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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Average Customer Rating:
2.5
Rating breakdown 35 reviews
5 Stars
4
4 Stars
7
3 Stars
4
2 Stars
7
1 Star
13
29%of customers recommend this product.
(
9 out of
31)
Customer Reviews for Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Customer Rating
5
Better than Braun
on April 11, 2014
Posted by: MaxImpact
from London, ON, Canada
Gender:Male
I bought it to grind espresso beans. I wanted to grind the beans very fine. It ground the bean so fine that it clogged my espresso filter. So now I don't grind quite that long.
The Smartgrind circulates the grinds as it grinds them so the finshed product is consistant.
I had a Braun coffee grinder but it did not grind evenly and I had to open it and stir the grinds several times to get all the grinds fine enough.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
smart space saving design
on November 28, 2014
Posted by: DelRiv
from Dingmans Ferry, PA 18328, USA
Gender:Male
Efficient quick grinding and easy to control the coffee grounds courseness. When filled grinds about 2-3 cups.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Sad -- does a poor job of grinding coffee beans
on October 28, 2016
Posted by: June E J
from Edmonton, AB, Canada
Sad, does a poor job of grinding coffee beans, leaves lots partically whole..
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 28, 2016
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear about your frustration with your grinder’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Wife swears by it. But the blade dont spin anymore
on February 9, 2017
Posted by: Manoj
from Portland, OR, United States
Gender:Male
Wife uses it to grind spices. Fast effective and we have used it for about 30 times.
However it appears the blade is not attached around the spindle anymore so not spinning. The motor and spindle are fine. Appears that the plastic part that attaches the blade to the spindle is broken off - so its hanging loosely around the spindle. Any remedy for this?
Rating is 2 - bcoz unit failed much earlier than expected
Model # - 3069692
However it appears the blade is not attached around the spindle anymore so not spinning. The motor and spindle are fine. Appears that the plastic part that attaches the blade to the spindle is broken off - so its hanging loosely around the spindle. Any remedy for this?
Rating is 2 - bcoz unit failed much earlier than expected
Model # - 3069692
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear that the blade has stopped spinning. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Button on plastic lid is fragile and breaks
on March 7, 2017
Posted by: ErinB
from Vancouver, BC, Canada
Gender:Female
[This review was collected as part of a promotion.] I bought this just over a year ago, and while it does not give an even grind it was sufficient for my use. The plastic button from the lid that operates the grinder is fragile and broke off I am now unable to use it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 8, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear your coffee grinder’s pulse control has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Small and convenient.
on April 11, 2017
Posted by: Claudia Fuentes
from Montréal, QC, Canada
Gender:Female
I really like this grinder, I found it was small enough to keep it on the counter and the fact that you can roll the cord under the machine is useful. However, the lid if fragile and the pin to power the engine broke. So now I have a nice blender, but can make it work. For that reason it's hard to recommend this product and you may found frustrating the fact of have a machine that is useful and working, but with a simple detailed because useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 12, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m glad your grinder has been serving you well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Worked fine until the lid broke.
on August 10, 2017
Posted by: mfremer
from Lander, WY, United States
Gender:Female
This seems to be a pretty common complaint. The lid broke after normal use. The lid is also very hard to clean, and a good amount of coffee gets stuck in the lid and around the top of the grinder itself. I can probably still make the grinder work, but I'll be shopping around in the meantime.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear that your grinder’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Poorly designed; Too much flimsy plastic
on November 26, 2018
Posted by: Winsett
from Comox, BC Canada
Gender:Male
The grinder itself grinds well, but within weeks, the bond between the stainless steel body and the plastic grinder bowl body, broke and sits loose now. Only a few weeks later after that cheap, poorly designed (for placing on counter) plastic cap, fell for the hundredth time, breaking the flimsy plastic lever used to activate the grinder.
Not super impressed with the design of the chord storage either. Easier to wrap electrical chord around base then try to cram in under the bottom, creating uneven surface only lending to more falling and breaking of the plastics.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 28, 2018
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear about the trouble you’ve experienced with your coffee grinder. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee grinder has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com