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Customer Reviews Collected from frigidaire.com |
Frigidaire - 30-Pint Dehumidifier - White
Average Customer Rating:
4.6
Rating breakdown 988 reviews
5 Stars
732
4 Stars
184
3 Stars
28
2 Stars
13
1 Star
31
95%of customers recommend this product.
(
695 out of
731)
Customer Reviews for Frigidaire - 30-Pint Dehumidifier - White
Customer Rating
2
Year 2 Bricked - always freezes over
on June 20, 2019
Posted by: EriM
from NY
I bought this unit less than 2 years ago. First year worked fine. Year 2 the unit started to freeze over very quickly after turning on. I followed all maintenance instructions as this is an expensive unit. All coils are immaculately clean. Best guess is that there is a refrigerant leak which means the first coil freezes and turns the whole unit into a nonworking block of ice. I can’t afford to buy a new dehumidifier every 1.5 years. AVOID IF YOU WANT RELIABILITY. Works in the short term does NOT work more than a year. Don’t take the chance.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, June 25, 2019
Hi, EriM.
Thank you for sharing your feedback. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST).
Kindly,
R'Shaye
Thank you for sharing your feedback. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST).
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working
on November 15, 2017
Posted by: Saleena
from Plattsburgh, NY, United States
[This review was collected as part of a promotion.] It stopped working after just 4 months of us owning it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 16, 2017
Oh no! Saleena, I regret that your dehumidifier stopped working. However, I am glad that our records show you were offered a resolution to the matter under your warranty coverage. If you are not satisfied with the replacement, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-724-7519. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaks down after a year of use
on June 1, 2020
Posted by: Jaylo1234
First one I bought it only lasted a year until FO error code kept turning it off. I returned it and got a new one. Then again after the first year of use, the FO error code kept turning it off.
Response from frigidaire.comBy Online Outreach Specialist, June 9, 2020
Hello, Jaylo1234!
Thanks for sharing your experiences with us. We are not pleased to hear about your issues with the dehumidifiers. Please know we make every effort to manufacture quality products. We would love to research any resolution options we may have available. However, based on the information provided, we were unable to locate any contact with us. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for sharing your experiences with us. We are not pleased to hear about your issues with the dehumidifiers. Please know we make every effort to manufacture quality products. We would love to research any resolution options we may have available. However, based on the information provided, we were unable to locate any contact with us. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after only 22 months
on July 27, 2016
Posted by: davism1
from North Ridgeville, OH 44039, United States
This was expensive, I expected it to last for years, not less than 2.
It was making a guiding noise and was running very hot. Glad I was home to unplug it.
It was making a guiding noise and was running very hot. Glad I was home to unplug it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 15, 2016
Hi davism1, I hate to hear about your recent experience with your dehumidifier. I encourage you to check your Owner’s Manual back page for your warranty information. Please reach out to us directly so we can research if there is any assistance we can provide. Warmly , Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit working after 3 months
on September 23, 2017
Posted by: Jbl1012
from Holden Beach, NC, United States
[This review was collected as part of a promotion.] Bought May 2017, quit working August 2017...waiting 4 weeks for replacement as still under warranty but just a lot of promises from Frigidaire but no replacement yet
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 30, 2017
Posted by: Anonymous
from NC
Bought 8/16/17. Was working great until last night October 29, 2017. It turned off, so I cleaned filter. Will run but does not draw water out. Another one bit the dust. I have to have a dehumidifier in this location, but I am getting tired of them going out on me. This one didn't last anytime.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, October 31, 2017
Oh no, Beanie Weanie! I hate to hear that this has happened. Please look for my email communication to you shortly. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't last long.
on January 24, 2018
Posted by: Fujimiro
from NC, United States
[This review was collected as part of a promotion.] This is my third one. First two did not last through warranty period. Fingers crossed. Third time is the charm?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 25, 2018
I'm sorry to hear about your recent dehumidifier experience, Fujimiro. However, I do hope that this replacement last beyond your expectations. -Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unit failed less than a year
on August 22, 2019
Posted by: JAYSH
I got model FFAD3033R1 which was provided as part of new construction home. The unit failed with error code F0. I have cleaned the filter multiple times but the issue did not go away. Very disappointed with the experience. I have contacted customer service for replacement which is in progress
Response from frigidaire.comBy Online Outreach Specialist, August 28, 2019
Hey, JAYSH! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive.
We understand that your dehumidifier is displaying error code F0 and you're working with warranty to resolve your concerns.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions. Have a great day! – Courtney
We understand that your dehumidifier is displaying error code F0 and you're working with warranty to resolve your concerns.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com