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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
2
Disappoint selection
on April 29, 2020
Posted by: JAYLA
no power and bad distribution, taking for ever to finish.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, April 30, 2020
I understand your frustrations, Jayla, and I would like to assist with your experience concerning your Samsung Front Load Washer. I would like to provide you with a few support articles with information that will towards addressing your concerns and get you back up and running using these troubleshooting links. You will locate the articles by clicking on the links, below.
• https://bit.ly/3bRTncL Article: Samsung washing machine power issues
• https://bit.ly/2Sm3XRH Article: Samsung washer won’t spin or won’t stop spinning
• https://bit.ly/3bSYg5g Article: Washer cycle, settings and features
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
• https://bit.ly/3bRTncL Article: Samsung washing machine power issues
• https://bit.ly/2Sm3XRH Article: Samsung washer won’t spin or won’t stop spinning
• https://bit.ly/3bSYg5g Article: Washer cycle, settings and features
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
After 13 months, washer wont work anymore
on May 31, 2020
Posted by: maggie
my problem was, after owning it for 13 months, only 1 month pass my manufacture warranty the machine is broken now. i can't choose by turning the knob, it doesn't start, it literally stopped working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Burnt my clothes
on June 15, 2020
Posted by: Ama4
ive had this for 5 years only. the childlock button is always on. ive tried resetting the machine several times. it runs fine but now it is burning my clothes so i will need to have a technician come out. i wouldnt recommend this machine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Have to babysit my washing machine
on August 27, 2020
Posted by: sonicsarah
worked great for about 6 months. now it struggles to balance itself with every load. i had a repairman come look at it, and he showed me a clip inside was loose, so he put it back into place. however, after a load or two, it went right back to the problems. i'm not going to tear my washing machine apart every time i do a load of laundry. so, to remedy this, i never get to use "high" spin speed. i'm usually stuck on low or no spin, but i still have to check it and rearrange clothes constantly to get it to finish the load. it can take over 3 hours to do a normal load if i don't do this. hard to get anything else done when i'm constantly have to check on the washing machine. can't run it when leaving the house this way. i love your gadgets, but i am not impressed on your appliances.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 30, 2020
Hello! Thank you for bringing this to our attention. ! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible maintanence
on July 19, 2021
Posted by: Matt
the washer works fine... the issue is the maintanence. the debris filter is impossible to remove. you'll cut up your knuckles and have to use so much force pushing in then turning left that you'll break the housing unit for the debris filter. terrible filter. for that reason alone, avoid his model. you can do internet search for samsung debris filter can't remove or something along those lines... and see how much of a pain it is.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Trisha, Samsung Care, August 9, 2022
Hi Matt,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for having a hard time cleaning the debris filter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
Clean the washer pump filter:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144779901
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for having a hard time cleaning the debris filter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
Clean the washer pump filter:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144779901
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Not built to last more than 5 years
on September 28, 2021
Posted by: Boymomma
from Rochester, MN
was great while it worked, but suddenly it started to make a loud noice when spinning. broken bearing, more expensive to fix than to get a new one. sad to see a perfectly good looking machine end up in a landfield. would have been ok with there was any sort of warrantly offered on the very expensive repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, September 29, 2021
We really appreciate you guys giving Samsung a chance by getting our washing machine. I know your situation is not ideal and we can certainly understand where you are coming from. We appreciate your review and for providing your feedback. If you change your mind about service. You can use the link below to locate a service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Every 2 years something breaks
on May 14, 2022
Posted by: Fearuz
from San Diego, Ca
i love samsung products but dang does this machine disappoint. got the washer on 2/2018. about 2 years ago the water pump needed to be replaced. now another 2 year passes by and the machine keeps turning on and off. can't complete a wash cycle. yet alone let it run for 3 mins without it restarting. i've unplugged it, cleaned the drainage areas but still have this problem. research suggest a bad pcb board which is a pretty expensive part.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi Fearuz,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer keeps turning on and off. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569451
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer keeps turning on and off. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569451
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Lasted only 3 years
on July 27, 2023
Posted by: Dcatt
from Los Angeles, Ca
I have to replace this machine after 3 years. Had one repair within the 1st year and now the bearings are bad
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Ernest, Customer care, August 1, 2023
Hi Dcatt,
We would love to assist you with your appliance. Kindly provide us with more details about the washer.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146089956) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the washer.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146089956) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US