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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 771 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
13
1 Star
44
90%of customers recommend this product.
(
673 out of
747)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
2
Disappoint selection
on April 29, 2020
Posted by: JAYLA
no power and bad distribution, taking for ever to finish.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, April 30, 2020
I understand your frustrations, Jayla, and I would like to assist with your experience concerning your Samsung Front Load Washer. I would like to provide you with a few support articles with information that will towards addressing your concerns and get you back up and running using these troubleshooting links. You will locate the articles by clicking on the links, below.
• https://bit.ly/3bRTncL Article: Samsung washing machine power issues
• https://bit.ly/2Sm3XRH Article: Samsung washer won’t spin or won’t stop spinning
• https://bit.ly/3bSYg5g Article: Washer cycle, settings and features
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
• https://bit.ly/3bRTncL Article: Samsung washing machine power issues
• https://bit.ly/2Sm3XRH Article: Samsung washer won’t spin or won’t stop spinning
• https://bit.ly/3bSYg5g Article: Washer cycle, settings and features
Pending you are unable to resolve the issue using the troubleshooting steps within the link, there will be alternate options for additional assistance provided. Thank you for leaving us feedback concerning your Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
After 13 months, washer wont work anymore
on May 31, 2020
Posted by: maggie
my problem was, after owning it for 13 months, only 1 month pass my manufacture warranty the machine is broken now. i can't choose by turning the knob, it doesn't start, it literally stopped working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Burnt my clothes
on June 15, 2020
Posted by: Ama4
ive had this for 5 years only. the childlock button is always on. ive tried resetting the machine several times. it runs fine but now it is burning my clothes so i will need to have a technician come out. i wouldnt recommend this machine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible- Do not buy
on June 17, 2020
Posted by: KRISTIANN FRY
after about 6 months of use the washer is not working and produces an error in display that doesn't align with any of the published error codes. i've called samsung for support and because the product is not under warranty even though it has only been used for 6 months total (i got brand new with my house i purchased and because the sellar purchased this 2 years ago- its no longer covered under samsung warranty). the cost for the registered samsung technician to come and diagnosis the issue and repair it will cost more than it is for me to buy a new unit. absolutely ridiculous. i would not recommend any samsung appliances to anyone!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 1, 2020
Hello! Thank you for reaching out to us with your concerns. Here's a link that should help resolve the error codes that you may be experiencing https://bit.ly/2QGqfwa ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Leaking in year 4
on August 2, 2020
Posted by: Anonymous
from Eau Claire, WI
[This review was collected as part of a promotion.] frustratingly, we're having water drain onto the floor with every load now. looks like a seal is worn off and now we're concerned about damage as the water isn't getting to our drain.
of course, the warranty ran out a year ago for things like this. is there anything that can be done?
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Fail from the start
on August 24, 2020
Posted by: adam
from Semmes al
on our first washing attempt after setup, the machine violently shook itself across the floor ripping out the drain and powecord. upon making sure that it was level and adding gripping pads to the feet the second run did much the same as the detergent tray and main door flung open.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 30, 2020
Hello, thank you for bringing this to our attention! Here is a link that will help resolve your concerns https://bit.ly/2GqBZkp ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Have to babysit my washing machine
on August 27, 2020
Posted by: sonicsarah
worked great for about 6 months. now it struggles to balance itself with every load. i had a repairman come look at it, and he showed me a clip inside was loose, so he put it back into place. however, after a load or two, it went right back to the problems. i'm not going to tear my washing machine apart every time i do a load of laundry. so, to remedy this, i never get to use "high" spin speed. i'm usually stuck on low or no spin, but i still have to check it and rearrange clothes constantly to get it to finish the load. it can take over 3 hours to do a normal load if i don't do this. hard to get anything else done when i'm constantly have to check on the washing machine. can't run it when leaving the house this way. i love your gadgets, but i am not impressed on your appliances.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 30, 2020
Hello! Thank you for bringing this to our attention. ! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable
on September 6, 2020
Posted by: WasSamsungFanNotAnymore
from Clermont, FLorida
our experience with samsung as a company is less than reliable. from cell phones to now appliances, we were entirely a samsung fan. the drain pump has failed 15 months into service and we're being told we're on our own. we understand the concept of warranties but we bought a top tier product expecting it to operate longer than 15 months. now samsung is telling us it's our problem. ok, we'll be buying more reliable products (from reliable companies) from now on.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, September 8, 2020
Having a unit fail is very discouraging and we can understand where you are coming. If you change your mind about the service repair or have any future concerns, we will be here to help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US