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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
5
Best washer I have owned
on April 7, 2020
Posted by: Cleaner214
from Dallas, TX, United States
[This review was collected as part of a promotion.] this has been the best washer i have ever owned. the clothes come out thoroughly clean and never have any residual dirt, stains, or grime like my old washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible- Do not buy
on June 17, 2020
Posted by: KRISTIANN FRY
after about 6 months of use the washer is not working and produces an error in display that doesn't align with any of the published error codes. i've called samsung for support and because the product is not under warranty even though it has only been used for 6 months total (i got brand new with my house i purchased and because the sellar purchased this 2 years ago- its no longer covered under samsung warranty). the cost for the registered samsung technician to come and diagnosis the issue and repair it will cost more than it is for me to buy a new unit. absolutely ridiculous. i would not recommend any samsung appliances to anyone!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 1, 2020
Hello! Thank you for reaching out to us with your concerns. Here's a link that should help resolve the error codes that you may be experiencing https://bit.ly/2QGqfwa ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Leaking in year 4
on August 2, 2020
Posted by: Anonymous
from Eau Claire, WI
[This review was collected as part of a promotion.] frustratingly, we're having water drain onto the floor with every load now. looks like a seal is worn off and now we're concerned about damage as the water isn't getting to our drain.
of course, the warranty ran out a year ago for things like this. is there anything that can be done?
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Fail from the start
on August 24, 2020
Posted by: adam
from Semmes al
on our first washing attempt after setup, the machine violently shook itself across the floor ripping out the drain and powecord. upon making sure that it was level and adding gripping pads to the feet the second run did much the same as the detergent tray and main door flung open.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 30, 2020
Hello, thank you for bringing this to our attention! Here is a link that will help resolve your concerns https://bit.ly/2GqBZkp ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable
on September 6, 2020
Posted by: WasSamsungFanNotAnymore
from Clermont, FLorida
our experience with samsung as a company is less than reliable. from cell phones to now appliances, we were entirely a samsung fan. the drain pump has failed 15 months into service and we're being told we're on our own. we understand the concept of warranties but we bought a top tier product expecting it to operate longer than 15 months. now samsung is telling us it's our problem. ok, we'll be buying more reliable products (from reliable companies) from now on.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, September 8, 2020
Having a unit fail is very discouraging and we can understand where you are coming. If you change your mind about the service repair or have any future concerns, we will be here to help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Junk, don't waste your money
on September 14, 2020
Posted by: jkall
the seal holds moisture which makes the drum smell no matter how many times you clean it. it also puts grease marks on your clothes. the extra warranty they sell you does not cover smell and damage to your clothes. i learned my lesson. never again samsung. really junk!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 15, 2020
That's very unfortunate to hear about your clothes and odor. Please try reaching out to us so we can take a look at this concern for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't last long
on October 10, 2020
Posted by: Unimpressed
from Maricopa AZ
i logged on to the review page and the 1st review is exactly the same issue as mine. a review titled "longevity". well mine lasted 2.5 years before the drum bearing went out. i feel bad for the writer of that review, fortunately we have a home warranty that is paying for the expensive repair. i was so hoping they would just replace it, but i guess i will start saving for a new one in another 2.5 years
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, October 12, 2020
Thank you for sharing this review with us. We pride ourselves on our high-quality products. So we are disappointed we were not able to meet our customers' expectations. We will continue trying to better our products so future customers do not have the same experience. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Very quiet
on November 1, 2020
Posted by: sally
from hawaii
does rugs very well. what i have a problem with is trying to connect my iphone to it. it is such a pain and i am unable to connect even with youtube guidance.
too bad i can't just scan a code and connect like other products do.
it's too hard for us normal non tech people to cope with.
too bad i can't just scan a code and connect like other products do.
it's too hard for us normal non tech people to cope with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US