| Customer Reviews Collected from bose.com |
Bose - SoundLink Portable Bluetooth Speaker III - Silver/Black
Average Customer Rating:
4.4
Rating breakdown 135 reviews
5 Stars
95
4 Stars
17
3 Stars
9
2 Stars
10
1 Star
4
Customer Reviews for Bose - SoundLink Portable Bluetooth Speaker III - Silver/Black
Customer Rating
5
My favorite piece of technology
on April 12, 2016
Posted by: mmm
Gender:Female
I received this speaker for Christmas this past year. It is probably my favorite Christmas gift of all time. The sound quality is amazing, with fullness that never ends. I use this speaker at least a couple of times a day. It is great for folk music to classical and perfect for a dorm room.
Written by a customer while visiting bose.com
Customer Rating
2
Liked it when it worked
on May 12, 2016
Posted by: Alicamt
Gender:Male
I've had this radio for a year and it worked fine. Now it doesn't turn on all the time and when it finally decides to turn on it randomly mutes. Very frustrating. The money that was spent on this and the Bose name had me thinking it would last longer. I have a cheap Bluetooth speaker I've had forever and that still works. Not too happy right now
Response from bose.comBy Gary, Bose Service, May 17, 2016
Hello Alicampt,
We'd be frustrated too. This is not the experience we want you to have. The SoundLink Bluetooth III speaker was designed to provide the crisp, clear sound you'd expect, be easy to set-up and simple to use. We're sorry to read your comments and would like to assist.
We're here to help! Please contact our technical support team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
We'd be frustrated too. This is not the experience we want you to have. The SoundLink Bluetooth III speaker was designed to provide the crisp, clear sound you'd expect, be easy to set-up and simple to use. We're sorry to read your comments and would like to assist.
We're here to help! Please contact our technical support team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on March 5, 2016
Posted by: Peter_8000
Awful connection with MAC OS X. No problems with other bluetooth devices. Big mistake I've made to have purchased this speaker.
Response from bose.comBy Gary, Bose Service, March 8, 2016
Hello Peter_8000,
We're glad you reached out for assistance. By adjusting the Bluetooth connection bitpool on your Mac we can help you improve the connection and have you enjoying your music quickly.
If you'd like some instruction, Please call our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST
Thank you for contacting Bose Corporation.
Gary
Product and Technical Support Team
-------------------------------------------------
Bose Corporation
US Telephone: (800)367-4008
International Tel: (508)766-1900
Email: http://worldwide.bose.com/com/en_us/web/contact_us/page.html
Telephone Hours: Mon-Fri 9:00AM-9:00PM, Sat 9:00AM-6:00PM (EST)
We're glad you reached out for assistance. By adjusting the Bluetooth connection bitpool on your Mac we can help you improve the connection and have you enjoying your music quickly.
If you'd like some instruction, Please call our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST
Thank you for contacting Bose Corporation.
Gary
Product and Technical Support Team
-------------------------------------------------
Bose Corporation
US Telephone: (800)367-4008
International Tel: (508)766-1900
Email: http://worldwide.bose.com/com/en_us/web/contact_us/page.html
Telephone Hours: Mon-Fri 9:00AM-9:00PM, Sat 9:00AM-6:00PM (EST)
Written by a customer while visiting bose.com
Customer Rating
5
Great battery
on December 27, 2015
Posted by: Hunter
Has an amazing battery with evenough better sound.
Written by a customer while visiting bose.com
Customer Rating
4
Fun to have around, good overall
on November 24, 2015
Posted by: Ram
Gender:Male
I bought this a few months ago and was thoroughly satisfied with the sound quality and volume. It is great for watching movies, listening to music, and even listening to lectures or audiobooks. My complaint is that the device shuts itself off quite often. The manual says every 20 minutes if nothing is playing, but it just seems like every time I leave the room I have to turn it on again which is definitely annoying. Pairing is fine. Sound quality is 4/5 for a speaker this size. Price is fine since Bose is a great company that stands behind their products.
