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Customer Reviews Collected from geappliances.com |
GE - 1.4 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - White
Average Customer Rating:
4.4
Rating breakdown 3,169 reviews
5 Stars
2,133
4 Stars
633
3 Stars
155
2 Stars
91
1 Star
157
89%of customers recommend this product.
(
2,682 out of
3,000)
Customer Reviews for GE - 1.4 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost - White
Customer Rating
1
Broke. Was nice when it worked.
on June 22, 2020
Posted by: Bobers1
from Illinois
Purchased 3/24. Quit working 6/21. Nice looking paperweight otherwise. Had to replace GE dishwasher, that was only 3 years old, shortly after purchasing microwave. Poor reliability for a company that build aircraft engines.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
High Price, Defective Products!
on October 23, 2020
Posted by: Blondie0862
from NE Louisiana
Hi
I purchased the JES1560DS3WW in dec 2018 which is among GE's JES1460 Series, the Microwave didn't even last 2 months. I contacted GE and they replaced it due to it being within warrenty which was great, the replacement lasted until March of this yr. It sat on my dryer for 6 months until I could have it repaired, which was just last month it went out again today. We've always owned and trusted GE Appliances and never had any problems with any of them. Our previous Micowaves lasted about 12 to 15yrs which was great. Now my fairly new Microwave is back on our Dryer, which really upsets me because up until now We always thought GE was a reliable well made brand. Now We don't know what to think..
I purchased the JES1560DS3WW in dec 2018 which is among GE's JES1460 Series, the Microwave didn't even last 2 months. I contacted GE and they replaced it due to it being within warrenty which was great, the replacement lasted until March of this yr. It sat on my dryer for 6 months until I could have it repaired, which was just last month it went out again today. We've always owned and trusted GE Appliances and never had any problems with any of them. Our previous Micowaves lasted about 12 to 15yrs which was great. Now my fairly new Microwave is back on our Dryer, which really upsets me because up until now We always thought GE was a reliable well made brand. Now We don't know what to think..
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
The Old One Worked Better
on February 13, 2021
Posted by: whathasnotbeenused
from SC
I am a bit confused with this microwave. We actually purchased this particular microwave because it was very nearly the same product we previously owned. However our previous microwave was over 20 years old and was making noises so we thought it probably should be replaced. So we decided to stick with GE and something as similar as possible to what we had originally. However this microwave takes longer to heat things than the older one did. It seems to need preheat time. When you microwave something the first time it is hot enough or done but if you then microwave a second item immediately at the same time and power level it seems ok. Simple things I used to microwave in the older one got hot much quicker but I have to keep putting things back in the new one. I am using the same time and power levels I have always used. So I am not sold on this new one but I guess it is what I now have. Also the older model had a more textured exterior which looked nicer while this slick exterior looks cheap.
No, I would not recommend this to a friend.
Features
3
Response from geappliances.comBy Eliza@GEA, GE Appliances, February 17, 2021
Hi there whathasnotbeenused, thank you for taking the time to share your review. We truly appreciate you choosing this countertop microwave for your home to replace your previous unit and are so happy to keep you in the GE Appliances family! We are terribly sorry to hear of the issues you have experienced with inconsistent power and heating cooking performance, the difficulty in controlling the features, and that you are not satisfied with the appearance. We can understand that this would be disappointing and sincerely apologize for the extra time and effort that this has taken. This is certainly not the experience we would wish for you, as we always strive to design appliances that make your life easier, and it is very important to us that you feel that your experience with this microwave reflects its value.
While microwave technology is constantly advancing and a newer model may operate differently than your previous microwave, these changes should not sacrifice performance, as you have described. Given this, we would love the opportunity to further answer these questions to offer you some clarity and provide you with guidance and tips on using your new model, in hopes of resolving these issues so that your microwave can better serve you! Please reach out to us via email by visiting the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you for your valuable feedback and we are looking forward to helping you soon. All the best! -Eliza@GEA
While microwave technology is constantly advancing and a newer model may operate differently than your previous microwave, these changes should not sacrifice performance, as you have described. Given this, we would love the opportunity to further answer these questions to offer you some clarity and provide you with guidance and tips on using your new model, in hopes of resolving these issues so that your microwave can better serve you! Please reach out to us via email by visiting the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you for your valuable feedback and we are looking forward to helping you soon. All the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great oven
on August 21, 2012
Posted by: Jilly
from SF, CA
[This review was collected as part of a promotion.] Works as advertised, very fast, and cook sensing is efficient.
I would recommend this to a friend!
Performance
4
Quality
4
Features
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Product is functional at a great price
on September 22, 2012
Posted by: Anonymous
from New Orleans, LA, USA
[This review was collected as part of a promotion.] I purchased this unit, and it actually works much better than an over the stove unit i had previously.
I would recommend this to a friend!
Performance
5
Quality
4
Features
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Some glitches, maybe just flukes
on September 25, 2012
Posted by: mateek
from Boston, MA
[This review was collected as part of a promotion.] I got a GE microwave for a gift about two years ago, and in it's first year the heating element died. I'd picked it out myself, partly because of the GE name. I live alone, but use my microwave for everything. This model was the replacement, and since I didn't have a receipt I did end up paying more than half the price. I noticed this oven had a bit of a sticky door latch after a few days of use. When I opened the door the big door button in front didn't jump out to the right position. I never saw a problem with the light bulb inside, but it went out a couple of days ago, and I've got an appointment with the GE repair people in couple of days. I wish I could just replace the light bulb myself, but it's not possible. Both ovens seem to match the quality of the others in the stores, but I have to wonder now.
I would recommend this to a friend!
Performance
5
Quality
2
Features
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent Product
on October 17, 2012
Posted by: DawnB
from Missouri, USA
[This review was collected as part of a promotion.] We have owned many microwaves throughout our 28 years of marriage and I have to say that this one was the easiest and feature rich one. I would recommend any of the GE products as we have found they are the ones that give you a consistent performance through out the life of the unit.
I would recommend this to a friend!
Performance
5
Quality
4
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what I wanted
on April 15, 2013
Posted by: Shecky19
from Milwaukee, WI
This microwave is everything I wanted when I finally had to replace my old one. The black color looks great in my kitchen, the front panel is easy to read and easy to use. It heats quickly and the "beep" when it's done is not too annoying.
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com