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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
1
Not happy
on November 4, 2020
Posted by: Linda
from BC
i bought a samsung washer and dryer 4 years ago. now my washing mashing is making loud noises in the spin cucle and shakes. ive done all the recommendations to fix it bit still is noisy. not happy...
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 5, 2020
We definitely appreciate you bringing this to our attention. This concern may need to have a technician look at the unit. You can find one in the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5
5yrs and counting
on November 18, 2020
Posted by: Cleanliness 4Me
from Brooklyn, NY
[This review was collected as part of a promotion.] It’s my old faithful. Well lol not old yet but I plan on keeping this baby until it doesn’t tick anymore. Never used a heavy load but that’s my superstition since using top loaders. Already recommended it to a bunch of family members. Easy to use. Could be slicker but I guess that’s why the newer ones are seamless. I can wait for an upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I'll never use a front load washer again
on December 29, 2020
Posted by: Chip
almost 6 months after purchase this machine started leaving stains on clothes. discontinued using liquid softener, cleaned the boot after every use, reduced load size, still leaving stains on the whites. never experienced issues like this with any other machine. finally replaced it after only a year with an lg top load. problem solved.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 30, 2020
I have to admit, we came up short this time. We shoot for 100% customer satisfaction and exceptional quality products. We did not do that this time, but I hope we can earn your trust with our products in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it!
on February 5, 2021
Posted by: Frustrated Housewife
there are barely enough words to describe the level of frustration, disappointment and time wasted on buying this washing machine. after multiple visits from a 3rd party contractor trying to fix the washing machine - after they identified significant internal damage...you would think that they would be able to fix the issues, and have a normal, relatively quite washing machine. clearly i was wrong. i am now out of warranty, and waiting for the day that my machine explodes, and i will buy a new one...not samsung!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 9, 2021
Thank you for bringing this to our attention. We want to make sure all our customers are safe. If you feel like the unit could possibly be any kind of dangerous, then please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142947223
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142947223
Written by a customer while visiting Samsung US
Customer Rating
4
Smart Home connection
on April 27, 2021
Posted by: jtaca
i throughly enjoy the washing machine and it has worked perfectly for the last 5 years.
my question is, i have looked hi and low on how to connect it to the smart home app.
my washer model is wf18h5000aw/ax and s/n 0dbu5aej300910m.
no matter what i do, i cannot get it to connect to my phone app. (fyi i have a samsung galaxy s10+)
can this model connect to the app?
thanks for your help.
my question is, i have looked hi and low on how to connect it to the smart home app.
my washer model is wf18h5000aw/ax and s/n 0dbu5aej300910m.
no matter what i do, i cannot get it to connect to my phone app. (fyi i have a samsung galaxy s10+)
can this model connect to the app?
thanks for your help.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bought online from Appliance factory
on February 24, 2022
Posted by: Karyn
from Aurora CO
this is possibly the worst washer i have had. purchased almost a year ago, serviced multiple times, shock absorbers the last thing they did, the washer almost takes flight in spin cycle and has since it was purchased. brand source has been servicing this for af. what a nightmare, nobody wants to make it right. samsung says that the washer is out of warranty and was prior to my purchase. brand source has been out multiple multiple times. independent repair company brought in, they tell me that it is not reparable and wont touch it. appears that the basket support is broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 20, 2022
Hello Karyn,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer has been serviced multiple times, and you've been having issues with it since you purchased it. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For other concerns, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144422560
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer has been serviced multiple times, and you've been having issues with it since you purchased it. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try if your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
For other concerns, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144422560
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Wore down and loud!
on November 20, 2022
Posted by: Rbon
Have had for over five years. Used daily. Wore down and vibrates and makes so much noise it sounds like a helicopter in our house when we run it. Bad smell when using liquid he detergent. Powder he has no smell. We are done with front loaders.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 25, 2022
Thank you for being part of Samsung, Rbon. Let's assist you in maximizing your washer's performance!
Your washer may shake and move while spinning. Learn more from these links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube video for information on when the washer shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
To get the best results when you're doing laundry, it's essential to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/
Here are steps to eliminate odors and prevent them from coming back:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
This additional guide is about properly using the detergent in the washing machine:
https://www.samsung.com/us/support/answer/ANS00031847/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145181608, to help our team pull up your information.
Have a great day.
^Chrystel
Your washer may shake and move while spinning. Learn more from these links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube video for information on when the washer shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
To get the best results when you're doing laundry, it's essential to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/
Here are steps to eliminate odors and prevent them from coming back:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
This additional guide is about properly using the detergent in the washing machine:
https://www.samsung.com/us/support/answer/ANS00031847/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145181608, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
The worse by far
on January 1, 2023
Posted by: Kika
from Revere, Massachusetts
By far the worse washer machine I've had only had it for 3 years and my cycles will feel wetter than normal in each cycle, gave me error code, and now it just stopped spinning it will not do anything and I've only had it for 3 years not overloading it, not over using it, it is by far the worse.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, January 6, 2023
We want you to have a working washer and clean clothes, Kika. Let's go ahead and see why it stops spinning.
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145316534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145316534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US