lg.com Customer Reviews Collected from lg.com
LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Average Customer Rating:
3.4 out of 5
3.4
Open Ratings Snapshot
Rating breakdown 299 reviews
5 Stars
120
4 Stars
51
3 Stars
27
2 Stars
25
1 Star
76
58%of customers recommend this product. 
(
150 out of 259
)
Customer Reviews for LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Customer Rating
2 out of 5
2
Didn't last long
on September 24, 2017
Posted by: Mollyblair
from Texas, United States
I bought this unit and it quit after a few uses. After much hassle I finally got a refund.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Garbage
on December 26, 2016
Posted by: Smbcos
from Colorado Springs, CO, United States
[This review was collected as part of a promotion.] Plays disks great but streaming services suck. I'm one room away from my router and it drops the internet connection constantly forcing me to unplug it. It's basically useless as a streaming device. Wish I had returned it!
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
blu ray dvd
on July 28, 2017
Posted by: WILSON NALUSWA
from Toronto, ON, Canada
[This review was collected as part of a promotion.] how do i add more apps on blu ray dvd BP 350? My Blu ray has few apps
Pros: Features/Settings, Quality, easy to use
I would recommend this to a friend!
Quality
4 out of 5
4
Features
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting lg.com
Customer Rating
2 out of 5
2
Obsolete Features Out of the Box
on May 4, 2020
Posted by: Jiggs_tco
from Fairfax VA
[This review was collected as part of a promotion.] I bought this player as it had wifi and the streaming services I use and wanted to connect it to my older LG tv. I was able to access Hulu for about two weeks before I was no longer able to use it. Among other things, Prime and Netflixs do not stream consistently and more often then not, my player will freeze in which I have to unplug and restart when I attempt to use either of those apps. I can however watch movies from my VUDU app and have yet to have any issues there. I have not had an issue with the player either and I can play Blu Ray and DVD's just fine.
This is NOT what I expect from an LG product as I have purchase several different products from phones, tv's disc drives etc. I expect a certainly quality when I look at LG which is why I can always justify the price when I buy it. I felt this was a massive miss from them and am pretty disappointed with this product and its lack of abilities.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3 out of 5
3
Features
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaOctober 6, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Garbage
on July 26, 2020
Posted by: 100trash
from Mi
I've had this plugged in for an hour, all it has done is skip (on Netflix), and now it's been frozen for 20 min and won't let me even turn it off. Also the preloaded apps are trash.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaJuly 29, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Less then a year old
on March 8, 2017
Posted by: Hine87
[This review was collected as part of a promotion.] I bought this product last summer due to our old player dying. Within the first couple months it started showing huge lag and trouble staying connected to the internet. There is nothing wrong with my internet when using the cell or computer-it is the blu ray player. There have been numerous times the interface lags tremendously, trying to load a show and the loading circle stuck on 99% or 1%, or shows cutting off. All where I have to restart the player at least once to get working again. I regret not keeping a receipt and looking at reviews for this product before buying. Not happy at all with this product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Value
1 out of 5
1
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
Ok product for price
on August 11, 2017
Posted by: Hank27
from Palm Beach, FL, United States
[This review was collected as part of a promotion.] I've had this for less than a year and the first one stopped working suddenly. Good thing I bought the insurance
No, I would not recommend this to a friend.
Quality
4 out of 5
4
Features
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Great Bluray Player
on September 8, 2017
Posted by: bigpoppa75
from Tampa, FL, United States
[This review was collected as part of a promotion.] It works with no issues so far. Staple playback of disc. Plays MVK files thru UBS port.
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
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