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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Average Customer Rating:
2.5
Rating breakdown 35 reviews
5 Stars
4
4 Stars
7
3 Stars
4
2 Stars
7
1 Star
13
29%of customers recommend this product.
(
9 out of
31)
Customer Reviews for Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Customer Rating
1
Weakest Link
on September 28, 2012
Posted by: Frustrated
from victoria, BC, Canada
Gender:Male
I have had to exchange this grinder within a year for what I think is an oversight by the designer. In order to operate this grinder, the lid's handle has to be pushed in and a little plastic piece on the inside of the handle activates the motor. Unfortunately, that little plastic piece is not robust and can break off quite easily if the lid is not placed in exactly the correct position before pushing on the handle. Once it breaks off, there is no way to operate the grinder.
That little plastic piece is the weakest link and should be ruggedized. They obviously didn't do much T&E on this product before getting it out to the consumer.
That little plastic piece is the weakest link and should be ruggedized. They obviously didn't do much T&E on this product before getting it out to the consumer.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good product for the cost of it.
on January 26, 2015
Posted by: BBC1
from BC
I find this grinder good enough for occasional to moderate use. It grinds the beans well and evenly, for both coarse and fine grind. The lid was a bit tricky at first, but i got the hang of it on the first couple times of using it and I had no issues with it so far.
The design is sleek and modern, the size is perfect for my needs, whether i keep it on the counter or stored away, takes no room at all.
I gave it inly 4 stars because I wish it would come with a little brush to help clean the coffee grinds from the inside, and because of the plastic components which I think do not blend well with the stainless steel.
Overall I am happy with my little grinder. Black & Decker is a good household brand in my books.
The design is sleek and modern, the size is perfect for my needs, whether i keep it on the counter or stored away, takes no room at all.
I gave it inly 4 stars because I wish it would come with a little brush to help clean the coffee grinds from the inside, and because of the plastic components which I think do not blend well with the stainless steel.
Overall I am happy with my little grinder. Black & Decker is a good household brand in my books.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Work well until lid broke
on April 2, 2017
Posted by: Patrick4
from Dallas, TX, United States
Gender:Male
Grinder has been great, until it broke. Like other reviewer's have found the lid is fragile - one of the two prongs that holds the lid on broke off.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 3, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m delighted to hear that your coffee grinder was working out great, but I’m sorry to hear that the lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
DO NOT WASTE YOUR MONEY ON THIS PRODUCT
on October 16, 2011
Posted by: AgGrinder
from Agassiz British Columbia, Canada
Gender:Female
This is the worst coffee grinder I have ever had and I've had a lot in my 65 years. It does not grind evenly, no matter how many beans I try to grind or how I try to grind them. There are always chunks of unground beans.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
mine broke after 8 months
on December 12, 2011
Posted by: let down consumer
from Michigan
Gender:Male
watchout... after 8 months mine broke. the lid has a safety feature which is a long black plastic lever attached to it. problem is this black lever snaps onto the lid and will break. evidently it has two small little plastic snap hooks that can easily break off... then the grinder becomes useless.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor Design
on December 6, 2016
Posted by: kennyincalgary
from Calgary, AB, Canada
I bought this primarily to grind coffee. First issue: the black tab that is attached to the lid is made of thin plastic. I suspect it will only be a matter of short time before it gets broken. 2 - to close the lid, you have to slide that black tab into a recessed area on the base - its easy to push down on the lid with that misaligned. 3 - the hardware that mounts the tab to the lid creates an uneven surface inside the lid into which coffee grounds get stuck, making it hard to clean. 4 - it takes a *long* time to get a fine grind of coffee. And 5 - its hard to wind the power cord into the built-in cord storage, which is a nuisance if you put the unit away after each use.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2016
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear about your disappointment with your grinder. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Lid broken too
on April 11, 2017
Posted by: Middle
from Pasadena, TX, United States
Gender:Female
I have had this grinder for less than a year and the lid is broken
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 12, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear your grinder’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
way too messy
on February 13, 2012
Posted by: Unhappy
from Kelowna, BC
Gender:Female
I use this strictly for grinding nuts and seeds. Firstly, when you put nuts and seeds in and grind them, they come up above the bowl part. So when you take off the cover, you're going to get grinds all over the place. The lid is very difficult to get off (you have to use a fingernail to get under the lip to take off the lid). And the cord doesn't stay in its little track to keep it out of the way, so every time you pick it up it ends up sitting on its own cord. I curse the purchase of it every time I grind my seeds. Oh and to get the grinds out of the vessel into your jar is totally impossible - have your broom handy!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com