 |
Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 771 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
13
1 Star
44
90%of customers recommend this product.
(
673 out of
747)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
2
Terrible maintanence
on July 19, 2021
Posted by: Matt
the washer works fine... the issue is the maintanence. the debris filter is impossible to remove. you'll cut up your knuckles and have to use so much force pushing in then turning left that you'll break the housing unit for the debris filter. terrible filter. for that reason alone, avoid his model. you can do internet search for samsung debris filter can't remove or something along those lines... and see how much of a pain it is.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Trisha, Samsung Care, August 9, 2022
Hi Matt,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for having a hard time cleaning the debris filter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
Clean the washer pump filter:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144779901
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for having a hard time cleaning the debris filter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
Clean the washer pump filter:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144779901
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Bought online from Appliance factory
on February 24, 2022
Posted by: Karyn
from Aurora CO
this is possibly the worst washer i have had. purchased almost a year ago, serviced multiple times, shock absorbers the last thing they did, the washer almost takes flight in spin cycle and has since it was purchased. brand source has been servicing this for af. what a nightmare, nobody wants to make it right. samsung says that the washer is out of warranty and was prior to my purchase. brand source has been out multiple multiple times. independent repair company brought in, they tell me that it is not reparable and wont touch it. appears that the basket support is broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 20, 2022
Hello Karyn,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer has been serviced multiple times, and you've been having issues with it since you purchased it. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For other concerns, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144422560
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer has been serviced multiple times, and you've been having issues with it since you purchased it. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For other concerns, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144422560
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Every 2 years something breaks
on May 14, 2022
Posted by: Fearuz
from San Diego, Ca
i love samsung products but dang does this machine disappoint. got the washer on 2/2018. about 2 years ago the water pump needed to be replaced. now another 2 year passes by and the machine keeps turning on and off. can't complete a wash cycle. yet alone let it run for 3 mins without it restarting. i've unplugged it, cleaned the drainage areas but still have this problem. research suggest a bad pcb board which is a pretty expensive part.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi Fearuz,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer keeps turning on and off. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569451
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer keeps turning on and off. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569451
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Wore down and loud!
on November 20, 2022
Posted by: Rbon
Have had for over five years. Used daily. Wore down and vibrates and makes so much noise it sounds like a helicopter in our house when we run it. Bad smell when using liquid he detergent. Powder he has no smell. We are done with front loaders.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 25, 2022
Thank you for being part of Samsung, Rbon. Let's assist you in maximizing your washer's performance!
Your washer may shake and move while spinning. Learn more from these links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube video for information on when the washer shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
To get the best results when you're doing laundry, it's essential to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/
Here are steps to eliminate odors and prevent them from coming back:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
This additional guide is about properly using the detergent in the washing machine:
https://www.samsung.com/us/support/answer/ANS00031847/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145181608, to help our team pull up your information.
Have a great day.
^Chrystel
Your washer may shake and move while spinning. Learn more from these links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube video for information on when the washer shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
To get the best results when you're doing laundry, it's essential to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/
Here are steps to eliminate odors and prevent them from coming back:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
This additional guide is about properly using the detergent in the washing machine:
https://www.samsung.com/us/support/answer/ANS00031847/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145181608, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
The worse by far
on January 1, 2023
Posted by: Kika
from Revere, Massachusetts
By far the worse washer machine I've had only had it for 3 years and my cycles will feel wetter than normal in each cycle, gave me error code, and now it just stopped spinning it will not do anything and I've only had it for 3 years not overloading it, not over using it, it is by far the worse.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, January 6, 2023
We want you to have a working washer and clean clothes, Kika. Let's go ahead and see why it stops spinning.
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145316534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145316534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
4 years old & had to replace already - TERRIBLE
on March 2, 2023
Posted by: SAMSUNG IS WORST
from Standish MI
4 years old and have had 2 issues: 1.) year 2.5 the front display would turn on but not recognize any selections, had to be replaced; 2.) year 4 the drum had to be replaced. We bought a whole new washer at this point. FOUR YEARS…from the many reviews I am reading this is consistent with this brand. Disappointing I bought the set, because now I don’t have matching washer/dryer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 7, 2023
Dear valued client,
Thank you for taking the time to leave a review about your experience with this washer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Thank you for taking the time to leave a review about your experience with this washer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
worst washer ever
on March 3, 2023
Posted by: Bill
from WASHINGTON
A year after purchasing this washer, it never was balanced not quiet and the drain pump failed. I replaced it and a year later it failed again.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 8, 2023
Good day, Bill.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145538128) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145538128) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage after less than 10 years
on March 5, 2023
Posted by: Hank
from London Ontario Canada
Worked great at first. Now it leaks, parts either not available or will cost more to replace than to buy a new machine. Repair tech said unit could flood our basement at any time.
Also rusting at front top left, under detergent drawer. I will NEVER buy a Samsung washer again
Also rusting at front top left, under detergent drawer. I will NEVER buy a Samsung washer again
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 10, 2023
Good day, Hank.
We understand the need to have a properly working washer at home.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
We understand the need to have a properly working washer at home.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US