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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
1
Unhappy
on November 1, 2018
Posted by: Dreams4063
from Or
Not 3yrs old wont go into spin cycle spent 300 tryin to fix it now off to buy another washer n wont b a Samsung ever
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 20, 2022
Hello Dreams4063,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer won't go to the spin cycle. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144423997
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer won't go to the spin cycle. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is the link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144423997
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Efficient and quiet!
on November 1, 2018
Posted by: Modguy
from Thousand Oaks, California
Expertise:Intermediate
After almost a year, this washer is doing a spectacular job! I imagine it will continue to do so for many more years to come.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Best Bang For Buck
on November 1, 2018
Posted by: Mako3
from Vancouver, WA
Expertise:Intermediate
I bought this on sale for $544. Wow! Compared to other front loaders, especially in this price range, cant beat it. So many features, it does an excellent job washing everything, very consistent. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Front loader
on November 2, 2018
Posted by: Brandy1
from Washington Missouri
Expertise:Expert
[This review was collected as part of a promotion.] Loving my front loader washer. I don't have to climb inside it to get the laundry out. It does a great job of cleaning my clothes and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on December 2, 2018
Posted by: Seabrock
from Canada
Expertise:Intermediate
Nothing but issues since day one. One year warranty is up, and sounds like the bearings are gone in the tub. To replace, I would have to disassemble the whole machine(basically every part) to replace. Bearings are approx 200$. Not worth the hours or money I would have to put in. Also not worth hiring technicians to do it as it would cost more than a new washing machine. Turned me off of Samsung for sure. With all of the major issues I’ve read about concerning Samsung washing machines, I’d suggest going with a different brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
junk
on December 22, 2018
Posted by: Meatheads
from Florida
Expertise:Expert
Junk,There claims that it makes no noise is a lie and they no it
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Stops in spin cycle, can't open door.
on July 1, 2019
Posted by: Nicknameblocked50
from Pinehurst, NC
must manually drain water before spin cycle can be resumed or before door can be opened. first time samsung washer/dryer owner and unless samsung has a fix for this problem it will be the last.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140019499.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9694
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9694
Written by a customer while visiting Samsung US
Customer Rating
1
Hated it
on July 9, 2019
Posted by: MJNH
never would spin right. absolutely hated it! couldn't even sell it to a repairman! he said he already had 6 on the floor. good luck!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US