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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
3
Smelly washer
on July 18, 2016
Posted by: newbedryerguy
from Sarasota, FL, USA
Expertise:Beginner
This new washer came with an odor that I have been slowly trying to get rid of with bleach. Not nice to get a brand new washer that smells
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Camille , Samsung Care, March 31, 2022
Hi newbedryerguy.
We appreciate you taking the time to share your experience with your 4.2 cu. ft. Front Load Washer being smelly. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I am providing this link to guide you on the issue.
Samsung washing machine or laundry smells bad.
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Also, I have included another link that could further help you.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144354709
^Camille
We appreciate you taking the time to share your experience with your 4.2 cu. ft. Front Load Washer being smelly. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I am providing this link to guide you on the issue.
Samsung washing machine or laundry smells bad.
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Also, I have included another link that could further help you.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144354709
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding product
on July 18, 2016
Posted by: bigdogdan
Expertise:Intermediate
This is the mate to go with my dryer. Love it ,it is so quit you don't think it is on. Easy to use and as always it has the Samsung touch very dependable. Use a lot less water than my old machine. Hoping it will cut down on my water bill.
Pros: Bright display, Realistic color, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking machine
on July 18, 2016
Posted by: FballMom
from Cleveland, OH, USA
Expertise:Expert
The front load washing machine is a great looking machine. It runs quietly and uses very little water. I've only had for 1 week, but it seems to be performing well. My clothes are coming out smelling really clean. I've even washed a queen sized comforter with no problem.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Washes well, but it's noisy
on July 19, 2016
Posted by: Jacks23
from Fort Worth, TX, USA
I really wish I could give this washer a better review because I truly love the way it cleans our clothes, and its a nice product. Also, it has good features like the child locks. I didn't even realize that was there until I needed it lol. Having said that, my only issue is that it's really noisy . By noisy I mean that it is really loud during spin cycles. It rocks as if the load is uneven, but it isn't. The legs are level, and the shipping bolts were removed when they delivered/installed. It sounds as if the drum is loose. I cant wash clothes when the baby is asleep because it wakes him every time. I think I'm going to have to have it looked at since we have the warranty. It's only 2 weeks old. I hope this helps someone.
Cons: Did not meet expectations
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Jacks23,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144577221
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144577221
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
This product is energy efficient
on July 20, 2016
Posted by: ivylove
from Union City, CA, USA
Expertise:Beginner
This product has several selections for energy efficient
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Washer
on July 20, 2016
Posted by: Randafish
Got to be honest, my favorite part of this washer is the little song it plays when finished. Our whole family enjoys it! Besides that, the fact it gets stuff clean without using a ton of detergent is incredible.
Pros: Durable
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Huge amount of room
on July 21, 2016
Posted by: customercare
I feel like I could crawl inside this thing. I can do two loads of towels at once.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on July 21, 2016
Posted by: Danmich
from Michigan
Excellent Product. Great Value. Great features and looks great
Pros: Bright display, Realistic color, Durable, Inexpensive, Built-in speakers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US