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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
5
Great machine
on January 2, 2016
Posted by: Anonymous
from York, PA
Expertise:Expert
This machine has a huge tub that can handle large bedspreads. The sanitizing feature is great. Love the ability to select and change the way my wash is being done.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Elegant Looking!
on October 8, 2016
Posted by: Laf545
from Albuquerque, NM, USA
Expertise:Intermediate
Good quality, lesser price! Love the features as well.
Pros: Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet performer
on August 7, 2017
Posted by: konych
from Fergus Falls, MN 56537, USA
Expertise:Intermediate
*Quiet
*Cleans very well
*Efficient (amount of water used and the results)
*Cleans very well
*Efficient (amount of water used and the results)
Pros: Bright display, Inexpensive, Lightweight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It stops heating and drying clothes less than 3 yrs
on May 1, 2018
Posted by: philwontbuysamsung
from chicago
Expertise:Intermediate
DON'T buy these cheap made appliances. Not worth it
Pros: Bright display
Cons: Did not meet expectations, Poor quality, heating element goes out within 2yrs, cheap quality, would never buy this brand again, stay away
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, July 28, 2022
Hello philwontbuysamsung,
Thank you for raising your concern about our product. I am sorry about your 4.2 cu. ft. Front Load Washer in White. We take pride in the quality of our Washer, so we are saddened that yours was having heating and drying problems.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that the Pump problems are part of the normal wear and tear damage occurring naturally over time. Depreciation of furnishings and appliances is expected over time due to frequent usage.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
In case the product needs repair or replacement, here's Warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144741832
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your concern about our product. I am sorry about your 4.2 cu. ft. Front Load Washer in White. We take pride in the quality of our Washer, so we are saddened that yours was having heating and drying problems.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that the Pump problems are part of the normal wear and tear damage occurring naturally over time. Depreciation of furnishings and appliances is expected over time due to frequent usage.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
In case the product needs repair or replacement, here's Warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144741832
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Love It!
on September 12, 2018
Posted by: LuvMyMachine
from Michigan
Expertise:Beginner
I bought this 2 years ago...but I am so pleased with this washer. I haven't had any issues with it. Does a fabulous job cleaning and the self clean... Wonderful!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Gaby, Samsung Care, September 13, 2018
We truly appreciate your feedback! I'm really happy to see that your washer is working wonderfully and that you love it. Keep enjoying it. Your business means a lot to us!
^Gaby
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Solid washer.
on January 8, 2019
Posted by: wncdds
Expertise:Intermediate
I took delivery of this washer 12/22/2018 so I haven't been using it long but so far it is getting my clothes very clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 24, 2019
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great features; seems the same as units costing $100 to $200 more
on May 20, 2014
Posted by: pkeyrich
from Sacramento, CA
Expertise:Intermediate
I compared using the comparison tool after reading the specs of this unit and it seems unnecessary to buy the more expensive comparable units.
I really loved using a front load washer when I had access to one, and I miss it because it was much more gentle on clothes!
Pros: Inexpensive, quality of more expensive units
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very quiet
on September 13, 2014
Posted by: lmoon
from New York, NY, USA
Expertise:Beginner
It does the job, clean and quiet, but the price is little expensive
Pros: Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US