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Customer Reviews Collected from oster.com |
Oster - 12" Electric Skillet - Black
Average Customer Rating:
3.4
Rating breakdown 51 reviews
5 Stars
22
4 Stars
8
3 Stars
2
2 Stars
6
1 Star
13
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for Oster - 12" Electric Skillet - Black
Customer Rating
5
look it, but having a problem with heating
on October 2, 2016
Posted by: kthmcdv
from Iowa, United States
Gender:Male
I recently purchased this and am very pleased with it. However recently it has been heating & cooking as it should. I set the temp and the light comes on as it is heating up, but when the light goes out, it quits staying hot. in order to finish frying i must keep increasing the temp to turn the light back on, then when it goes out, same problem. Could this be the controller or the skillet?
I would recommend this to a friend!
Written by a customer while visiting oster.com
Customer Rating
3
OK for the price but not great
on March 26, 2017
Posted by: DonH09
from Wellington, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Bought the skillet around 8-10 months ago to replace 16-in (too large for 2 people). My wife & I use it a minimum of 4 times per week as it is an excellent alternative to glass top stove. We only use plastic utensils when cooking and use a sponge & soapy water to clean. Our findings as follows: (1) Burn in of the surface above the elements started occurring within 1 month. Burn in continued to get worse. After 4 months, burn in on duraceramic surface was significantly impacting ability to cook evenly unless constant attention to stirring or moving around contents in the fryer. (2) The burn-in area was significantly more difficult to clean as food burned on and stuck in this area far more than areas outside the burned in ring. Generally had to add soapy water to skillet for cleaning and let soak, sometimes overnight. (3) I did not find the duraceramic to be any more resistant to minor scratches and abrasion than other non-stick electric skillets that we have used (and we have been using these for years). (4) As with other reviews on the plug-in temperature controller, it is inconveniently placed beneath the handle and when inserted the handle partially covers the adjustment dial. The cord is far too short and the right angle orientation of the controller to the power cord is inconvenient. The straight on orientation used in other electric skillets is preferable and provides more flexibility in placement of the skillet when cooking. (5) On a good note, the price of this unit is reasonable if used at the same frequency we use it (approx 4 time per week) and replacement every 3-5 months due to ordinary wear & tear is justified. Not what I would classify as a durable unit but good for the price.
I would recommend this to a friend!
Response from oster.comBy Oster, Customer Service, May 24, 2017
Thank you for taking the time to write a review giving us thorough feedback on the skillet! Oster appreciates your input as we are constantly looking to improve or promote our services and products. Your comments have been documented and forwarded to the proper department.
We would like to discuss your skillet experience with you in further detail. Please call us at (800) 334-0759 between 9am - 6pm, Mon. - Fri., Eastern.
We would like to discuss your skillet experience with you in further detail. Please call us at (800) 334-0759 between 9am - 6pm, Mon. - Fri., Eastern.
Written by a customer while visiting oster.com
Customer Rating
2
Broken on unboxing
on May 8, 2017
Posted by: greasemonkee
Gender:Male
Had this for several months and just now got around to using it. Handle was broken right out of the box. It heats up and cooks ok but the broken handle doesn't speak well of the quality
No, I would not recommend this to a friend.
Response from oster.comBy OsterSupport, Customer Service, May 27, 2017
Call us at (800) 334-0759, and we will get this taken care of for you as soon as possible.
Written by a customer while visiting oster.com
Customer Rating
4
Plug
on November 8, 2017
Posted by: Csmart
from Middle River, MD, United States
Gender:Female
[This review was collected as part of a promotion.] How or where do I find a replacement plug for the Electric Skillet
I would recommend this to a friend!
Written by a customer while visiting oster.com
Customer Rating
5
Great product
on May 10, 2018
Posted by: Silvis
from Atlanta, GA, USA
Gender:Female
Hi, I've owned this skillet for over two years and it works great. You can cook chicken, vegetables or use it to fry french fries, fish, or empanadas. I love it be able to control the temperature of the oil with this. Is it possible to buy a new lid for this skillet? My son broke the lid 2 months ago and I haven't been able to find the part anywhere. Thanks!!
I would recommend this to a friend!
Response from oster.comBy Mr. Coffee, Customer Service, May 10, 2018
Thank you so much for your kind words, valuable feedback and gracious support, all of which are very much appreciated to our Oster brand. Happy brewing!
Written by a customer while visiting oster.com
Customer Rating
1
Failing grade
on August 22, 2019
Posted by: Blaine99
from Blaine
Gender:Female
We have had this electric skillet for nearly a year. We keep it in our travel trailer and use it for cooking pancakes and French toast . We have used it maybe 15 times and clean it after every use and at first were happy with it. Now it has developed a dark ring circle where the heating element is and it seems that everything sticks to it. Even though we use a plastic spatula and a soft cloth to clean it, some of the coating is coming off. I doubt the coating is something we want to eat so the skillet is now useless. I am hoping Oster will stand by its product and provide me with a suitable replacement.
No, I would not recommend this to a friend.
Response from oster.comBy Oster, Consumer Care, October 7, 2019
Thank you for bringing this to our attention. That is definitely not the kind of experience that we want you to have. Our Oster Titanium Infused DuraCeramic Electric Skillet was made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Please call our customer care team at (800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting oster.com
Posted by: R Hallock
Gender:Female
Verified Purchase:Yes
It is well made and cooks really well. I had an older, rectangular one that was losing g the ceramic surface. Perhaps because it was rectangular ulnar, the heat was concentrated at a couple of points, and foods frequently stuck there. Although I liked having the larger size to use when we had company, this is a great size for us.
Response from oster.comBy Consumer Care Department, March 9, 2021
Thank you for leaving such a nice review about our skillet. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting oster.com
Customer Rating
2
Disappointed
on September 15, 2019
Posted by: Tom 21
from Stafford CT
Gender:Male
Bought to use skillet in my RV. Lightly used, cared for properly. Scorched all along where the heat element is. Everything now sticks where its scorched. All prior Oster products have worked flawlessly, thats why I stuck with Oster. My fault I didnt properly register product. Never thought I would have a issue.
No, I would not recommend this to a friend.
Response from oster.comBy Oster, Consumer Care, October 3, 2019
That is definitely not the kind of experience that we want you to have. We would love the opportunity to restore your faith in Oster. Please call our customer care team at (800) 438-0935. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster.com