 |
Customer Reviews Collected from lg.com |
LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Average Customer Rating:
3.4
Rating breakdown 301 reviews
5 Stars
122
4 Stars
51
3 Stars
27
2 Stars
25
1 Star
76
58%of customers recommend this product.
(
150 out of
259)
Customer Reviews for LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Customer Rating
1
dies in two months
on August 31, 2021
Posted by: MVanHbeke
from Santa Fe, NM
The player quit outputting to the tv after two months. Customer support is excellent.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
junk
on September 19, 2021
Posted by: moonmull
stopped playing discs one week after purchase kept saying no disc
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 19, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on October 14, 2021
Posted by: Grnis
from Riverside, Mo
False advertising did not have a optical port although in the description it stated it did for that model
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
Thank you for taking the time to review our product and bringing this to our attention. This issue will be escalated for review and correction. We apologize for any inconvenience caused. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Issue with my Wi-Fi
on December 19, 2021
Posted by: KeithScott
from Indianapolis, In
[This review was collected as part of a promotion.] Every time I put in the Wi-Fi security passcode and not use it for a while but turn off the Blu-ray player. The next time I get on the Blu-ray player Wi-Fi I have to reinstall the Wi-Fi security.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Absolute Garbage
on December 30, 2021
Posted by: abigail2462
from Alabama
Cannot even watch a complete movie without having to restart this device because it freezes. EVERY SINGLE TIME WE ATTEMPT TO USE IT!! And I’m not even talking once. It’s typically 3-5 times before it finally loads and even then, is super slow. Garbage!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Simple
on January 1, 2022
Posted by: Tewickh
from Hernando, FL
[This review was collected as part of a promotion.] This bluray player works very well, but I wish the remote control transmitted a stronger signal. I sit 12 ft away from the player but I have to stretch my arm out a couple of feet for the player to receive the remotes commands.
I would recommend this to a friend!
Quality
3
Features
3
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 1, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Simple installation
on January 6, 2022
Posted by: Pete3
from Southern California
[This review was collected as part of a promotion.] The player was easy to install. Setting it up to record. Setting it up for streaming services was a little more difficult, because there were no written instructions, and the on line instructions were somewhat ambiguous.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Wi-Fi and remote conttol
on January 9, 2022
Posted by: Jhon 14
from Bronx NY
Takes too long for all of the applications to start working, also, the remote control is like toy.
It feels like is going to break or disolve in your hands.
It feels like is going to break or disolve in your hands.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com