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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Average Customer Rating:
2.5
Rating breakdown 35 reviews
5 Stars
4
4 Stars
7
3 Stars
4
2 Stars
7
1 Star
13
29%of customers recommend this product.
(
9 out of
31)
Customer Reviews for Black & Decker - Smartgrind Coffee Grinder - Stainless-Steel
Customer Rating
1
Cheap plastic
on September 19, 2018
Posted by: Roxy
Gender:Female
[This review was collected as part of a promotion.] Handle broke in few months! Cheap plastic. Without that projection (plastic) it is non functional. I don’t recommend this product
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 20, 2018
Thank you for offering your feedback regarding your Black + Decker CBG100S. I’m sorry to hear about the trouble you’ve experienced with your coffee grinder. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee grinder has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke the second time using it
on June 17, 2019
Posted by: Jeff 5452
from Toronto
Gender:Male
Flimsy plastic piece broke off the second time I used the grinder. Now I need to stick a knife into the slot to get it working. Pay the extra money for a better one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 18, 2019
Thank you for offering your feedback regarding your Black + Decker CGB100S. I’m sorry to hear about the trouble you’ve experienced with your coffee grinder. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee grinder has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works well, cap broke
on November 24, 2017
Posted by: Multipurpose user
from Seattle, WA, United States
Gender:Male
I have been generally happy with the product. I have used it to grind spices, coffee, nuts, etc. It generally works well. The base of the grinder is steel, so it doesn't hold flavor or smell residue. It can grind from corse to somewhat fine range. I wish this had a switch to control speed for fine or corse grinding.
Recently, the black part of the cap which you have to press to turn it on broke. It feels delicate and a small force can snap it. It is still working. Is cap covered under warranty or can be purchased separately?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m delighted to hear that your coffee grinder has been serving you well, but I’m sorry to learn that the cap has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Cheap product
on October 29, 2018
Posted by: Dasun
from Calgary, AB
Gender:Male
[This review was collected as part of a promotion.] We got it as a gift. The grinder actually worked couple of time only. The motor stopped working.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 31, 2018
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m sorry to hear about the trouble you’ve experienced with your coffee grinder. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee grinder has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works just fine!
on January 20, 2019
Posted by: Jo112233
from Toronto, ON
Unless you’re a real coffee snob and prefer to burr mill your coffee beans. This product does the job just fine. I’m not sure about longevity but if you’re on a budget and you need to grind those beans, this will do.
Its also not as loud as I thought it would be.
I also never write reviews unless something deserves one. Try it out! if ya don’t like, return it?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
grinded well until it stopped spinning
on December 25, 2017
Posted by: Rachie
Gender:Female
I brought this a couple of months ago and I now use it to grind spices and create seasoning, worked fine until it stopped spinning out of the blue
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2017
Thank you for offering your feedback regarding your Black+Decker Coffee Grinder. I’m glad your grinder performed well at first, but I'm sorry to hear that it has stopped getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Love it..but.....
on August 10, 2018
Posted by: Nini
from St.Martine Quebec Canada
Gender:Female
I got this a few months back from my man..I recently just started useing it.I made Kale powder but I got more powder from bottom of machine then from the top..then I added a bit if water to rince and it all came out of bottom..I do not have rececite or box any longer so now what..and I wanted it so bad..thanks in advance
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 13, 2018
Thank you for sharing your feedback regarding your Black+Decker Coffee Grinder. I'm sorry to hear about the trouble you've experienced with your grinder. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com , so I can go over some options with you that I believe could improve your experience. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
have one in my home and it works great
on November 15, 2017
Posted by: LindaR
from London, ON, Canada
I would like to purchase this product for my workplace but need to know if it has an Electrical Safety Authority approval stamp for use in Canada.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker CBG100S. I’m delighted to hear that your grinder has been serving you well, but I wanted to advise you that this grinder is designed for household use, only. If you have any other questions regarding your grinder, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com