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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Average Customer Rating:
4.5
Rating breakdown 772 reviews
5 Stars
545
4 Stars
145
3 Stars
24
2 Stars
14
1 Star
44
90%of customers recommend this product.
(
673 out of
748)
Customer Reviews for Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Customer Rating
1
4 years old & had to replace already - TERRIBLE
on March 2, 2023
Posted by: SAMSUNG IS WORST
from Standish MI
4 years old and have had 2 issues: 1.) year 2.5 the front display would turn on but not recognize any selections, had to be replaced; 2.) year 4 the drum had to be replaced. We bought a whole new washer at this point. FOUR YEARS…from the many reviews I am reading this is consistent with this brand. Disappointing I bought the set, because now I don’t have matching washer/dryer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 7, 2023
Dear valued client,
Thank you for taking the time to leave a review about your experience with this washer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Thank you for taking the time to leave a review about your experience with this washer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
worst washer ever
on March 3, 2023
Posted by: Bill
from WASHINGTON
A year after purchasing this washer, it never was balanced not quiet and the drain pump failed. I replaced it and a year later it failed again.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 8, 2023
Good day, Bill.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145538128) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145538128) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage after less than 10 years
on March 5, 2023
Posted by: Hank
from London Ontario Canada
Worked great at first. Now it leaks, parts either not available or will cost more to replace than to buy a new machine. Repair tech said unit could flood our basement at any time.
Also rusting at front top left, under detergent drawer. I will NEVER buy a Samsung washer again
Also rusting at front top left, under detergent drawer. I will NEVER buy a Samsung washer again
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 10, 2023
Good day, Hank.
We understand the need to have a properly working washer at home.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
We understand the need to have a properly working washer at home.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on July 23, 2023
Posted by: MelisaV
from New Jersey
Love this washer! Clothes come out clean clean clean! The vrt is great! Can’t hear it hardly! But need help to figure out the “my cycle” part.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US