer with ample features
on April 14, 2017
Posted by: KennE
from Bluffton, SC, USA
We have had this printer for several years. It is a very good, stable product with ample features. I enjoy the HP Printer Assistant software. It is extremely helpful and unusually easy to use when faxing or scanning. Printer quality whether color or black and white is exceptional. Ink is expensive - the only draw back.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com