Written by a customer while visiting bose.com
Customer Rating
3
Nice sound, Poor design
on December 8, 2015
Posted by: Chris
Gender:Male
Sounds awesome, but the charger design is poor as it consumes two outlets/is too large. The audio jack is messed up and causes crackling all the time. Paring only works with Iphone, but not computers (which is a pain)
Response from bose.comBy Julius, Bose Service, December 23, 2015
Hello Chris,
Thank you for the review. We appreciate the feedback.
We are glad to hear that you are enjoying the sound quality of the SoundLink Mobile III, but you should definitely be able to use the AUX input without crackling and pair the system to a computer. The SoundLink III will connect to any Bluetooth audio device wirrelessly, including smartphones, tablets, and computers. By connecting to the 3.5mm AUX input on the back of the system, you can enjoy excellent sound from all kinds of additional sources without Bluetooth.
One thing that may help with the AUX connection is to blow out the connector with compressed air to make sure nothing is preventing a solid contact.
We have reached out by email to assist further, but if you wanted to call we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831.
Thank you for the review. We appreciate the feedback.
We are glad to hear that you are enjoying the sound quality of the SoundLink Mobile III, but you should definitely be able to use the AUX input without crackling and pair the system to a computer. The SoundLink III will connect to any Bluetooth audio device wirrelessly, including smartphones, tablets, and computers. By connecting to the 3.5mm AUX input on the back of the system, you can enjoy excellent sound from all kinds of additional sources without Bluetooth.
One thing that may help with the AUX connection is to blow out the connector with compressed air to make sure nothing is preventing a solid contact.
We have reached out by email to assist further, but if you wanted to call we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831.
Written by a customer while visiting bose.com
Customer Rating
2
Sounds great if you can get it to work
on December 20, 2015
Posted by: Tommy Doyle
A power light and better blue tooth connectivity would make this device better.
When you can't get it to play music it's a total guessing game as to what the cause is. The battery life is shockingly week. I have come close to tossing it in the trash on many occasions. It's junk.
Response from bose.comBy Ryan, Bose Service, December 30, 2015
Thank you for taking the time to tell us about your experience with our SoundLink speaker. As you should definitely have a blinking light indicating that it is looking to pair as soon as you turn it on, we share your concern. We understand that it must be confusing without the light and are suggesting a troubleshooting step to get you back and running.
Let's reset the speaker. Press and hold the Mute button for 10 seconds, the LEDs will flash briefly. Press the Power button to turn the system back on.
We'll be reaching out through email to make sure this works for you and that you are up and running properly. If you prefer, you can always call us. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Let's reset the speaker. Press and hold the Mute button for 10 seconds, the LEDs will flash briefly. Press the Power button to turn the system back on.
We'll be reaching out through email to make sure this works for you and that you are up and running properly. If you prefer, you can always call us. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
2
having problems
on February 11, 2016
Posted by: kenia12
Gender:Female
I bought this a a month ago .. and something is wrong with them speaker the music cuts off every 5 seconds .
Response from bose.comBy Gary, Bose Service, February 16, 2016
Hello kenia12
Thank you for taking the time to share your frustration. We definitely want to assist you.
A good place to begin is with a reset, accomplished by pressing and holding the Mute button for 10 seconds, the LEDs will flash briefly. Press the Power button to turn the system back on and check to see if the issue is resolved.
After doing so, if your speaker is not working properly, we suggest calling our technical support team at 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We'll have you back to enjoying your music as quickly as possible.
Thank you for taking the time to share your frustration. We definitely want to assist you.
A good place to begin is with a reset, accomplished by pressing and holding the Mute button for 10 seconds, the LEDs will flash briefly. Press the Power button to turn the system back on and check to see if the issue is resolved.
After doing so, if your speaker is not working properly, we suggest calling our technical support team at 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We'll have you back to enjoying your music as quickly as possible.
Written by a customer while visiting bose.com