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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 771 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
13
1 Star
44
90%of customers recommend this product.
(
673 out of
747)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
5
Love it!
on July 23, 2023
Posted by: MelisaV
from New Jersey
Love this washer! Clothes come out clean clean clean! The vrt is great! Can’t hear it hardly! But need help to figure out the “my cycle” part.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lasted only 3 years
on July 27, 2023
Posted by: Dcatt
from Los Angeles, Ca
I have to replace this machine after 3 years. Had one repair within the 1st year and now the bearings are bad
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Ernest, Customer care, August 1, 2023
Hi Dcatt,
We would love to assist you with your appliance. Kindly provide us with more details about the washer.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146089956) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the washer.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146089956) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Tub bearing out in 3 1/2 years
on September 1, 2023
Posted by: Nicole
from Fontana CA
Bought this washer in April of 2020, it is September 2023 and the tub bearing has gone out and I now need a replacement washer.
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
This is not the experience we want for our customers. Getting you assisted is what we strive for, Nicole.
We would love to speak to you directly about your washer for inspection.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238425, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly about your washer for inspection.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238425, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US