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Customer Reviews Collected from lg.com |
LG - BP550 - Streaming 3D Wi-Fi Built-In Blu-Ray Player - Black
Average Customer Rating:
3.5
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming 3D Wi-Fi Built-In Blu-Ray Player - Black
Customer Rating
1
freezes and hang-ups -> will be returned tomorrow
on November 11, 2015
Posted by: mick12345
from Germany
bought the player some days ago and all attempts at making internet apps work proved futile:
vtuner: complete hang up (has to be resolved by leaving the player unplugged for quite some time);
youtube: crash a few minutes into playing a vid.
and so on and so forth.
the dvd I tried led to a crash too and only the third attempt worked. playing from a usb hdd stalled or froze the player for several minutes, then resulting in a restart.
I had run the latest fw update first thing upon reception - either the firmware is faulty or the player is defective in some way.
also with the crashes the player loses all settings made so far and has to be set up completely again (entering the wlan password via the remote is not funny if you have to do it more than 10 times in a row...).
vtuner: complete hang up (has to be resolved by leaving the player unplugged for quite some time);
youtube: crash a few minutes into playing a vid.
and so on and so forth.
the dvd I tried led to a crash too and only the third attempt worked. playing from a usb hdd stalled or froze the player for several minutes, then resulting in a restart.
I had run the latest fw update first thing upon reception - either the firmware is faulty or the player is defective in some way.
also with the crashes the player loses all settings made so far and has to be set up completely again (entering the wlan password via the remote is not funny if you have to do it more than 10 times in a row...).
a shame, really - playing discs is almost silent and picture quality is good as well.
as I purchased the bp350 to add internet/network capability to my "not smart" lcd-tv this is a no-buy for me. unfortunately.
I had quite good experiences with the bp420 a family member owned, but hoped that the new bp350 would add some more features (apart from the obvious wifi).
the only feature I found, however, were crashes.
I will check out the "old" bp620 now (because of the additional rca-jacks for audio and the better remote), if that device does not work, as well, I'll chose a player from another manufacturer.
you can do better, lg. please do.
as I purchased the bp350 to add internet/network capability to my "not smart" lcd-tv this is a no-buy for me. unfortunately.
I had quite good experiences with the bp420 a family member owned, but hoped that the new bp350 would add some more features (apart from the obvious wifi).
the only feature I found, however, were crashes.
I will check out the "old" bp620 now (because of the additional rca-jacks for audio and the better remote), if that device does not work, as well, I'll chose a player from another manufacturer.
you can do better, lg. please do.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on December 4, 2015
Posted by: mhcompserv
from Philadelphia, PA, United States
I bought this player four months ago to add smart features to my non-smart tv. I am reluctant to say that it has been disappointing. I use Netflix and Pandora and have experienced frequent loss of wi-fi connection, on an otherwise stable home network. This loss happens more frequently while Pandora buffers a new set of songs. I have tried streaming music from my other two computers in the home and it is sluggish making a connection and in response time, but does work. And like others, I resolve my screen freeze/locking up issue by pulling the power cable which thankfully is easily available and not buried inside an entertainment center. LG needs to work more diligently to resolve these issues. SW Version BD23.958.50908.c reported as up-to-date. Recommended with caution to shop around.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great devicce
on February 26, 2016
Posted by: BarryNPenn
from Blairsville, PA, United States
[This review was collected as part of a promotion.] I bought mine so I could have Netflix in my bedroom. It works great. It also plays DVDs wonderfully AND I can view programs that I have on my USB flash drive.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible wifi. Terrible remote
on January 5, 2017
Posted by: d_white2
from UK
[This review was collected as part of a promotion.] Set up is painful, it has to be the slowest and most dimwitted menu I've ever come across. Wifi doesn't work ever (Tell a lie it's connected once) it'll either ask to put my password in and then not connect or just not find any routers at all (No option to hardwire either) A quick internet search shows this to be a very common fault, if this is an insight to what other LG products are like then im never buying anything of theirs again. I'd give no stars if it was possible
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Posted by: Donl2
from Spring, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this blu-ray DVD player about 5 weeks ago. I have watched 2 DVD's and streamed shows only 4 times during this time period, so it certainly has not been over- used. Now the issue- - -last week i started to stream a movie and the home page simply jumped around uncontrollably each time I pressed the remote. I acted like I was holding the forward button down continuously when I had only pressed it once. Since I could not get remote to stop continuously moving, I put in a DVD to watch a movie. Even that did not work. When I pressed the remote play button nothing happened at first. There was no response regardless what button I pressed. At some point the remote responded but then would not actually play the video. So my take on this is, perhaps the problem lies with the remote. I will be returning the device and try again
Very disappointed with an LG product. The LG products are usually top-notch.
Very disappointed with an LG product. The LG products are usually top-notch.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, October 29, 2018
This is far from what we expect from our Blu-ray players. We would be happy to look into the problems with the remote control for you. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Freezes up
on November 24, 2018
Posted by: Hturner
from North carolina
Everytime I try to watch a movie on the internet with it it freezes and I have to unplug it to move it...I bought 2 of them Thanksgiving night and they both do it...not happy with it. Plays dvds just fine
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Response from lg.comBy CS, Social Media , November 26, 2018
It's terrible to hear you have to move the player in order for you to access the internet properly. Wow! I do appreciate the feedback needed to alert us on this issue. If you would reach out directly via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. This would be much appreciated, thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy.
on May 4, 2020
Posted by: Ex_LG_fan
from Toronto Ontario
I bought this device at the start of the year. It takes forever to load, keeps freezing videos to buffer, and the product page claims it's Amazing compatible. It's not.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Excellent DVD
on July 25, 2015
Posted by: Ricki
from Leesburg, FL, USA
Overall Im very satisfied with the product. I used the 3d feature just recently and was quite happy with the picture.
One thing I recommend is that if you are buying 3d movies is to research whether they were actually made in 3d or converted after the fact. There is a huge difference in the 2.
Only minor flaw is that at times the player would not actually turn on through my receiver and I had to unplug and replug it but not a huge problem and has happened only twice
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com