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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
5
Perfection
on August 9, 2014
Posted by: HappyCustomer176
from SC
Expertise:Intermediate
I purchased the and the matching dryer in May of this year. I absolutely love both of them. They are easy to use and most is self explanatory!
Pros: Durable
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever purchased
on November 3, 2018
Posted by: Troy G
from Lake Elsinore, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The Note 9 is hands down the fastest phone with the longest battery life I've ever owned. It is a pleasure to use every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Hate the music
on December 27, 2014
Posted by: hatethemusic
The washer cleans well, but the end of cycle music is horrific. I'd strongly suggest you listen to it before you purchase this washer. Unfortunately the only choice is the music or nothing. There is not way to change it or have a buzz or chime. We turned it off and use a timer to track the washing cycle. It would be worth paying more to have a machine where you have a choice of the sounds.
Pros: Inexpensive
Cons: end of cycle music
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 9, 2022
Hi There,
Thank you for sending your feedback. We are saddened that this did not live up to your expectations, as you find the music terrible. I understand how disappointing it can be when expectations don't quite meet. Please know that we appreciate all feedback that helps us understand how to improve our products.
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
One (1) year part and labor
Three (3) years stainless tub part (Part Only)
Ten (10) years washing DD motor part (Part Only)
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144780985
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
BAD BUY
on June 23, 2015
Posted by: notahappycamper1
from Ohio, USA
bough washer and dryer in 2014., first washer they delivered did not work and they had to take back with them, had to schedule again for another delivery, means time away from work. After that had to schedule another appt. and time away from work for them to repair leaky seals, it leaked water onto my hardwood floors. AND I just scheduled another appt. for the same reason along with washer shaking so bad, and had to take up part of hardwood floors to try to save them, so I will have to take time off work again, and time off again for them to order parts and come back and fix again. ALL THIS WITH IN 10 MONTHS. not happy
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello notahappycamper1,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144579882
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144579882
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on May 16, 2015
Posted by: JBSchoe
It is easy to use and does an excellent job of washing clothes.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent washer
on April 10, 2016
Posted by: cattle110x
This washer is so easy to operate. and it is quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This washer is a great choice.
on July 10, 2014
Posted by: Robert5
from Drumright, OK, USA
Expertise:Intermediate
I'm really pleased with my purchase of the 4.2 frontload washer from Samsung. This washer saves on water usage and I enjoy the music that plays at the beginning and end of the cycle. It's fun.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on November 29, 2014
Posted by: redracer250R
This is first front load washer and I couldn't be happier with performance. The washer is so quiet and uses minimal water its amazing.
Pros: quiet operation
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US