Samsung US Customer Reviews Collected from Samsung US
5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System
Average Customer Rating:
4.1 out of 5
4.1
Open Ratings Snapshot
Rating breakdown 115 reviews
5 Stars
63
4 Stars
29
3 Stars
5
2 Stars
6
1 Star
12
83%of customers recommend this product. 
(
92 out of 111
)
Customer Reviews for 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System
Customer Rating
5 out of 5
5
Excellent value and performance
on August 11, 2016
Posted by: JustWantGoodStuff
I'm no audiophile, but I do appreciate quality, balanced sound - and this system delivers. We purchased this system to replace another (not Samsung) system that finally bit the dust. We noticed an immediate difference between systems in that the Samsung system had much better, richer sound for the same output (1,000 W).
Setup was easy, I probably spent more time taking the other system down than I did setting this one up.
Sound input from our cable box was a breeze.
We really like how quick the system itself functions (when a disc is inserted, it's loaded quickly, if you choose the netflix app, it loads quickly). Bluetooth connects really quickly to our iphones - making music for dinner or a get-together very simple to set up.
The wireless surround speakers are also very convenient, because you don't have to trail speaker wires from your system across your room (To clarify, the surround [rear] speakers connect via speaker wires to a control box that can sit in the back of your room or behind your couch. The box plugs in [speakers aren't battery powered], but it receives a wireless surround signal from the system.)
Lastly, the system and speakers look nice. The AV receiver/blu-ray player fits nicely in our TV cabinet where our other system fit. In fact, since it has a built-in blu-ray player, our cabinet nets extra space compared to before.
We're only a few days into this system (August 2016), but we really like it. I will update the review if something changes, but so far we would buy this product again, and certainly recommend it as a budget all-in-one entertainment system.
Pros: Bright display, Inexpensive, Lightweight, wireless rear speakers, crisp balanced sound, compact saves space, fast software functions, hdmi out to tv
Cons: no hdmi inputs
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't work
on April 20, 2016
Posted by: ss850501
from Arizona, USA
Expertise:Intermediate
Center speaker and Right Rear speaker don't work. They expect me to package the brand new unit up and ship it to them for service. That IS NOT going to happen. So disappointed in Samsung. It's going back to the store.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound
on May 7, 2018
Posted by: Sdizzle
from Smithfield, NC
Expertise:Intermediate
I love the surround sound. It makes my movie watching experience out of this world!
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
this product does not live up to the Samsung name
on February 26, 2016
Posted by: roaranders
from Monroe, WA, USA
Expertise:Intermediate
It has lots of snappy noises in the rewind to play and fast forward to play function... It says you need more memory to run a blu ray like Avatar all the functions such as pandora do not play correctly thru the surround sound I could keep going but I think you get the gist
Roar A Stubsjoen
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not purchase HT-J5500 Home Theater
on July 31, 2016
Posted by: VickyVonVicky
from Colorado
Expertise:Intermediate
We have all Samsung products in our house, but this HT-J5500 is an absolute nightmare. It will not update, it will not load Blue Rays, it opens and closes at will. Never again. Do not buy this product.
Pros: Lightweight
Cons: Did not meet expectations, does not load blue ray discs
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome system
on August 23, 2018
Posted by: Coonhunter420
from Paintsville Kentucky
Expertise:Expert
Got a week ago and love it would highly recommend the product
Pros: Lightweight, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Simple Setup
on December 27, 2016
Posted by: Dbeano
from Missouri, USA
Expertise:Intermediate
Setup took only a few minutes and no tools!
Worked as advertised out of the box.
Pros: Inexpensive, good value
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wasted my $$
on July 31, 2018
Posted by: Annoyed Buyer
from Bronx, NY
Expertise:Expert
Audio cuts out & network updates resets audio settings everytime. I'm Done! !!!!
Pros: Inexpensive, Realistic color, Lightweight, Durable
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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